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Infection preventing store & Edge from working and blocking antivirus etc


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19 replies to this topic

#1 shawarmadurum

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Posted 23 September 2017 - 05:06 PM

Hey there, I have already posted this in the wrong place but have now taken the steps to do it right, but: I do need help.

So I downloaded a game, hit the wrong installer and got a virus detection alert from AVG. Then I did all that removal stuff but after a restart it says my Anti Virus are both deactivated (AVG & Windows Defender) and I wasn't able to run any anti virus program (I have RKill, Malwarebytes, MBAR, Chameleon, AVG and even iObit Uninstaller won't run) it always says "the requested resource is in use".

Now, Edge won't load any webpages and I cannot run any games in RPCS3 (which is a PS3 emulator).

 

Now, "the requested resource is in use" happened to me before due to svcmc or SVCHOST.exe or something like that, but it isn't that this time. The problem is: I cannot figure out what file is causing the trouble.

 

When I run mbar.cmd (the only thing that would run) I get up to the scan window I get the error message "the system volume seems inaccessible or encrypted. Scan can't continue." And I have to close it. Now when I restart the computer and try to run mbar, I get the error message that a driver is not installed and I should restart to install it. when I hit restart in the dialog, I get the error that it is impossible because eit does not have the rights to do so.

 

 

So in conclusion: Something is preventing my rights to access my data.

Last time I got to help myself, but this time I really don't know how to go on.

I do need help.

 

If anyone has an idea it would mean the world to me.

 

Thank you so much, in advance!

 

Please ask away, I'm happy to provide any needed info. Logs are attached.

 

 

Regards

Attached Files



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#2 Aura

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Posted 24 September 2017 - 09:38 AM

Hi shawarmadurum :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Do you have a USB Flash Drive? If so, how big is it?

Also, follow the instructions below.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.
  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • A file called fixlog.txt will be on your desktop. Attach it in your next reply

Attached Files


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My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 shawarmadurum

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Posted 24 September 2017 - 07:18 PM

Hello Yoan,

 

Thank you so much for your help, I really appreciate it!

 

I do not have a flashdrive, however I do own an external HDD with 1TB that I have in use.

I might be able to get a flashdrive, if necessary.

 

I have the fixlog attached.

 

 

Thank you so much! You are a life saver.

 

Regards

Attached Files


Edited by shawarmadurum, 24 September 2017 - 07:19 PM.


#4 Aura

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Posted 25 September 2017 - 10:22 AM

You'll need a USB Flash Drive for it, yes.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:
  • USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
  • CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
  • Another computer (optional: only needed if you cannot work from the infected computer directly)
Preparing the USB Flash Drive
  • Download the right version of FRST for your system:
  • Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive
  • Download the attached fixlist.txt, and move it on your USB Flash Drive as well
Boot in the Recovery Environment
  • Plug your USB Flash Drive in the infected computer
  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
Once in the command prompt
  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Fix button and wait for the scan to complete
  • A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply

Attached Files


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My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 Aura

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Posted 28 September 2017 - 08:19 AM

Hi shawarmadurum,

Are you still with me?

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#6 shawarmadurum

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Posted 28 September 2017 - 11:35 AM

Hey Yoan, I apologize for my absence. The virus got worse, I think I found more malware. Should I start over?
Also, I really don't have a flashdrive. Are there other options? Also, what size would you recommend.

Thank you so much for the time!

Regards

#7 Aura

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Posted 28 September 2017 - 12:09 PM

Sadly to remove SmartService, you'll need a USB Flash Drive. And I would recommend at least a 8GB one. It should be only a few bucks at the store. And the steps I gave you should still work.

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#8 Aura

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Posted 02 October 2017 - 07:43 AM

Hi shawarmadurum,

Are you still with me?

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#9 shawarmadurum

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Posted 02 October 2017 - 10:16 AM

Hey Yoan, sorry for the delay.

 

Guess what - I found a flashdrive!! It's only 2gb though, do you think we can work with that for now?

 

I really appreciate the support and sincerely apologise for my late response

 

Regards



#10 Aura

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Posted 02 October 2017 - 12:18 PM

Assuming you can get in the RE without any issue, yes, 2GB will work :)

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#11 shawarmadurum

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Posted 02 October 2017 - 09:57 PM

Hey Yoan,

Awesome! Actually it's 8GB, but that won't really make a difference lol

 

I did everything and here's the fixlist! Had to force it into recovery by manually stopping restart 3 times sadly.

 

thank you!!

 

fixlog attached~~

Attached Files



#12 Aura

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Posted 03 October 2017 - 07:22 AM

It's fine :) Now, you should be able to install and run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

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#13 shawarmadurum

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Posted 03 October 2017 - 05:43 PM

hey Yoan, malwarebytes doesn't work.. nothing changed, sadly :( But as i mentioned before I think i got more viruses during the process..

should I start over?

 

I'm sorry..

Thank you so much for your help!



#14 Aura

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Posted 04 October 2017 - 07:36 AM

Alright let's try something :) Open a command prompt with Admin Rights (right-click on it, Run as Administrator), enter the command below and press on Enter:
fltmc instances
Copy/paste the command's output here for me to review.

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#15 shawarmadurum

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Posted 04 October 2017 - 10:25 AM

Hey Yoan, thanks. here's the result:

 

 

 

 

Microsoft Windows [Version 10.0.16353.1000]
© 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>fltmc instances
Filter                Volume Name                              Altitude        Instance Name       Frame   SprtFtrs  VlStatus
--------------------  -------------------------------------  ------------  ----------------------  -----   --------  --------
CldFlt                C:                                        180451     CldFlt                    0     00000007
CldFlt                \Device\HarddiskVolumeShadowCopy1         180451     CldFlt                    0     00000007
FileInfo                                                         40500     FileInfo                  0     00000007
FileInfo              C:                                         40500     FileInfo                  0     00000007
FileInfo                                                         40500     FileInfo                  0     00000007
FileInfo                                                         40500     FileInfo                  0     00000007
FileInfo                                                         40500     FileInfo                  0     00000007
FileInfo              \Device\HarddiskVolume8                    40500     FileInfo                  0     00000007  Detached
FileInfo              D:                                         40500     FileInfo                  0     00000007
FileInfo              \Device\HarddiskVolumeShadowCopy1          40500     FileInfo                  0     00000007
FileInfo              \Device\Mup                                40500     FileInfo                  0     00000007
Wof                   C:                                         40700     Wof Instance              0     00000007
Wof                                                              40700     Wof Instance              0     00000007
Wof                                                              40700     Wof Instance              0     00000007
Wof                                                              40700     Wof Instance              0     00000007
Wof                   \Device\HarddiskVolume8                    40700     Wof Instance              0     00000007  Detached
Wof                   \Device\HarddiskVolumeShadowCopy1          40700     Wof Instance              0     00000007
cycmqgbg              C:                                         45666     cycmqgbg Instance         0     00000000
cycmqgbg              \Device\Mup                                45666     cycmqgbg Instance         0     00000000
luafv                 C:                                        135000     luafv                     0     00000007
npsvctrig             \Device\NamedPipe                          46000     npsvctrig                 0     00000000
wcifs                 C:                                        189900     wcifs Instance            0     00000007

C:\WINDOWS\system32>






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