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Windows not always loading... :(


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#1 thebloke

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Posted 23 September 2017 - 01:10 PM

i have 2 Lenove y50...  and both keep not loading windows...  so looked for a fix on you tube and out i had to go into command prompt as administrator and type in... netsh (enter) winsock reset (enter) then if it comes up successful  restart laptop.

 

i have been doing this for a while now but its happening more frequent....    

 

how do i resolve this issue ...  

 

cheers

 

keny



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#2 dc3

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Posted 24 September 2017 - 09:35 AM

Do a Refresh.

 

A Refresh basically will reinstall the operating system, this will not affect you if you use the option in the instructions.  The downside is that this will uninstall all of your third party programs you installed.

Press the Windows key windows-key.png  and the I key to open Settings.

In Settings click/tap on Recovery, click/tap on Refresh your PC without affecting your files, then Get Started.

You will see a page titled Refresh you PC, click/tap on Next.  On the next page click/tap on Refresh.

The computer may turn off and back on during this process, you don't need to do anything.  The scan will display a percentage of its completion.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 thebloke

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Posted 24 September 2017 - 11:10 AM

morning...   have done that before but still have the same problem...  so thought i'll give it a go again but now only get to the update and recovery page.. just have the little wheel thing going around and around on the windows update page... then click on Recovery just a white screen....  what a pain


ooops, also now its stuck on the recovery page... not responding 



#4 dc3

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Posted 24 September 2017 - 12:40 PM

Please run System File Checker.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

This needs to be run using an Administrator account.  

Press the Windows key windows-key.png and the R key to open the Run box.

Type cmd (admin) in the Run box, then press Enter.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.  

Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

 


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#5 thebloke

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Posted 24 September 2017 - 01:05 PM

will try that thanks



#6 thebloke

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Posted 30 September 2017 - 05:15 AM

Morning DC3.

 

DAMN ... run the scan and nothing   :(

 

what a pain



#7 dc3

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Posted 30 September 2017 - 09:46 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

When Speccy opens you will see a screen similar to the one below.

 speccy1.png

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.

 speccy2.png

The following screen will appear, click on Yes.

 speccy3.png

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


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#8 thebloke

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Posted 30 September 2017 - 09:54 AM

its checking for updates



#9 thebloke

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Posted 30 September 2017 - 09:57 AM

now just waiting for 

 

RAM

 

Motherboard



#10 thebloke

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Posted 30 September 2017 - 10:06 AM

publish snapshot not high lighted ... load snapshot



#11 thebloke

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Posted 30 September 2017 - 10:10 AM

wheel in bottom left corner still checking for updates.....   is that normal



#12 dc3

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Posted 30 September 2017 - 10:18 AM

What do you mean by "Now just waiting for RAM and motherboard"?

 

How long has the update been running?


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#13 thebloke

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Posted 30 September 2017 - 10:18 AM

i've taken a picture of the readings



#14 thebloke

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Posted 30 September 2017 - 10:21 AM

have all the readings....  but the update wheel is still going around n round



#15 thebloke

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Posted 30 September 2017 - 10:24 AM

cant click on publish snaphot... its not high lighted...   the only one thats high lighted is load snapshot


Operating System
Windows 8.1 64-bit
CPU
Intel Core i7 4720HQ @ 2.60GHz 63 °C
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 (11-11-11-28)
Motherboard
LENOVO Lenovo Y50-70 (U3E1) 65 °C
Graphics
Generic PnP Monitor (3840x2160@48Hz)
Intel HD Graphics 4600 (Lenovo)
2047MB NVIDIA GeForce GTX 960M (Lenovo) 56 °C
ForceWare version: 376.54
SLI Disabled
Storage
238GB SAMSUNG MZ7TE256HMHP-000L2 (SSD) 33 °C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio





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