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Posted 22 September 2017 - 10:33 PM
Posted 24 September 2017 - 07:58 AM
Could you let us know what sort of problems that you're having?
Your UEFI/BIOS (version R0220DA) dates from 2013. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).
Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
In the WER section of the MSINFO32 report, I notice a lot of crashes of Microsoft Edge
BUT, as the system has only recently been installed/reinstalled, it's tough to tell if this is related to your problem or not.
So, it seems that you've recently reformatted the device.
And, I presume that you're posting here because that did not solve your problems.
In most cases a problem like this recurring after a clean install of Windows is usually caused by a hardware/compatibilty/low-level driver problem.
As such, I'd suggest starting with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Please finish ALL of the tests and let us know the results - then we'll move on from there.
Edited by usasma, 24 September 2017 - 07:59 AM.
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