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Computer randomly freezes with 100 disk usage and 0 r/w


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#1 Pohalan

Pohalan

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Posted 22 September 2017 - 08:01 PM

Hello,

 

Recently I've been getting frequent freezes on my laptop, at least 3-4 times a day. Each freeze lasts for as short as 5min to as long as an hour (before I hard reset). During the freeze in task manager the disk usage would be 100, while r/w speed is 0.

  • CPU/GPU temperature is normal according to SpeedFan during before the freeze
  • Has nothing to do with running graphic or CPU intensive programs as sometimes all I have open is Chrome
  • Oddly enough freezes rarely if ever happen while running intensive programs like games, it's mostly while computer is idle

Specs:

  • Lenovo Ideapad
  • Windows 10
  • Intel HD/Nvidia GeForce
  • 8GB RAM
  • Graphic drivers are up to date
  • Used Intel Diagnostics tool, didn't find any available updates
  • Lenovo does not provide driver updates for this model for Windows 10

Is this a hardware (probably hard drive) issue?

 

Already tried:

  • SFC /scannow, no errors
  • AV scan with Windows Defender and Avast, no issues
  • Clearing trash bin and temp folder in C:, drives have lots of space
  • Disk check via drive properties -> tools -> check disk, no issues
  • Disable Superfetch/prefetch services

Currently trying:

  • CMD chkdsk /f /r, running it right now on restart
  • Clean boot by disabling all non-Microsoft services, this will take effect once I'm done startup chkdsk

Haven't tried:

  • Memory check, msdsched.exe (is this necessary?)
  • BIOS update (not sure how to check if I need an update, or if this is even necessary)

Edited by Pohalan, 22 September 2017 - 08:05 PM.


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#2 dc3

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Posted 23 September 2017 - 11:46 AM

What is the model of this Lenovo?

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

When Speccy opens you will see a screen similar to the one below.

 speccy1.png

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.

 speccy2.png

The following screen will appear, click on Yes.

 speccy3.png

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


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