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What is the WAX####.tmp

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3 replies to this topic

#1 MadDemon64


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Posted 22 September 2017 - 06:28 PM

I recently found something on my computer in the C/windows/temp folder: WAX####.tmp (the #### are random characters, such as BEB1, 82a5, and 4f09) files.  These tmp files strike me as weird since they're over 10,000 KB and every other tmp file is 50 KB or less.  None of my virus scans come up with anything, and I've run several, including Norton, Malwarebytes, and Kaspersky Virus Removal Tool.  Even programs like RKill, Malwarebytes Anti-Rootkit, Hitmanpro, and TDSSKiller don't detect anything.  The only program that detects them as anything is Norton Power Eraser, but they're the only programs they detect that I know for a fact aren't false positives.  My research gives me mixed messages as to whether these are actual viruses or some heuristic programs such as Avast (which I downloaded because I accidentally clicked a link to a phishing site and became paranoid it gave me a virus).  Can someone help me figure out what's creating these files and if they're dangerous?


Also, these tmp files seem to be accompanied by text files called WER####.tmp.appcompat.  Again, the #### are random characters, including 5a07, AAEF, and D97D.

Edited by MadDemon64, 22 September 2017 - 06:39 PM.

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#2 nasdaq


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Posted 23 September 2017 - 01:20 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

You had an Application crash and the Windows Error Reporting Service crated the files.

Run this cleaning too.

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zoek tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
ipconfig /flushdns;b
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.

If you have any issues with this computer run this program and post the logs for my review.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.

Please post the FRST AND ADDITION.TXT logs.

Wait fro further instructions.

#3 MadDemon64

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Posted 23 September 2017 - 03:46 PM

I couldn't seem to download Zoek, but here are the results from Farbar.

Attached Files

#4 nasdaq


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Posted 24 September 2017 - 07:45 AM


No infection found in your logs. This is just a cleanup of entries that are not required.

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


SearchScopes: HKU\S-1-5-21-668992602-2037142603-619991210-1001 -> {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = hxxps://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN11913&l=dis&prt=NS&chn=oem&geo=US&ver=
CHR HKLM\...\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files (x86)\Norton Internet Security\Engine\\Exts\Chrome.crx <not found>
CHR HKLM-x32\...\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files (x86)\Norton Internet Security\Engine\\Exts\Chrome.crx <not found>
S3 NAVENG; \??\C:\Program Files (x86)\Norton Internet Security\NortonData\\Definitions\SDSDefs\20170707.008\ENG64.SYS [X]
S3 NAVEX15; \??\C:\Program Files (x86)\Norton Internet Security\NortonData\\Definitions\SDSDefs\20170707.008\EX64.SYS [X]
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File
Task: {20E75EEB-4B7B-424F-9499-56D497DA64AC} - \Microsoft\Windows\Setup\EOSNotify -> No File <==== ATTENTION
Task: {C1F68C3B-D0A2-4DD2-A5F7-23D3E622C411} - \Driver Booster SkipUAC (AaronG) -> No File <==== ATTENTION
AlternateDataStreams: C:\Users\AaronG\AppData\Local\Temp:$DATA [16]

Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Download to your Desktop the Junkware Removal Tool Download from this link.

Shutdown your antivirus to avoid any conflicts.
Right click the icon - disable for say 20 mins.
Right-mouse click JRT.exe and select Run as administrator (If using XP just double click on the icon to run it.)
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

Please let me know what problem persists with this computer.

I suspect that Norton has quarantined the Zoek tool.
You can chech for the file in the Quarantine folder.
If all is well you do not need to run this program as I have previously suggested.

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