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BSOD and freezing 4 to 8 times every day the first hour I use it !


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#1 Silmastar

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Posted 22 September 2017 - 08:45 AM

Hello, this is my first topic on the forum :)

 

I have 4 to 8 BSOD and freezing every day the first hour I use my computer, and some day it crashes again 1 time in the evening.

This is so weird.

 

Can you help me please ?

 

Thank you.

 

Attached File  DxDiag.txt   97.44KB   1 downloads



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#2 Silmastar

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Posted 22 September 2017 - 10:17 AM

it crashed again several times even after the 1 hour... I'm starting a driver verifier ...



#3 usasma

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Posted 22 September 2017 - 10:29 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Silmastar

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Posted 22 September 2017 - 11:22 AM

My speccy log: 

 

 

http://speccy.piriform.com/results/QbakbcGF7Rz01JtRZfMoNng

 

 

 

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#5 Silmastar

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Posted 22 September 2017 - 01:56 PM

Don't know if it can help :

 

I crashed 2 times more with driver verifier enabled

 

 

Should I now stop Driver Verifier ?

Attached Files



#6 usasma

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Posted 22 September 2017 - 08:04 PM

Why did you start using Driver Verifier?

What settings did you use?

 

 

Your UEFI/BIOS (version A12) dates from March of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please turn Driver Verifier off.  The lone Driver Verifier enabled memory dump doesn't show much of anything different from the other memory dumps.

Please try a clean boot to see if that helps: 

 

Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).

 

If the clean boot doesn't fix things, then I'd expect that this was a hardware problem (although this isn't 100% certain).

The options here are to:

1 - perform a clean install of Windows 10 to help rule out software problems (instructions in Quote box below), or

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

2 - or start with these free hardware diagnostics to see if you can locate a hardware problem:  http://www.carrona.org/hwdiag.html

If all of them pass, then try this procedure:  http://www.carrona.org/strpdown.html
 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Fri Sep 22 14:36:23.176 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092217-21000-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:30:28.872
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption ( nt!MmBuildMdlForNonPagedPool+313 )
BugCheck 50, {ffff8100006f56d8, 0, fffff800ab152cb3, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffff8100006f56d8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800ab152cb3, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_VRF_R_INVALID_nt!MmBuildMdlForNonPagedPool
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3200
  BIOS Version                  A12
  BIOS Release Date             03/20/2017
  Manufacturer                  Alienware
  Product Name                  Alienware X51 R2
  Baseboard Product             0PGRP5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 22 10:55:23.359 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092217-23265-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:14:57.013
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption ( nt!MmBuildMdlForNonPagedPool+313 )
BugCheck 50, {ffffdb80006f56d8, 0, fffff800cc8eacb3, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffdb80006f56d8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800cc8eacb3, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_R_INVALID_nt!MmBuildMdlForNonPagedPool
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3200
  BIOS Version                  A12
  BIOS Release Date             03/20/2017
  Manufacturer                  Alienware
  Product Name                  Alienware X51 R2
  Baseboard Product             0PGRP5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 22 10:39:55.558 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092217-20765-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:24:16.213
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption ( nt!MmBuildMdlForNonPagedPool+313 )
BugCheck 50, {fffff480006f56d8, 0, fffff800062dfcb3, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff480006f56d8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800062dfcb3, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_R_INVALID_nt!MmBuildMdlForNonPagedPool
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3200
  BIOS Version                  A12
  BIOS Release Date             03/20/2017
  Manufacturer                  Alienware
  Product Name                  Alienware X51 R2
  Baseboard Product             0PGRP5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Sep 22 14:36:23.176 2017 (UTC - 4:00)**************************
CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
bcmwl63a.sys                Fri Jul 10 21:09:43 2015 (55A06CD7)
rzendpt.sys                 Thu Oct 15 11:22:47 2015 (561FC4C7)
rzudd.sys                   Thu Oct 15 11:22:52 2015 (561FC4CC)
rzmpos.sys                  Thu Oct 15 11:23:18 2015 (561FC4E6)
btwampfl.sys                Mon Nov 23 12:11:50 2015 (565348D6)
bcbtums.sys                 Thu Jan 21 14:15:06 2016 (56A12E3A)
IntcDAud.sys                Tue May 10 04:08:56 2016 (57319718)
igdkmd64.sys                Thu Nov 10 20:58:15 2016 (582525B7)
DDDriver64Dcsa.sys          Wed Jan 11 10:28:26 2017 (58764F1A)
DellProf.sys                Mon Apr  3 14:48:04 2017 (58E298E4)
TeeDriverW8x64.sys          Tue Apr  4 03:02:36 2017 (58E3450C)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
nvvad64v.sys                Sun May 28 19:04:45 2017 (592B578D)
iaStorA.sys                 Tue Jun  6 12:27:18 2017 (5936D7E6)
RTKVHD64.sys                Wed Jun 14 01:58:31 2017 (5940D087)
rzpnk.sys                   Sun Jul 16 15:12:07 2017 (596BBA87)
rzpmgrk.sys                 Tue Jul 18 17:15:21 2017 (596E7A69)
rt640x64.sys                Fri Aug 11 03:41:25 2017 (598D5FA5)
aswbuniva.sys               Tue Aug 15 06:46:51 2017 (5992D11B)
aswbidsdrivera.sys          Tue Aug 15 06:46:52 2017 (5992D11C)
aswbidsha.sys               Tue Aug 15 06:46:52 2017 (5992D11C)
aswbloga.sys                Tue Aug 15 06:46:54 2017 (5992D11E)
aswRdr2.sys                 Tue Aug 22 14:03:00 2017 (599C71D4)
aswSnx.sys                  Tue Aug 22 14:03:00 2017 (599C71D4)
aswMonFlt.sys               Tue Aug 22 14:14:07 2017 (599C746F)
aswVmm.sys                  Tue Aug 22 14:14:10 2017 (599C7472)
aswSP.sys                   Tue Aug 22 14:14:31 2017 (599C7487)
aswStm.sys                  Fri Sep 15 10:59:27 2017 (59BBEACF)
nvlddmkm.sys                Sat Sep 16 12:54:01 2017 (59BD5729)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 22 10:55:23.359 2017 (UTC - 4:00)**************************
aswRvrt.sys                 Tue Aug 22 14:02:39 2017 (599C71BF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 22 09:14:43.974 2017 (UTC - 4:00)**************************
MpKsl7f65e453.sys           Tue May 19 21:50:37 2015 (555BE86D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 21 18:28:05.335 2017 (UTC - 4:00)**************************
MpKslabb18326.sys           Tue May 19 21:50:37 2015 (555BE86D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 18 13:53:42.292 2017 (UTC - 4:00)**************************
nvlddmkm.sys                Mon Aug 21 18:05:02 2017 (599B590E)


http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswbidsdrivera.sys
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
MpKsl7f65e453.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslabb18326.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

Edited by usasma, 22 September 2017 - 08:06 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Silmastar

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Posted 23 September 2017 - 07:28 AM

"Why did you start using Driver Verifier?

What settings did you use?"

 

I followed the instructions there  : https://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/

(I wanted to try something while waiting for a answer)



#8 Silmastar

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Posted 23 September 2017 - 08:09 AM

I found a BIOS driver update from April 2017 (http://www.dell.com/support/home/fr/fr/frbsdt1/product-support/product/alienware-x51-r2/drivers/advanced?os=wt64a)

 

I downloaded it and executed it, it said it was the same, I pressed Ok, It did an update or something even though.



#9 Silmastar

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Posted 23 September 2017 - 08:46 AM

When you say to check for windows updates manually, I typed in cortana's search bar :"windows update" , then "check the updates", then "search for updates", and it says "your device is up to date".

 

Is that the right way to check "manually" ?



#10 usasma

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Posted 24 September 2017 - 06:34 AM

I ask open-ended questions (such as the one about Driver Verifier) in order to see what you were doing/seeing/thinking about when you decided to run it.
Sometimes that gets us a bit more information about the problem.  Most often, it's the owner of the system that knows the most about the problem, and in the end, it's most often the owner that actually ends up fixing the problem.

 

Yes, that's the way to check for Windows Updates.
As it ran without problems - then we presume that the system is fully updated.

 

Proceed on with the "clean boot" and let us know what happens.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Silmastar

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Posted 24 September 2017 - 12:51 PM

I did a clean boot, yesterday, it crashed only 1 time if i remember, and today 2 freezes with the same settings, but no BSOD.

 

Then I tried to reboot but it got stuck on the first screen, I turned off the computer just by pressing the power button (it turned off instantly), it happened 2 times.

 

The 3rd time, the computer started with an alienware screen saying  something like "smart repair", (my computer is not in english, so I try to translate my best)

I pressed Next, it analyzed something and said everything was ok except "Windows folders" : there was a red cross.

And if I pressed Next, the computer was going to go back to its factory settings or something. So I did not and restarted my computer.

 

When I bought my computer, it was on windows 8.1, so I guess if i restore it completely, i'll go back to 8.1 ?? and maybe redownload wrong windows 10 folders ???



#12 Silmastar

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Posted 24 September 2017 - 01:48 PM

And I just have a BSOD : Stop code, page fault in nonpaged area



#13 usasma

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Posted 25 September 2017 - 06:37 AM

As for the restore going back to Windows 8 - it depends on how Dell set the computer to go back and also on how you start the restore/reset.

 

I would suggest:

- contact Dell for recovery media for your system (if you don't already have it).  This should get you a copy of W8 and all the Dell software that came with the system.

- Run the Dell hardware diagnostics (press F12 as the system boots, then select Diagnostics from the menu).

- backup your data (as this will wipe it all off your system)

- attempt to recover the system using my "clean install" instructions (which will put a clean copy of Windows 10 on your computer - and it won't have any Dell software on it)

- if that works, and you're happy with it - stay with what you have.
- if not, then use the Dell restore media to reinstall W8, then upgrade to W10 using the media that you made for the "clean install" (it'll be faster than using Windows Update).

 

If you don't want to do this, then start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

IMO the Dell diagnostics aren't as thorough as those that I suggest - but they are much, much quicker to do.
Please finish ALL of the diagnostics and let us know the results.

 

The next step after the diagnostics (if they all pass) is this procedure:  http://www.carrona.org/strpdown.html

Unfortunately, they are not very easy (or practical) to perform on a laptop.
If you can't do that, then go back to what I suggested in the 2nd paragraph of this post.

 

Good luck!


Edited by usasma, 25 September 2017 - 06:39 AM.

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#14 Silmastar

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Posted 27 September 2017 - 07:16 AM

To do all the bootable hardware diagnostics or win10 clean install, I need a USB key ? only 1 should be enough ?

 

I have already a USB key but this is my recovery windows 8.1 media

 

thank you


Edited by Silmastar, 27 September 2017 - 07:18 AM.


#15 Silmastar

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Posted 27 September 2017 - 07:35 AM

Downloading new windows updates : 2 screens attached

 

Is the 100% using disk normal ? 

Attached Files


Edited by Silmastar, 27 September 2017 - 07:46 AM.





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