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Unable to connect to Microsoft account


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#1 what the hell!

what the hell!

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Posted 22 September 2017 - 07:03 AM

Yesterday (21 Sep) when I turned on my HP Compaq CQ58 running Win 8.1 my free Zone Alarm antivirus/firewall detected malware in CCleaner. Before I could disinfect it my PC froze and I eventually had to restore it to an earlier setting to get it back. I discovered that I had CCleaner version 5.33 which had been hacked and contained a virus. I uninstalled CCleaner (won't be installing latest version) and did a full PC scan using Zone Alarm-nothing found. However I now have the problem that when I logged on to the PC it said it was unable to log me on to my Microsoft account and logged me on with a local account. When I go to user account settings using the charm 'change PC settings' I ask to log on to my MS account and get the following error message: "Sorry, we can't connect to MS services at the moment. If this problem persists search for 'network problems' on the start screen". I get the same message if I try to create a new account user. I have checked that the Microsoft account sign in service was running and set to manual. Changed it to auto and rebooted, same problem. A google search reveals a great many people have had the same problem for many years up to present time with no solution. I tried the MS account troubleshooter which doesn't recognise I have an account. Anyone got any ideas please?



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#2 what the hell!

what the hell!
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Posted 24 September 2017 - 05:50 AM

To update my own post: It would appear the problem logging in to a microsoft account is related to downgrading from Windows 10. When Microsoft were sneakily trying to get everybody to upgrade to Win10 by including an automatic update to do so I by mistake started the upgrade. Rather than mess up my computer I allowed it to continue. I gave Win 10 a few days and hated it before downgrading back to Win 8.1. That is when the problem occurred and Microsoft failed to fix the fault. I have already tried running file checker, disc scan and tweakingdotcomrepair, none of which fixed the problem. Unless someone has a solution it looks like I have two choices: stay with just a local account or reinstall Win 8 from scratch.



#3 dc3

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Posted 24 September 2017 - 09:21 AM

Do a Refresh.

 

A Refresh basically will reinstall the operating system, this will not affect you if you use the option in the instructions.  The downside is that this will uninstall all of your third party programs you installed.

Press the Windows key windows-key.png  and the I key to open Settings.

In Settings click/tap on Recovery, click/tap on Refresh your PC without affecting your files, then Get Started.

You will see a page titled Refresh you PC, click/tap on Next.  On the next page click/tap on Refresh.

The computer may turn off and back on during this process, you don't need to do anything.  The scan will display a percentage of its completion.


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