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Random crashes - display/audio goes out, rest stays on


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#1 freestud

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Posted 21 September 2017 - 06:42 PM

Hello and thanks for any help you can provide. It's been a while since I've been on this forum, so I hope I'm following the right procedure.

 

I recently built my first AMD computer (I've done 5-6 Intel PCs before) and I'm running into some strange issues. Here are the specs:

PCPartPicker part list: https://pcpartpicker.com/list/ptg7jc
CPU: AMD - Ryzen 7 1700 3.0GHz 8-Core Processor  
Motherboard: Gigabyte - GA-AX370-Gaming ATX AM4 Motherboard
Memory: G.Skill - Ripjaws V Series 32GB (2 x 16GB) DDR4-3200 Memory  
Storage: Samsung - 960 EVO 250GB M.2-2280 Solid State Drive
Storage: Hitachi - Ultrastar 7K4000 3TB 3.5" 7200RPM Internal Hard Drive 
Video Card: EVGA - GeForce GTX 1050 Ti 4GB ACX 2.0 Video Card
Case: Fractal Design - Focus G (Black) ATX Mid Tower Case
Power Supply: Corsair - TXM Gold 650W 80+ Gold Certified Semi-Modular ATX Power Supply
Optical Drive: Lite-On - iHAS124-14 DVD/CD Writer 
Wireless Network Adapter: Gigabyte - GC-WB867D-I REV 4.2 PCI-Express x1 802.11a/b/g/n/ac Wi-Fi Adapter 
Monitor: LG - 27UD58-B 27.0" 3840x2160 60Hz Monitor
 
Running Windows 10, primary use is Adobe CC photo and video editing & light gaming.

The crashes have been happening randomly, usually when browsing the internet using Google Chrome. If music is playing, it will hang/stutter then stop, and the displays will go down. Strangely, the rest of the PC stays on and no commands will register until the computer is restarted. This can happen as quickly as 10mins after waking from sleep and hasn't been observed with any other actions (playing games, editing video).
 
I'm planning on uninstalling and reinstalling Chrome, but can you help me figure out what else I need to do?


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#2 usasma

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Posted 22 September 2017 - 07:01 AM

Let it happen one more time, then immediately recover and generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
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