I see numerous disk errors in the Admin log file.
I would strongly suggest that you ensure that your system is fully backed up - just in case the hard drive is starting to fail.
Beyond that, I suggest starting with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Start with the Hard Drive diagnostics, but please finish ALL of them - then let us know the results
Beyond that, here's some other things that may need some attention:
Your UEFI/BIOS (version A12) dates from 2014. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).
Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
There are very few serious errors in the WER section of the MSINFO32 report. As such, I have to wonder about hardware problems being the cause of the problem here.
Please finish up the hardware diagnostics and let us know the results.
In most cases, if the hardware diagnostics all pass, then we have to make a choice about the next steps. They're either:
- a clean install of Windows, or
- troubleshooting by system stripdown (which isn't very practical for laptops) - http://www.carrona.org/strpdown.html
Here's the steps I suggest for a clean install of W10:
A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10: https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed. That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).
This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)
If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here: http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/
The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.
OTOH, if the problem stops, then it was either a Windows or 3rd party software problem. If the problem doesn't come back, then you've fixed it. Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
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