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Posted 20 September 2017 - 03:38 PM
Posted 20 September 2017 - 03:43 PM
When you say you ran a disk check do you mean you ran the Dell Diagnostics by tapping F12 at boot?
Posted 20 September 2017 - 07:31 PM
Edited by amywindows2000, 20 September 2017 - 07:32 PM.
Posted 20 September 2017 - 07:36 PM
Is there a COA sticker on the side or bottom of the computer with a legible key? You can currently login to Windows?
Posted 20 September 2017 - 09:29 PM
Posted 20 September 2017 - 10:09 PM
There should be a COA sticker on the bottom of the laptop showing the version of Windows and the key.
If there is none you can still do a clean install if you wish by first downloading Advanced Tokens Manager. Unzip it to the desktop.
Run the program and write down the key it finds. This would be the SLP key that Dell puts on all there computers. Click Activation Backup. When finished it will change to Activation Restore. Copy the unzipped folder on the desktop to a flash drive. This will save your activation files should you need to reinstall using a non-Dell Windows 7 iso.
I am assuming this is Windows 7 Home. You can download an iso of your version using this tool. In the list select COEM which is what you would need for your computer. Download the 64bit iso file.
Another option is to backup your data and do a factory reset.
I know this is a lot to throw at you at once. If your computer is now booting normally you don't need to factory reset but you can still download an iso of your Windows 7 version. I will be off until tomorrow and I will be able to answer any questions.
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