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~Getting this error code on Gateway Model DX4870


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#1 jake21

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Posted 20 September 2017 - 11:38 AM

Gateway Desktop Model DX4870, Windows 8 OS. Machine would not boot....when turned on  I get 3 short beeps and then it repeats this 3 short beep error. I removed the RAM and rebooted, now I just get one continuous long beep. Machine shuts down then reboots to same error. I cannot get an image on the  monitor to read any information on problems, or access BIOS.  What's a good place to start.


Edited by hamluis, 20 September 2017 - 12:05 PM.
Moved from System Building to Internal Hardware - Hamluis.


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#2 dc3

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Posted 20 September 2017 - 01:21 PM

The two errors are related to the RAM, 1 beep means Memory refresh timer error, 3 beeps means Base memory read/write test error.

 

Do you have more than the orignial RAM module installed?


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#3 jake21

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Posted 20 September 2017 - 03:48 PM

I have 4 ram modules in this  machine. All identical:

 

KINGSTON KCP316nS8/4

 

NOT SURE WHAT THE MB RATING IS.

 

THANK  YOU



#4 Chris Cosgrove

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Posted 20 September 2017 - 05:10 PM

According to CNET the specs for your computer say it can support up to 16GB of RAM so that is not the problem.

 

I believe the only way for you to test your RAM is to pull all four sticks out and try them one at a time to see if they all work. Win 8 will boot fine with only 4GB of RAM. Ideally you should perhaps try each stick in all four slots, tedious, but it would eliminate the possibility of a faulty slot.

 

Chris Cosgrove



#5 jake21

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Posted 21 September 2017 - 07:41 AM

Pulled each piece of RAM individually and tested, each stick in each slot. Did this for all 4 pieces. With each condition....I still get the 3 short beeps on startup.


Edited by jake21, 21 September 2017 - 07:42 AM.


#6 dc3

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Posted 21 September 2017 - 10:25 AM

Please run Memtest86.  This will run multiple passes on each module which can find faults that may not be found using the previous method of testing.

 

1)  Please download the Memtest86 Pre-Compiled Bootable ISO file.

2)  Unzip the downloaded memtest86 file.  You will need a program like 7-Zip to unzip this file.

3) Instructions for using the 7-Zip can be see in the video below.



4)  Inside, you will find the memtest86 file.

5)  Place a blank CD or DVD in the tray of your optical drive and close the tray.

6)  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.

7)  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.

8)  You will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.


9)  A green progress bar will appear, when the image is finished burning the bar will be filled.


10)  After the image has completed being burned click on Close.


11) Once the CD is created, boot from it, and memtest will automatically start to run.  

Please note:  It may be necessary to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order and the hdd second.

Each pass consists of 8 tests, it is suggested that you run at least 7 passes, this will take several hours, you may find it simpler to let it run overnight.  The longer you run the passes the more comprehensive the results will be.

If you are running multiple modules and have a failure, remove all but one module and test it separately, continue this with each module till you find the one that failed. 

When the test is complete a display will appear, note the locations of the Pass and Errors, any Error is indicative of a failed module.


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#7 jake21

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Posted 21 September 2017 - 01:18 PM

Sounds great......One quick question before I begin. I have no image or signal to the Monitor...either with the memory modules installed or not installed. Will this procedure give me an image on the monitor to see the results? Thanks again...



#8 dc3

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Posted 21 September 2017 - 01:25 PM

My bad... I went back and reread the first post and see that you cannot boot into the BIOS.  This would mean that you would not be able to boot from the disc you would create. 

 

Have you ever booted into the BIOS successfully?

 

Do you know which key to tap to open the BIOS?


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#9 jake21

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Posted 21 September 2017 - 03:19 PM

Never been able to access BIOS.....same pattern....no video ( that's the real crusher...I can't see any data or info on the screen)....3 short beeps and machine turns off then back on.... It's a tough one to call



#10 dc3

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Posted 23 September 2017 - 10:19 AM

Did you do what Chris suggested with the RAM?


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#11 jake21

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Posted 24 September 2017 - 08:34 PM

I moved the RAM from slot to slot...one at a time..and tried each individual  piece....got 3 beeps with this method. With all RAM removed...I get one continuous long beep. Once the 3 beep pattern ...then the computer shuts down and automatically re boots again. No video,etc....



#12 dc3

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Posted 27 September 2017 - 09:47 AM

Pulled each piece of RAM individually and tested, each stick in each slot. Did this for all 4 pieces. With each condition....I still get the 3 short beeps on startup.

If the computer will not boot you can not tell if the RAM is working or not?

 

Have you tried another monitor to see if that's the problem?


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#13 jake21

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Posted 02 October 2017 - 02:56 PM

Tried another moniter...still blank screen. thank you






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