Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Laptop freezing without reason


  • Please log in to reply
10 replies to this topic

#1 Mencjusz

Mencjusz

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:43 AM

Posted 19 September 2017 - 11:44 AM

Dear all!

 

Recently, I'm experiencing unpleasant event; my laptop, Dell Vostro 1540 with Windows 7, is freezing suddenly at least once a day. I cannot do anything, thus have to turn it off. There is nothing in particular I'm doing the moment of freezing (for e.g. writing in MS). I'm not confident, but, this freezing event might began after windows update few days ago. I'm not really fluent with computers, thus, whatever there is a need to provide to identify the problem and solve it, please ask and I will do it.

 

I will be very grateful for your help.

 



BC AdBot (Login to Remove)

 


#2 mightywiz

mightywiz

  • Members
  • 701 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:43 PM

Posted 19 September 2017 - 12:12 PM

thats a 6yr old computer, I would say your freezing is coincidental with your upgrade.  

first check airflow, make sure vents are moving air good.  if you can't feel air moving then the vent is probably plugged up an you can try some canned air but really you need to dissassemble and pull the fan shroud and check for debris or a dead fan.

 

Can you hear your fans running at full speed? this is a sign they may be plugged up if fans are running full speed or the thermal bond between the heatsink and cpu/gpu is been disrupted and you can try removing heatsink cleaning old thermal paste off and adding new paste then re-installing heatsink.

 

if that doesn't solve your problem then I would say because of age it's time to upgrade to a new computer.



#3 Mencjusz

Mencjusz
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:43 AM

Posted 19 September 2017 - 12:21 PM

The fan is okay, it was cleaned and maintained by the IT specialist around 1 month ago. I don't think that the laptop is overheating; I suppose it’s something with operational system, because, after freezing, the fan works normally; I mean, I can hear it working as usual. The laptop might be old, but, actually, I never experienced any significant problem with it.


Edited by Mencjusz, 19 September 2017 - 12:22 PM.


#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,393 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:11:43 PM

Posted 19 September 2017 - 12:36 PM

 
Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
 speccy1.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
 speccy2.png
 
The following screen will appear, click on Yes.
 
 speccy3.png 
 
The following screen will appear, click on Copy to Clipboard.
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Mencjusz

Mencjusz
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:43 AM

Posted 19 September 2017 - 12:57 PM

http://speccy.piriform.com/results/mZm2YAnMTnfGoIMvfHlpk5P


Edited by Mencjusz, 19 September 2017 - 12:58 PM.


#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,393 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:11:43 PM

Posted 19 September 2017 - 01:13 PM

Please run sfc /scannow.
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.
 
1. Click on the Start orb, then type cmd in the Search box. 
 
2. CMD will appear above the search box, right click on it and select Run as administrator.
 
3.When the Elevated Command Prompt opens copy and paste the command below, then press Enter.
 
sfc /scannow
 
This will start the scan.  Please allow the scan to complete.  Stopping it could damage files.
 
4.To find the sfc /scannow log open the start menu and click on Computer.
 
5. Click on the drive letter Windows 7 is installed on.  This usually is the C: drive.
 
6. Clik on Windows, then Logs, then CBS.
 
This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Mencjusz

Mencjusz
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:43 AM

Posted 19 September 2017 - 01:51 PM

https://drive.google.com/drive/folders/0B9B8LLG6JrR9Zk8yMl9CdHhhQWc?usp=sharing



#8 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,393 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:11:43 PM

Posted 19 September 2017 - 02:05 PM

Any improvement?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Mencjusz

Mencjusz
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:43 AM

Posted 19 September 2017 - 02:58 PM

Difficult to say, the freezing happens randomly, once or twice a day. Right now its okay; I will report if it happens again. Thank you.



#10 Mencjusz

Mencjusz
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:43 AM

Posted 02 October 2017 - 04:08 PM

Any improvement?

Unfortunately, the problem appeared again. Should I repeat the procedure mentioned above?



#11 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 2,990 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:02:43 AM

Posted 05 October 2017 - 10:29 AM

Have you tried reinstalling your graphics driver? Here's the download link for the driver from Dell's website: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=J99GD Note that your should first uninstall the old graphics driver from the Control Panel, reboot, and then run the installer package you downloaded earlier.


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users