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USB Problem Alert at Start Up


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#1 LittleGreenDots

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Posted 19 September 2017 - 11:43 AM

Windows 7 64 Bit.

 

I am getting an error message on booting up my computer.  I do have a wireless mouse thing plugged in but the mouse is working fine.  Both of my other USB ports are working fine, too.  (BTW, how can I tell if a USB port is USB2 or USB3?)

 

I took a screen capture of the initial msg and the follow-up for more information.

 

How can I find out what is causing this and if I need to get the machine serviced?

 

Thanks.

Attached Files


Edited by hamluis, 19 September 2017 - 02:44 PM.
Fixed typo - Hamluis.


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#2 dicke

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Posted 21 September 2017 - 03:20 PM

USB3 ports have a blue spacer, the others are white

USB3 devices have blue spacers in the plug

USB devices will not always work in USB2 and lower ports


Edited by dicke, 21 September 2017 - 03:21 PM.

Stay well and surf safe [stay protected]

Dick E


#3 LittleGreenDots

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Posted 21 September 2017 - 03:55 PM

Do you have any guesses why I get this error msg when the only item attached is a wireless mouse device, which is working fine?  Thanks.  And thanks for the information.



#4 dicke

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Posted 21 September 2017 - 09:09 PM

WAG [Wild A** Guess]

 

Delete all of the wireless mouse drivers, reboot and just plug in the USB end into the correct port. If it doesn't solve the problem reboot again to see if it can find the mouse on the second try


Stay well and surf safe [stay protected]

Dick E





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