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Portable Hard Disk Won't Response at All


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23 replies to this topic

#1 ezooone

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Posted 18 September 2017 - 01:40 AM

Hello guys..
I need help with my portable hard disk..suddenly the hard disk not responding to any computer..the hard disk brand is Western Digital..too many important files in that hard disk..

I hope there is still a way to bring back my portable hard disk..

Thank you

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#2 FreeBooter

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Posted 18 September 2017 - 02:11 AM

Please open the Command Prompt by clicking Start Menu --> All Programs --> Accessories, right-click on Command Prompt, and open it as an administrator. In Windows 8, 8.1 and  Windows 10 simply hold down the BxVxp04.png + X keys and select the option “Command Prompt (Admin)” from the menu.

rS4b5c0.jpg

 

 

Execute following command:

Chkdsk  X:  /r

Replace X: letter with external hard drive letter.


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#3 Allan

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Posted 18 September 2017 - 06:26 AM

If you can't see it on any system it's dead.



#4 ezooone

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Posted 18 September 2017 - 07:35 AM

I try connect the portable hard disk to my tv..guess what..the tv can detect it..i can watch movie via my tv

Edited by ezooone, 18 September 2017 - 07:38 AM.


#5 Allan

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Posted 18 September 2017 - 08:06 AM

Connect it to a computer. In Windows go to START - RUN - and type: diskmgmt.msc (press ENTER). Does the disk show up in disk management? If so, take a screenshot and post it please.



#6 ezooone

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Posted 18 September 2017 - 09:44 PM

Nothing happen when I run diskmgmt.msc.. after 15 minutes the screen only shows this..

 

 

Attached Files



#7 ezooone

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Posted 18 September 2017 - 09:47 PM

This is how the hard disk appear on computer

Attached Files



#8 ezooone

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Posted 18 September 2017 - 09:49 PM

Please open the Command Prompt by clicking Start Menu --> All Programs --> Accessories, right-click on Command Prompt, and open it as an administrator. In Windows 8, 8.1 and  Windows 10 simply hold down the BxVxp04.png + X keys and select the option “Command Prompt (Admin)” from the menu.
 

rS4b5c0.jpg

 

 

 

Execute following command:

Chkdsk  X:  /r

Replace X: letter with external hard drive letter.

 

I tried this method too..but still nothing happend 



#9 JohnC_21

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Posted 18 September 2017 - 10:07 PM

I'm wondering if a different OS may detect the drive as your TV also detected it. 

 

Download a live linux disk such as Mint Cinnamon and burn the iso file. Boot Mint but do not input anything. Wait until your are at the Mint desktop. Attach your External. Click the Computer icon on the desktop. In the left pane your should see your external. Click on it and see if the drive mounts and shows your files.

 

http://blog.linuxmint.com/?p=3289

 

If your computer came pre-installed with 8.1 or 10 you will need to disable SecureBoot before Mint boots. 



#10 FreeBooter

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Posted 18 September 2017 - 10:19 PM

Open the Device Manager and find your external hard drive right click the external hard drive and click Uninstall. Reconnect your external hard drive.


Posted Image


#11 ezooone

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Posted 20 November 2017 - 12:12 AM

Hello everyone. Sorry for taking some time to reply. I've been busy lately. So I tried using lunixmint to check whether it can detect my portable hard disk. Linux gave me this message. 

 

Attached File  IMG20171120111813.jpg   122.85KB   0 downloads

 

Any suggestion guys?

 

Thank you

 



#12 ezooone

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Posted 20 November 2017 - 12:14 AM

Open the Device Manager and find your external hard drive right click the external hard drive and click Uninstall. Reconnect your external hard drive.

 

I tried this method too. Nothing happen. It keeps loading for 1 hour without any action. :(


Edited by ezooone, 20 November 2017 - 01:17 AM.


#13 JohnC_21

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Posted 20 November 2017 - 03:32 PM

In the image I see two 310GB drives and one 210MB drive. What size is your WD external? I also see a Suddin device. Is that your WD external?  It looks as if your MFT is corrupted. How many partitions are on your WD external?



#14 ezooone

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Posted 20 November 2017 - 08:18 PM

You are right..I labelled the drive "suddin_j"..The size of the Wd drive is 1tb..I did not make any partition on that drive..is there any hope JohnC_21?


Edited by ezooone, 20 November 2017 - 08:49 PM.


#15 JohnC_21

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Posted 20 November 2017 - 09:05 PM

A couple of things to try. First. Boot Mint. Attach your WD external. When you get the mount error close out the window. Open a terminal. This is the small monitor with a black screen on the task bar next to the mint start icon. Type the following command. 

sudo ntfsfix /dev/sdc1

This will attempt to fix the inconsistencies of the drive. If it completes successfully double click the WD drive in the left pane of Computer. Can it now mount?






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