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Laptop/win 10 doesn't recognize dvd drive/device


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19 replies to this topic

#1 sinine

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Posted 17 September 2017 - 02:02 PM

So at the end of august I watched a dvd on my laptop (MSI GL62 6QF, Win 10). And the other day I tried to watch one again and it didn't even show under My PC that there was a disc in. I tried several different dvds, no show. Today I tried a cd, no difference.

On the 13th of september my laptop updated. And everytime I update there is always some problem. I uninstalled the updates but ti doesn't make a difference now either. I really don't know what to do now.

I'm pretty sure I don't have any viruses.

I was told there's no point in downloading the drive thingy again cause the laptop doesn't even show the...device or whatever thingy. So I dunno now.



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#2 JohnC_21

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Posted 17 September 2017 - 02:52 PM

See if deleting the Upper and/or Lower Filters brings back the DVD drive.

 

https://www.lifewire.com/how-to-delete-the-upperfilters-and-lowerfilters-registry-values-2619222



#3 sinine

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Posted 17 September 2017 - 02:55 PM

is it completely safe to remove them?



#4 JohnC_21

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Posted 17 September 2017 - 03:04 PM

Yes, you can safely remove the Upper and Lower Filters but only those two, nothing else. Reboot after deleting those two filters. There may be one or both. Just to be safe you can create a Restore Point.

 

https://www.windowscentral.com/how-configure-system-restore-windows-10



#5 sinine

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Posted 23 September 2017 - 01:04 PM

Okay sorry for the late response. Was a busy week.

Yeah I'm supposed to find the specific hardware code thingy... I have no clue how to do it. I have never had any errors or anything. I have absolutely nothing.



#6 JohnC_21

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Posted 23 September 2017 - 01:27 PM

Here is the step by step guide with pics. You many on one or both, upper and lower filters. 

 

https://www.lifewire.com/guide-to-deleting-the-upperfilters-and-lowerfilters-registry-values-2619225



#7 sinine

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Posted 23 September 2017 - 01:32 PM

I followed that. It tells me to figure out the code thingy. I don't have any errors. I have no clue what code to choose.



#8 JohnC_21

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Posted 23 September 2017 - 02:15 PM

Can you be more detailed on the Code Thingy. I'm sure I understand. Are you talking about the registry key location for upper and lower filters?


Edited by JohnC_21, 23 September 2017 - 02:16 PM.


#9 sinine

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Posted 23 September 2017 - 02:19 PM

it says this in the article:

"What you need to do is figure out the GUID for the type of hardware that you're seeing the device manager error code for. You can do that by referencing this list:

Device Class GUIDs for Popular Types of Hardware"

I can't go further than that cause I never had any errors. When I put in the dvd nothing happens, it doesn't show anything's in the laptop. No error. Nothing. I dunno which GUID thingy to go for.



#10 JohnC_21

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Posted 23 September 2017 - 02:32 PM

You want this GUID. CD/DVD/Blu-ray drives Look for upper and lower filters.

 

4D36E965-E325-11CE-BFC1-08002BE10318



#11 sinine

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Posted 23 September 2017 - 02:58 PM

Okay I did look for this myself. And now that you pointed it out I gotta say, I don't have those lower/upper filters there.

21diqrq.jpg


Edited by sinine, 23 September 2017 - 03:00 PM.


#12 JohnC_21

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Posted 23 September 2017 - 03:27 PM

Do you see your DVD drive listed in Device Manager under CD/DVD rom drives?



#13 sinine

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Posted 23 September 2017 - 03:31 PM

Nope. I don't even have the CD/DVD rom drive bit.


Edited by sinine, 23 September 2017 - 03:32 PM.


#14 JohnC_21

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Posted 23 September 2017 - 03:36 PM

On the top most tree of Device Manager click on your pc and then Action > Scan for Hardware Changes. Does it detect the DVD drive?



#15 sinine

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Posted 23 September 2017 - 03:44 PM

This is all I have after that:

eulfnp.jpg






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