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No Wireless Connection, with LP-17


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#1 Bobrm21

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Posted 16 September 2017 - 10:47 PM

 Good Evening, from an old NOOB. Have used Linux (Ubuntu/Mint) for many years, always a desktop until two days ago when we bought a HP 17.  I immediately installed Mint 18.3, from and ISO. Everything is fine with an Ether net, but no joy with a wireless connection.  I have wireless connections to phones/Roku/desktop.

 

   I am not familiar with wireless connection terminology. But it seems that the wireless card needs a driver, or HP has a manual switch that needs to be turned on???

 

   I haven't install the Thunderbird mail yet on the Lap top so using the desktop to communicate with. I know this will require copy/paste of info from the LP's terminal.

 

   If I could confirm that I haven't made a mistake setting up the original network connections, then confirm the wireless card and the driver is correct, it would be appreciated.

 

   Guidance is most appreciate, for this 70 year old hard headed man.

 

   Thank you for your time. 22:30 hours here.

 

   Bob



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#2 pcpunk

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Posted 16 September 2017 - 11:04 PM

It would help if you posted the Model Number of the Laptop.  And also follow the directions below.  

 

Try this to let us see which Drivers are available. 

-While Connected via Ethernet open the Driver Manager and let it load, it will take a little while.  If possible take a Screenshot of it when it is done and Add it to your next Post.  Then if possible follow the directions below.

 

1. Open Terminal, Ctrl+alt+t will bring up Terminal, if it don't just Click on Menu and you will see the Terminal under “System” in Mint.  Or in Ubuntu's, Open Launcher and Type Terminal.

 

2. For Linux Mint, Copy Paste this Command into Terminal and Hit Enter.

inxi -Fxz
3. Then Click “Edit” in upper Left of Terminal > Click “Select All” > Click “Edit” > Click “Copy” > Then in your Post, Click the "Code" Box at Top Middle of your Post, which looks like this “< >” and “Ctrl+V” Pasting into the Code Box, or, just into the Body your next Post will be fine also.

Edited by pcpunk, 17 September 2017 - 09:48 AM.

sBCcBvM.png

Created by Mike_Walsh

 

KDE, Ruler of all Distro's

eps2.4_m4ster-s1ave.aes_pcpunk_leavemehere

 


#3 Bobrm21

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Posted 17 September 2017 - 02:12 PM

have to defeat this "not allow to use this...... so

 

HP 17-BSO11DX

 

ob-HP-Laptop-17-bs0xx ~ $ inxi -Fxz
System:    Host: bob-HP-Laptop-17-bs0xx Kernel: 4.10.0-33-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.4.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.2 Sonya
Machine:   System: HP (portable) product: HP Laptop 17-bs0xx v: Type1ProductConfigId
           Mobo: HP model: 8339 v: 49.35 Bios: Insyde v: F.06 date: 06/06/2017
CPU:       Dual core Intel Core i5-7200U (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 10848
           clock speeds: max: 3100 MHz 1: 600 MHz 2: 600 MHz 3: 599 MHz
           4: 590 MHz
Graphics:  Card: Intel Device 5916 bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1600x900@60.02hz
           GLX Renderer: Mesa DRI Intel HD Graphics 620 (Kabylake GT2)
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card Intel Device 9d71 driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.10.0-33-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: 4000 bus-ID: 01:00.0
           IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>
           Card-2: Realtek Device d723 port: 3000 bus-ID: 02:00.0
           IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 1000.2GB (1.7% used)
           ID-1: /dev/sda model: ST1000LM035 size: 1000.2GB
Partition: ID-1: / size: 909G used: 7.7G (1%) fs: ext4 dev: /dev/dm-0
           ID-2: /boot size: 473M used: 276M (62%) fs: ext2 dev: /dev/sda2
           ID-3: swap-1 size: 8.46GB used: 0.00GB (0%) fs: swap dev: /dev/dm-1
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 34.5C mobo: 33.0C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 221 Uptime: 23 min Memory: 1066.3/7854.7MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35

 

 

the only driver is:

 

intel-microcode

version 3.20170707.1uibuntu16.04.0

Processor microcode firmware for Intel CPUs



#4 Bobrm21

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Posted 17 September 2017 - 02:14 PM

Sorry for the delay.   The mouse/desk top hangs up. Have tried several things to change the problem.



#5 pcpunk

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Posted 17 September 2017 - 02:37 PM

Here's how to post a screen shot Bob

https://www.bleepingcomputer.com/forums/t/558714/how-to-post-a-screen-shot-linux-style/

 

Bob PM'd me for help on this, I hope this helps Bob.  The info you provided might be enough, be patient for some help.  


sBCcBvM.png

Created by Mike_Walsh

 

KDE, Ruler of all Distro's

eps2.4_m4ster-s1ave.aes_pcpunk_leavemehere

 





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