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TrojanSpy:Win32/Loyeetro.A&ThreatID=-2147245640


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18 replies to this topic

#1 StupidGirl78

StupidGirl78

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Posted 16 September 2017 - 05:57 PM

Technophobe here, would some one be kind enough to help me. I've got this spyware on my Laptop Name=TrojanSpy:Win32/Loyeetro.A&ThreatID=-2147245640

It's been on my PC for a few hours now. I've run all windows defender scans, Checked all security is up to date, run scans offline also. However, each time I run a scan the threat is back. What do I do?


Edited by hamluis, 16 September 2017 - 06:35 PM.
Moved from MRL to Am I Infected - Hamluis.


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#2 Broni

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  • Local time:10:07 AM

Posted 16 September 2017 - 06:55 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 StupidGirl78

StupidGirl78
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Posted 16 September 2017 - 07:06 PM

Hello there Broni, thanks ever so for replying, I appreciate it. 

 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Google Chrome (60.0.3112.113) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````
 Windows Defender MSMpEng.exe 
 Windows Defender MSASCuiL.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  % 
````````````````````End of Log``````````````````````
 
 
Farbar Service Scanner Version: 27-01-2016
Ran by GeorgeCarter (ATTENTION: The logged in user is not administrator) on 17-09-2017 at 08:07:48
Running from "C:\Users\GeorgeCarter.COMPUTERCENTRIC\Desktop\Scans"
Microsoft Windows 10 Pro  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by GeorgeCarter (ATTENTION: The logged in user is not administrator) on 17-09-2017 at 08:11:49
Running from "C:\Users\GeorgeCarter.COMPUTERCENTRIC\Desktop\Scans"
Microsoft Windows 10 Pro  (X64)
Model: Vostro 3559 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Intel® Dual Band Wireless-AC 3160 = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 13" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : GeorgeLaptop
   Primary Dns Suffix  . . . . . . . : COMPUTERCENTRIC.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : COMPUTERCENTRIC.local
                                       site01.lan
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 28-F1-0E-22-FA-30
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : A0-D3-7A-95-56-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : site01.lan
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 3160
   Physical Address. . . . . . . . . : A0-D3-7A-95-56-D2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::3c12:d5e2:89f0:6fed%12(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.32.5.27(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.248.0
   Lease Obtained. . . . . . . . . . : 17 September 2017 07:59:28
   Lease Expires . . . . . . . . . . : 17 September 2017 08:50:33
   Default Gateway . . . . . . . . . : 10.32.0.1
   DHCP Server . . . . . . . . . . . : 10.32.0.1
   DHCPv6 IAID . . . . . . . . . . . : 94425978
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-D0-05-D2-28-F1-0E-22-FA-30
   DNS Servers . . . . . . . . . . . : 10.32.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : A0-D3-7A-95-56-D6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:38c5:1fbe:f5df:fae4(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::38c5:1fbe:f5df:fae4%19(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 318767104
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-D0-05-D2-28-F1-0E-22-FA-30
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  pfdamas01
Address:  10.32.0.1
 
Name:    google.com
Addresses:  2404:6800:4001:804::200e
 216.58.203.78
 
 
Pinging google.com [216.58.203.78] with 32 bytes of data:
Reply from 216.58.203.78: bytes=32 time=19ms TTL=50
Reply from 216.58.203.78: bytes=32 time=16ms TTL=50
 
Ping statistics for 216.58.203.78:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 19ms, Average = 17ms
Server:  pfdamas01
Address:  10.32.0.1
 
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 2001:4998:44:204::a7
 98.139.180.149
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=271ms TTL=44
Reply from 98.138.253.109: bytes=32 time=265ms TTL=44
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 265ms, Maximum = 271ms, Average = 268ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  9...28 f1 0e 22 fa 30 ......Realtek PCIe GBE Family Controller
 11...a0 d3 7a 95 56 d3 ......Microsoft Wi-Fi Direct Virtual Adapter
 12...a0 d3 7a 95 56 d2 ......Intel® Dual Band Wireless-AC 3160
 17...a0 d3 7a 95 56 d6 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0        10.32.0.1       10.32.5.27     55
        10.32.0.0    255.255.248.0         On-link        10.32.5.27    311
       10.32.5.27  255.255.255.255         On-link        10.32.5.27    311
      10.32.7.255  255.255.255.255         On-link        10.32.5.27    311
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link        10.32.5.27    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link        10.32.5.27    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 19    331 ::/0                     On-link
  1    331 ::1/128                  On-link
 19    331 2001::/32                On-link
 19    331 2001:0:9d38:6abd:38c5:1fbe:f5df:fae4/128
                                    On-link
 12    311 fe80::/64                On-link
 19    331 fe80::/64                On-link
 19    331 fe80::38c5:1fbe:f5df:fae4/128
                                    On-link
 12    311 fe80::3c12:d5e2:89f0:6fed/128
                                    On-link
  1    331 ff00::/8                 On-link
 12    311 ff00::/8                 On-link
 19    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog5 08 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog5 08 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/17/2017 07:59:28 AM) (Source: Bonjour Service) (User: )
Description: Local Hostname GeorgeLaptop.local already in use; will try GeorgeLaptop-2.local instead
 
Error: (09/17/2017 07:59:28 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister   16 GeorgeLaptop.local. AAAA FE80:0000:0000:0000:3C12:D5E2:89F0:6FED
 
Error: (09/17/2017 07:59:28 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from FE80:0000:0000:0000:3C12:D5E2:89F0:6FED:5353    4 GeorgeLaptop.local. Addr 10.32.5.27
 
Error: (09/17/2017 06:05:02 AM) (Source: Microsoft Office 16) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {C04AB053-8A34-4544-B748-3C3E1489FAD3}
 
Error: (09/17/2017 06:05:02 AM) (Source: Microsoft Office 16) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {C04AB053-8A34-4544-B748-3C3E1489FAD3}
 
Error: (09/17/2017 06:05:02 AM) (Source: Microsoft Office 16) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {C04AB053-8A34-4544-B748-3C3E1489FAD3}
 
Error: (09/17/2017 06:05:02 AM) (Source: Microsoft Office 16) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {C04AB053-8A34-4544-B748-3C3E1489FAD3}
 
Error: (09/17/2017 05:53:09 AM) (Source: Microsoft Office 16) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {59903FA6-11BF-4D54-A8B5-1FC3C4EB76AC}
 
Error: (09/17/2017 05:53:09 AM) (Source: Microsoft Office 16) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {59903FA6-11BF-4D54-A8B5-1FC3C4EB76AC}
 
Error: (09/17/2017 05:53:09 AM) (Source: Microsoft Office 16) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {59903FA6-11BF-4D54-A8B5-1FC3C4EB76AC}
 
 
System errors:
=============
Error: (09/17/2017 08:00:34 AM) (Source: Microsoft-Windows-GroupPolicy) (User: COMPUTERCENTRIC)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has successfully processed. If you do not see a success message for several hours, then contact your administrator.
 
Error: (09/17/2017 07:35:16 AM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has successfully processed. If you do not see a success message for several hours, then contact your administrator.
 
Error: (09/17/2017 06:20:02 AM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain
controller in domain COMPUTERCENTRIC due to the following: 
%%1311 = We can't sign you in with this credential because your domain isn't available. Make sure your device is connected to your organization's network and try again. If you previously signed in on this device with another credential, you can sign in with that credential.
 
 
This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists,
please contact your domain administrator.
 
 
 
ADDITIONAL INFO
 
If this computer is a domain controller for the specified domain, it
sets up the secure session to the primary domain controller emulator in the specified
domain. Otherwise, this computer sets up the secure session to any domain controller
in the specified domain.
 
Error: (09/17/2017 06:04:34 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (09/17/2017 06:04:34 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (09/17/2017 06:04:34 AM) (Source: Microsoft-Windows-GroupPolicy) (User: COMPUTERCENTRIC)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has successfully processed. If you do not see a success message for several hours, then contact your administrator.
 
Error: (09/17/2017 06:01:16 AM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has successfully processed. If you do not see a success message for several hours, then contact your administrator.
 
Error: (09/17/2017 06:00:26 AM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error: 
%%50 = The request is not supported.
 
 
Error: (09/17/2017 05:52:38 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (09/17/2017 05:52:38 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (09/17/2017 07:59:28 AM) (Source: Bonjour Service)(User: )
Description: Local Hostname GeorgeLaptop.local already in use; will try GeorgeLaptop-2.local instead
 
Error: (09/17/2017 07:59:28 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister   16 GeorgeLaptop.local. AAAA FE80:0000:0000:0000:3C12:D5E2:89F0:6FED
 
Error: (09/17/2017 07:59:28 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from FE80:0000:0000:0000:3C12:D5E2:89F0:6FED:5353    4 GeorgeLaptop.local. Addr 10.32.5.27
 
Error: (09/17/2017 06:05:02 AM) (Source: Microsoft Office 16)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {C04AB053-8A34-4544-B748-3C3E1489FAD3}
 
Error: (09/17/2017 06:05:02 AM) (Source: Microsoft Office 16)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {C04AB053-8A34-4544-B748-3C3E1489FAD3}
 
Error: (09/17/2017 06:05:02 AM) (Source: Microsoft Office 16)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {C04AB053-8A34-4544-B748-3C3E1489FAD3}
 
Error: (09/17/2017 06:05:02 AM) (Source: Microsoft Office 16)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {C04AB053-8A34-4544-B748-3C3E1489FAD3}
 
Error: (09/17/2017 05:53:09 AM) (Source: Microsoft Office 16)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {59903FA6-11BF-4D54-A8B5-1FC3C4EB76AC}
 
Error: (09/17/2017 05:53:09 AM) (Source: Microsoft Office 16)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {59903FA6-11BF-4D54-A8B5-1FC3C4EB76AC}
 
Error: (09/17/2017 05:53:09 AM) (Source: Microsoft Office 16)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {59903FA6-11BF-4D54-A8B5-1FC3C4EB76AC}
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-09-17 08:10:21.128
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-17 08:10:21.125
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-17 08:10:20.926
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-17 08:10:20.921
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-17 08:07:17.729
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-17 08:07:17.727
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-17 08:07:17.557
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-17 08:07:17.555
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-17 08:00:08.353
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-17 08:00:08.351
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.9.5.353 - Adobe Systems Incorporated)
Adobe Photoshop CC 2017 (HKLM-x32\...\PHSP_18_0_1) (Version: 18.0.1 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{F2871C89-C8A5-42EE-8D45-0F02506385A6}) (Version: 5.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{9BC93467-75D1-4AA4-BD58-D9C51D88DFAB}) (Version: 5.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{55BB2110-FB43-49B3-93F4-945A0CFB0A6C}) (Version: 10.0.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 19.0.15.2 - Synaptics Incorporated)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 60.0.3112.113 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
HelpDesk (HKLM\...\{7C27D46C-DA72-4560-8150-BE25B1DD3AA5}) (Version: 1.0.80 - Computercentric Ltd)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 21.20.16.4590 - Intel Corporation)
iTunes (HKLM\...\{554C62C7-E6BB-40F1-892B-F0AE02D3C135}) (Version: 12.5.3.17 - Apple Inc.)
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.6.6570.1 - Waves Audio Ltd.) Hidden
Microsoft Office 365 Business - en-us (HKLM\...\O365BusinessRetail - en-us) (Version: 16.0.7766.2099 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6966.0824 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (HKLM-x32\...\{2e085fd2-a3e4-4b39-8e10-6b8d35f55244}) (Version: 14.0.23918.0 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 55.0.3 (x64 en-GB) (HKLM\...\Mozilla Firefox 55.0.3 (x64 en-GB)) (Version: 55.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 55.0.3 - Mozilla)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7766.2099 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7766.2099 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7766.2099 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7668.2066 - Microsoft Corporation) Hidden
PortraitPro 15.6 Trial (HKLM-x32\...\PortraitPro15Trial_is1) (Version: 15.6 - Anthropics Technology Ltd.)
PortraitPro 15.7 (HKLM\...\PortraitPro15_is1) (Version: 15.7 - Anthropics Technology Ltd.)
QuickBooks (HKCU\...\QBWinClient) (Version: 1.3.1.10 - Intuit Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10586.31225 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7628 - Realtek Semiconductor Corp.)
Spotify (HKCU\...\Spotify) (Version: 1.0.54.1079.g3809528e - Spotify AB)
VC12X86Redist (HKLM-x32\...\{EA9886ED-21F8-4867-A049-CE6817291EE6}) (Version: 1.00.0000 - Intuit Inc.)
Vulkan Run Time Libraries 1.0.33.0 (HKLM\...\VulkanRT1.0.33.0) (Version: 1.0.33.0 - LunarG, Inc.)
Windows 10 Update and Privacy Settings (HKLM\...\{293F2009-0145-450B-B4AA-063D43FB368C}) (Version: 1.0.13.0 - Microsoft Corporation)
Windows Movie Maker 2016 (HKLM-x32\...\{3CC29C1A-B5FE-457B-8F22-32A2videowin}}_is1) (Version:  - videowinsoft.com)
X-Lite (HKCU\...\X-Lite) (Version: 4.9.8.84253 - CounterPath Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 70%
Total physical RAM: 3987.99 MB
Available physical RAM: 1170.43 MB
Total Virtual: 6547.99 MB
Available Virtual: 2058.58 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:118.69 GB) (Free:70.01 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\GEORGELAPTOP
 
Administrator            DefaultAccount           GeorgeCarter             
Guest                    
 
========================= Restore Points ==================================
 
 
**** End of log ****

Edited by StupidGirl78, 16 September 2017 - 07:16 PM.


#4 StupidGirl78

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Posted 16 September 2017 - 07:45 PM

Broni, I have just run the Malwarebytes scan and it is telling me it has discovered no threats, ?? I'm so confused, also there was no prompt to restart my computer?? You want me to send you the application logs right? Do I export them?


Edited by StupidGirl78, 16 September 2017 - 07:52 PM.


#5 Broni

Broni

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Posted 16 September 2017 - 07:54 PM

Yes.

Also, Farbar Service Scanner log is incomplete. Please redo.


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#6 StupidGirl78

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Posted 16 September 2017 - 07:56 PM

Bloody hell I've been editing my reply, I will sort that now.



#7 StupidGirl78

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Posted 16 September 2017 - 07:59 PM

Farbar Service Scanner Version: 27-01-2016
Ran by GeorgeCarter (ATTENTION: The logged in user is not administrator) on 17-09-2017 at 08:57:01
Running from "C:\Users\GeorgeCarter.COMPUTERCENTRIC\Desktop\Scans"
Microsoft Windows 10 Pro  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
 
VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.
 
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

Malwarebytes Anti-Malware
www.malwarebytes.org
 
 
Protection, 17/09/2017 08:23, SYSTEM, GEORGELAPTOP, Protection, Malware Protection, Starting, 
Protection, 17/09/2017 08:23, SYSTEM, GEORGELAPTOP, Protection, Malware Protection, Started, 
Protection, 17/09/2017 08:23, SYSTEM, GEORGELAPTOP, Protection, Malicious Website Protection, Starting, 
Protection, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Protection, Malicious Website Protection, Started, 
Update, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Manual, Remediation Database, 2016.2.12.1, 2017.9.1.1, 
Update, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Manual, Rootkit Database, 2016.2.8.1, 2017.9.13.1, 
Update, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Manual, IP Database, 2016.2.8.1, 2017.9.15.3, 
Update, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Manual, Domain Database, 2016.2.16.8, 2017.9.16.1, 
Update, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Manual, Malware Database, 2016.2.16.6, 2017.9.16.8, 
Protection, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Protection, Refresh, Starting, 
Protection, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Protection, Malicious Website Protection, Stopping, 
Protection, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Protection, Malicious Website Protection, Stopped, 
Protection, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Protection, Refresh, Success, 
Protection, 17/09/2017 08:24, SYSTEM, GEORGELAPTOP, Protection, Malicious Website Protection, Starting, 
Protection, 17/09/2017 08:25, SYSTEM, GEORGELAPTOP, Protection, Malicious Website Protection, Started, 
Update, 17/09/2017 08:30, SYSTEM, GEORGELAPTOP, Manual, program, 2.2.1.1043, 3.2.2.0, 
Scan, 17/09/2017 08:35, SYSTEM, GEORGELAPTOP, Manual, Start:17/09/2017 08:30, Duration:4 min 45 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections, 
Scan, 17/09/2017 08:42, SYSTEM, GEORGELAPTOP, Manual, Start:17/09/2017 08:40, Duration:2 min 7 sec, Hyper Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections, 
 
(end)

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 17/09/2017
Scan Time: 08:40
Logfile: 
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2017.09.16.08
Rootkit Database: v2017.09.13.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Enabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: Admin
 
Scan Type: Hyper Scan
Result: Completed
Objects Scanned: 283880
Time Elapsed: 2 min, 7 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Disabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 17/09/2017
Scan Time: 08:30
Logfile: 
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2017.09.16.08
Rootkit Database: v2017.09.13.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Enabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: Admin
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 330212
Time Elapsed: 4 min, 45 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#8 StupidGirl78

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Posted 16 September 2017 - 08:01 PM

I have not been prompted to restart my computer at any point is that ok? I'm now running that Root Kit thing.



#9 StupidGirl78

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Posted 16 September 2017 - 08:15 PM

Rkill 2.9.1 by Lawrence Abrams (Grinler)
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 09/17/2017 09:12:23 AM in x64 mode.
Windows Version: Windows 10 Pro 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 09/17/2017 09:12:43 AM
Execution time: 0 hours(s), 0 minute(s), and 20 seconds(s)

I have still not been prompted to reboot???



#10 StupidGirl78

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Posted 16 September 2017 - 08:40 PM

Hello Broni, I followed your instructions, but must have done something wrong, I have just scanned my laptop again with windows Defender and it found the same threat. :( I then scanned with Malware and it found nothing??



#11 Broni

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Posted 16 September 2017 - 10:41 PM

What file is detected by Windows Defender as a threat?

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#12 StupidGirl78

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Posted 17 September 2017 - 03:49 AM

Hello Broni, the file detected by WD is

TrojanSpy:Win32/Loyeetro.A

#13 StupidGirl78

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Posted 17 September 2017 - 04:25 AM

# AdwCleaner 7.0.2.1 - Logfile created on Sun Sep 17 09:24:25 2017

# Updated on 2017/29/08 by Malwarebytes 
# Database: 09-15-2017.1
# Running on Windows 10 Pro (X64)
# Mode: scan
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries.
 
*************************
 
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########


#14 StupidGirl78

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Posted 17 September 2017 - 04:33 AM

Hi Broni I have used the Adware cleaner. It didn't find any threats, and at no point prompted me to restart my computer,  had no option to hit clean as it found no threats?



#15 StupidGirl78

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Posted 17 September 2017 - 05:09 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Windows 10 Pro x64 
Ran by Admin (Administrator) on 17/09/2017 at 18:06:14.58
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 1 
 
Successfully deleted: C:\ProgramData\Microsoft\windows\Start Menu\check for updates.lnk (Shortcut) 
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 17/09/2017 at 18:08:47.57
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





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