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Internet keeps disconnecting itself and is acting slow/crashing


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#1 TropiconForHire

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Posted 15 September 2017 - 04:57 PM

To be honest, I'm unsure of what to do now. I have tried everything to solve this- but I'll tell you what's wrong first. I'll do my best to include every possible detail up to this point.

 

BEFORE YOU ASK - Yes, I know this is a forum for BSOD, Crashes, and Hangs. However I was redirected here by another moderator, so please don't think I have no idea what I'm doing. He gave me instructions on how to report your problem, but it was specifically for BSOD, and I'm not getting any of those. So I wont do that.

 

 

It started about the 29th of august and my internet was acting really slow (just on my pc) for some reason. It also seems to just cut off completely. It isn't just slowness. It will randomly stop working all together, and act like I'm not connected to the internet, when I see my wifi symbol is still there. I have dropbox installed, and when that little green check does away, I know my internet connection was cut off for some reason.I try: Resetting my wifi adapter, reseting the modem/router. Restarting my computer, and trouble shooting. Right now it's still having the same problem. 

 

It was a possibility that I was infected, but I know better than to open sketchy emails, or download fishy files, or go to weird sites, etc. I ran full scans with both Avast! and Malwarebytes. The people here didn't think that was enough and asked me to use Mini Tool Box and Speccy to see what was going on. They didn't see anything wrong with the reports.

 

 

Trouble shooting has given me false hope. Usually it is a mixture of these:

 

 

 

71x1rnu.png

ipkaRjA.png

 

 

 

 

 

It will reset my wifi adapter, and that will usually fix it from my computers side, but it's still really slow, and will often spaz out and disconnect again.

 

 

It wasn't until recently I checked my netgear genie. The brand of adapter I have is Netgear, so I open it to see if theres anything there that I can do. I tried updating it, and nothing happened. 

When I open it, and everything is how it should be, it looks like this:

 

 

 

i7126sB.png

 

 

 

 

When my connection is having one of its episodes, it looks like this:

 

 

 

adPWhAz.png

 

 

 

 

 

For some reason it just fails to connect. It does this all the time and it's gotten to the point where I can't play any online games anymore because the lag is either really bad, or it drops me from the game.

 

Again, this is only happening on my computer. I'm not sure how to fix it. Apparently the last moderator who tried to help thought you guys could. So, please give me your feedback, it would really be appreciated.

 

 

 



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#2 usasma

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Posted 16 September 2017 - 06:37 AM

Please follow the instructions that the moderator gave you.

The BSOD report contains a lot of information and is not just used for BSOD troubleshooting.

 

Please wait until the next episode, then recover from it and generate these 2 sets of reports (one is the BSOD report)::

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 TropiconForHire

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Posted 17 September 2017 - 07:08 PM

 

Please follow the instructions that the moderator gave you.

The BSOD report contains a lot of information and is not just used for BSOD troubleshooting.

 

Please wait until the next episode, then recover from it and generate these 2 sets of reports (one is the BSOD report)::

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

 

 

 

 

 

 

Here's report 1: https://drive.google.com/open?id=0B6QuOf1_UKyLS0MxdzIwNWl5U1U

 

 

Here's report 2: https://drive.google.com/open?id=0B6QuOf1_UKyLSkdQWnpjdnZYQ2s



#4 usasma

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Posted 18 September 2017 - 01:32 PM

No significant events in the Admin logfile that I could see.  Did see a lot of networking failures - but that's to be expected since you can't connect to the network.

 

Your UEFI/BIOS (version 0404) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Found a LogMeIn error in the WER section of the MSINFO32 report.
Please uninstall LogMeIn (and reboot) to see if that helps.

 

I've seen a lot of problems at work with Avast after significant system changes.
We've not see if this will consistently fix things, but it's worth at try - temporarily uninstall Avast and enable Windows Defender

Try this as the next series of changes is much more drastic.

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.  At work we end up at Step 5 with these sort of issues:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

 

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/


Edited by usasma, 18 September 2017 - 01:33 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 TropiconForHire

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Posted 21 September 2017 - 02:05 PM

Found a LogMeIn error in the WER section of the MSINFO32 report.

Please uninstall LogMeIn (and reboot) to see if that helps.

 

I've seen a lot of problems at work with Avast after significant system changes.
We've not see if this will consistently fix things, but it's worth at try - temporarily uninstall Avast and enable Windows Defender

Try this as the next series of changes is much more drastic.

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

 

I have tried uninstalling LogMeIn and Avast, neither of those options seemed to work, I also did a clean boot, and no luck.

 

I have checked for windows updates, and it says everything is up to date:

rwDziJJ.png

 

 

I checked the update history, and it said some updates failed to install, but those happened months before any of this started.

 

 

 

I'm not having any luck with finding updates for my "UEFI/BIOS", I just can't find anything. I think they're fine, because why would they suddenly cause problems now? It doesn't make sense, why not before?

 

However is wiping my computer the best option? To be honest, that last option with the 8 steps sounds like something I will bleep up really bad, because my luck right?

 

 

Before I do the 8 step option, is there any other info you can give me?



#6 usasma

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Posted 22 September 2017 - 06:53 AM

The lack of updates for your BIOS may be suggestive of a system that's no longer supported.
As such, if there's a problem that occurs and the manufacturer doesn't update it - then you're left out in the cold with nowhere to go (except to buy a newer system)

Unfortunately, the only sure way to tell this is to install the OS that originally came with the system and see if that stops the problem.

In most cases this isn't done until you're ready to rule out software problems by doing a clean install.

 

The point here is that, if you're interested, the installation of the old OS fits somewhere around the time you'd choose to do a clean install (see the Quote box below).

 

 

In most cases what I suggest is the most likely thing to get us started on fixing your problems - without regard to how complicated it may be.

This is because most people want to fix their computer rather than just wipe it and start over.

If that's the case with you, then proceed with my suggestions.

Just go ahead, line-by-line, until you have questions.  Then stop and ask those questions here so we can answer them.

I made the steps to (generally) go in order of how much of the computer that they wipe (from least to most)
FYI - I have added the clean install as Step 9 in future versions of that canned speech.

 

The clean boot didn't fix things - so it's most likely not something 3rd party that loads when Windows loads.  But, there are some things that continue to load - such as antivirus' and other lower level drivers.

 

The simplest approach (IMO) is a clean install of Windows.

That will help to determine if the problem is software or hardware.
In short, if it's a software problem - the clean install will fix it.
If it's a hardware problem, then the clean install most likely won't fix it.

 

Here's how I suggest doing the clean install:

 A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 TropiconForHire

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Posted 22 September 2017 - 01:57 PM

In most cases what I suggest is the most likely thing to get us started on fixing your problems - without regard to how complicated it may be.

This is because most people want to fix their computer rather than just wipe it and start over.

If that's the case with you, then proceed with my suggestions.

 

Just go ahead, line-by-line, until you have questions.  Then stop and ask those questions here so we can answer them.

I made the steps to (generally) go in order of how much of the computer that they wipe (from least to most)

 

Okay, so questions I have on 1 and 2...

 

how do I do them?

 

How do I run a Startup Repair?

I've had experience with having my computer go "back in time" is what I like to call it, but I never did it myself.



#8 usasma

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Posted 22 September 2017 - 08:09 PM

Google is your friend....

 

How to run Startup Repair:  http://www.dell.com/support/article/gy/en/gydhs1/sln151680/how-to-run-a-startup-repair-on-windows-vista--7--8--81-and-10-operating-systems-on-a-dell-pc?lang=en

Make sure to run it 3 times, rebooting in between times.

 

The back in time feature is called System Restore - it's different from Startup Repair

 

How to use System Restore:  https://www.lifewire.com/how-to-use-system-restore-in-windows-2626131


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 TropiconForHire

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Posted 23 September 2017 - 11:58 AM

Google is your friend....

 

How to run Startup Repair:  http://www.dell.com/support/article/gy/en/gydhs1/sln151680/how-to-run-a-startup-repair-on-windows-vista--7--8--81-and-10-operating-systems-on-a-dell-pc?lang=en

Make sure to run it 3 times, rebooting in between times.

 

The back in time feature is called System Restore - it's different from Startup Repair

 

How to use System Restore:  https://www.lifewire.com/how-to-use-system-restore-in-windows-2626131

 

I cannot run a Startup repair, the windows 10 section of the site you gave me lead to this: https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options 

and it's telling me that I want to choose the "reset option", this is basically step 4. It doesn't say anything about Startup Repair there. 

 

I ran step 2 and it took me back to Wednesday, before I uninstalled LogMeIn. 

 

I did step 3 and I had no problems with that

 

Step 4 (is basically what it's wanting me to do in step 1) I keep getting this error when I try to choose the "keep my files" option: 

 

Ks6vYmH.png

 

 

I don't know how to get past this



#10 usasma

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Posted 24 September 2017 - 06:58 AM

Try this link for Startup Repair:  https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Please note that, in the first screen shot, you'll click on "Troubleshoot"

And in the second screen shot, you'll click on "Advanced Options"

Then in the 3rd screen shot you'll see "Startup Repair" (it may not be in the same place on the screen, so look closely to be sure you pick the correct one)

 

Quite frankly, I don't know of any easy way to get past the problem message that you get - short of moving on through the steps in the process.

When this happens at work, we most often see that it takes a wipe of the hard drive and reinstall of Windows to fix that problem.

But try the other steps - as they give you the best chance of recovering. (don't forget to backup your stuff - as the later steps will wipe your data).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 TropiconForHire

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Posted 29 September 2017 - 05:52 PM

Try this link for Startup Repair:  https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Please note that, in the first screen shot, you'll click on "Troubleshoot"

And in the second screen shot, you'll click on "Advanced Options"

Then in the 3rd screen shot you'll see "Startup Repair" (it may not be in the same place on the screen, so look closely to be sure you pick the correct one)

 

Quite frankly, I don't know of any easy way to get past the problem message that you get - short of moving on through the steps in the process.

When this happens at work, we most often see that it takes a wipe of the hard drive and reinstall of Windows to fix that problem.

But try the other steps - as they give you the best chance of recovering. (don't forget to backup your stuff - as the later steps will wipe your data).

 

Good news! It's fixed!

 

Steps 1-4 were all I had to do, I'm guessing step 2 or 3 fixed it, since 1 and 4 didn't work. 

but I can finally play my games again without the lag! Plus, the episodes don't happen anymore.

 

It started working a week ago, but I was just so caught up in the "OH MY GOD!!" to update here.

 

I can finally die peacefully, thanks,






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