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Windows 8.1 suddenly freezes all the time


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8 replies to this topic

#1 quiescentials

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Posted 15 September 2017 - 11:56 AM

Hi. My boyfriend tried to install a downloaded version of the sims on my laptop last week (stupid, I know). It didn't work so he deleted all the files, but it seems to has left a nasty virus or something. My computer is suddenly quite slow and freezes very often doing things it never used to have any problems with (for example, when I'm using word it freezes every few words, something it never did before!)

 

He also deleted my temp. files (I think all of them), I don't know if that has anything to do with it?

 

So either I have a virus or by deleting the temp files my computer suddenly has become slow (the last option seems strange). My virusscanner and malwarebytes can't find anything. 

 

I'm becoming quite desperate because I have to work in word a lot and it takes me a long time to type something because it freezes all the time. I'm even desperate enough to reinstall the whole laptop because I'm going crazy. 



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#2 boopme

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Posted 19 September 2017 - 10:27 AM

Hello, let's view a few logs and see.

Skip the TDSSKILLER for now.

MiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP conf[iguration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
And finally I'd like us to scan your machine with ESET OnlineScan:
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 quiescentials

quiescentials
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Posted 22 September 2017 - 01:08 AM

MiniToolBox

 

MiniToolBox by Farbar  Version: 17-06-2016

Ran by Tjitske (administrator) on 21-09-2017 at 22:15:25
Running from "C:\Users\Eigenaar\Desktop"
Microsoft Windows 8.1  (X64)
Model: Aspire E1-771 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Qualcomm Atheros AR956x Wireless Network Adapter = Wi-Fi (Connected)
Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet-controller (NDIS 6.30) = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global defaultcurhoplimit=64 icmpredirects=enabled
set interface interface="LAN-verbinding* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="LAN-verbinding* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="other_1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : LT-294628
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Mixed
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter LAN-verbinding* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-02-B4-46-75-C3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter
   Physical Address. . . . . . . . . : 60-02-B4-46-75-C3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:1c01:1201:1000:19d9:f44:fea8:3def(Preferred) 
   Temporary IPv6 Address. . . . . . : 2001:1c01:1201:1000:1084:87f9:a422:9fab(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::19d9:f44:fea8:3def%5(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.178.21(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : donderdag 21 september 2017 15:41:13
   Lease Expires . . . . . . . . . . : donderdag 21 september 2017 23:11:30
   Default Gateway . . . . . . . . . : fe80::7218:8bff:fea5:c5e6%5
                                       192.168.178.1
   DHCP Server . . . . . . . . . . . : 192.168.178.1
   DHCPv6 IAID . . . . . . . . . . . : 106955444
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-72-B7-07-0C-54-A5-5B-D2-3E
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : sitecomwlr3000
   Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet-controller (NDIS 6.30)
   Physical Address. . . . . . . . . : 0C-54-A5-5B-D2-3E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{58222378-E0BE-461D-AE58-216A8098A386}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
Name:    google.com
Addresses:  2a00:1450:400e:805::200e
 172.217.17.110
 
 
Pinging google.com [2a00:1450:400e:805::200e] with 32 bytes of data:
Reply from 2a00:1450:400e:805::200e: time=13ms 
Reply from 2a00:1450:400e:805::200e: time=21ms 
 
Ping statistics for 2a00:1450:400e:805::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 21ms, Average = 17ms
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 98.138.253.109
 206.190.36.45
 98.139.180.149
 
 
Pinging yahoo.com [2001:4998:44:204::a7] with 32 bytes of data:
Reply from 2001:4998:44:204::a7: time=113ms 
Reply from 2001:4998:44:204::a7: time=117ms 
 
Ping statistics for 2001:4998:44:204::a7:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 113ms, Maximum = 117ms, Average = 115ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...12 02 b4 46 75 c3 ......Microsoft Wi-Fi Direct Virtual Adapter
  5...60 02 b4 46 75 c3 ......Qualcomm Atheros AR956x Wireless Network Adapter
  3...0c 54 a5 5b d2 3e ......Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet-controller (NDIS 6.30)
  1...........................Software Loopback Interface 1
  9...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.178.1   192.168.178.21     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.178.0    255.255.255.0         On-link    192.168.178.21    281
   192.168.178.21  255.255.255.255         On-link    192.168.178.21    281
  192.168.178.255  255.255.255.255         On-link    192.168.178.21    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.178.21    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.178.21    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  5    281 ::/0                     fe80::7218:8bff:fea5:c5e6
  1    306 ::1/128                  On-link
  5    281 2001:1c01:1201:1000::/56 fe80::7218:8bff:fea5:c5e6
  5    281 2001:1c01:1201:1000::/64 On-link
  5    281 2001:1c01:1201:1000:1084:87f9:a422:9fab/128
                                    On-link
  5    281 2001:1c01:1201:1000:19d9:f44:fea8:3def/128
                                    On-link
  5    281 fe80::/64                On-link
  5    281 fe80::19d9:f44:fea8:3def/128
                                    On-link
  1    306 ff00::/8                 On-link
  5    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/21/2017 09:16:31 PM) (Source: Application Error) (User: )
Description: Naam van toepassing met fout: wpxsvc.exe, versie: 1.0.0.0, tijdstempel: 0x00000000
Naam van module met fout: ntdll.dll, versie: 6.3.9600.18790, tijdstempel: 0x598d1b42
Uitzonderingscode: 0xc00000fd
Foutmarge: 0x00028292
Id van proces met fout: 0xda3c
Starttijd van toepassing met fout: 0xwpxsvc.exe0
Pad naar toepassing met fout: wpxsvc.exe1
Pad naar module met fout: wpxsvc.exe2
Rapport-id: wpxsvc.exe3
Volledige pakketnaam met fout: wpxsvc.exe4
Relatieve toepassings-id van pakket met fout: wpxsvc.exe5
 
Error: (09/21/2017 07:46:15 PM) (Source: Application Error) (User: )
Description: Naam van toepassing met fout: wpxsvc.exe, versie: 1.0.0.0, tijdstempel: 0x00000000
Naam van module met fout: ntdll.dll, versie: 6.3.9600.18790, tijdstempel: 0x598d1b42
Uitzonderingscode: 0xc00000fd
Foutmarge: 0x00028292
Id van proces met fout: 0xbe4c
Starttijd van toepassing met fout: 0xwpxsvc.exe0
Pad naar toepassing met fout: wpxsvc.exe1
Pad naar module met fout: wpxsvc.exe2
Rapport-id: wpxsvc.exe3
Volledige pakketnaam met fout: wpxsvc.exe4
Relatieve toepassings-id van pakket met fout: wpxsvc.exe5
 
Error: (09/21/2017 07:37:34 PM) (Source: Application Hang) (User: )
Description: Het programma chrome.exe, versie 60.0.3112.113 reageert niet meer op Windows en is afgesloten. Als u wilt zien of er meer informatie over het probleem beschikbaar is, raadpleegt u de probleemgeschiedenis in het onderdeel Onderhoudscentrum in het Configuratiescherm.
 
Proces-id: e544
 
Starttijd: 01d331da6542d9e6
 
Eindtijd: 45053
 
Toepassingspad: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 
Rapport-id: 6f1f306a-9ef3-11e7-8314-0c54a55bd23e
 
Volledige pakketnaam met fout: 
 
Relatieve toepassings-id van pakket met fout:
 
 
System errors:
=============
Error: (09/21/2017 09:16:32 PM) (Source: Service Control Manager) (User: )
Description: De Cron Service-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 10000 milliseconden worden uitgevoerd: Service opnieuw starten.
 
Error: (09/21/2017 07:46:15 PM) (Source: Service Control Manager) (User: )
Description: De Cron Service-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 10000 milliseconden worden uitgevoerd: Service opnieuw starten.
 
Error: (09/21/2017 06:13:24 PM) (Source: Service Control Manager) (User: )
Description: De Cron Service-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 10000 milliseconden worden uitgevoerd: Service opnieuw starten.
 
Error: (09/21/2017 04:39:04 PM) (Source: Service Control Manager) (User: )
Description: De Cron Service-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 10000 milliseconden worden uitgevoerd: Service opnieuw starten.
 
Error: (09/21/2017 01:00:50 PM) (Source: Service Control Manager) (User: )
Description: De Cron Service-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 10000 milliseconden worden uitgevoerd: Service opnieuw starten.
 
Error: (09/21/2017 11:29:40 AM) (Source: Service Control Manager) (User: )
Description: De Cron Service-service is onverwacht gestopt. Dit is 1 keer gebeurd. De volgende herstelbewerking zal over 10000 milliseconden worden uitgevoerd: Service opnieuw starten.
 
Error: (09/21/2017 08:41:56 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installatiefout: de volgende update kan niet worden geïnstalleerd, foutcode 0x80070664: Update voor Microsoft OneNote 2013 (KB3172477) 64-bits editie.
 
Error: (09/21/2017 08:41:56 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installatiefout: de volgende update kan niet worden geïnstalleerd, foutcode 0x80070664: Update voor Microsoft Word 2013 (KB4011105) 64-bits editie.
 
Error: (09/21/2017 08:41:44 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installatiefout: de volgende update kan niet worden geïnstalleerd, foutcode 0x80070664: Update voor Microsoft Office 2013 (KB3172545) 64-bits editie.
 
Error: (09/21/2017 08:41:44 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installatiefout: de volgende update kan niet worden geïnstalleerd, foutcode 0x80070664: Beveiligingsupdate voor Microsoft OneNote 2013 (KB3115256) 64-bits editie.
 
 
Microsoft Office Sessions:
=========================
Error: (09/21/2017 09:16:31 PM) (Source: Application Error)(User: )
Description: wpxsvc.exe1.0.0.000000000ntdll.dll6.3.9600.18790598d1b42c00000fd00028292da3c01d333018bc071d0C:\Windows\Prey\wpxsvc.exeC:\Windows\SYSTEM32\ntdll.dll5fbc6f34-9f01-11e7-8314-0c54a55bd23e
 
Error: (09/21/2017 07:46:15 PM) (Source: Application Error)(User: )
Description: wpxsvc.exe1.0.0.000000000ntdll.dll6.3.9600.18790598d1b42c00000fd00028292be4c01d332f4933fcce6C:\Windows\Prey\wpxsvc.exeC:\Windows\SYSTEM32\ntdll.dllc338a63b-9ef4-11e7-8314-0c54a55bd23e
 
Error: (09/21/2017 07:37:34 PM) (Source: Application Hang)(User: )
Description: chrome.exe60.0.3112.113e54401d331da6542d9e645053C:\Program Files (x86)\Google\Chrome\Application\chrome.exe6f1f306a-9ef3-11e7-8314-0c54a55bd23e
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-08-30 16:12:10.158
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-08-30 16:12:09.590
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-08-30 16:12:08.885
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-08-30 16:12:08.349
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-08-30 16:12:06.481
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-08-30 16:12:05.464
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-08-30 16:12:00.568
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-08-30 16:11:59.700
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-08-24 20:01:13.813
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-08-24 20:01:13.267
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Emsisoft Anti-Malware\a2hooks64.dll that did not meet the Store signing level requirements.
 
 
=========================== Installed Programs ============================
 
AcrobatPro-XI-64-bit (HKLM\...\{E5CD9874-3C4F-4A50-8C17-3F33A3709AE6}) (Version: 1.0.0 - Adobe Systems Incorporated) Hidden
Adobe Acrobat Reader DC - Nederlands (HKLM-x32\...\{AC76BA86-7AD7-1043-7B44-AC0F074E4100}) (Version: 17.012.20098 - Adobe Systems Incorporated)
Adobe Acrobat XI Pro (HKLM-x32\...\{23D3F585-AE29-4670-8E3E-64A0EFB29240}) (Version: 11.0 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 27.0.0.124 - Adobe Systems Incorporated)
Adobe Bridge CC (64 Bit) (HKLM-x32\...\{359F8007-6486-429C-A8C5-D67F6897C88C}) (Version: 6.1.1 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 4.2.0.211 - Adobe Systems Incorporated)
Adobe Edge Animate CC 2015 (HKLM-x32\...\{92AC6B8F-F962-11E4-867D-81149C0292DF}) (Version: 6.0 - Adobe Systems Incorporated)
Adobe ExtendScript Toolkit CC (HKLM-x32\...\{6297487E-3778-4F72-B458-55690418DB98}) (Version: 4.0.0.0 - Adobe Systems Incorporated)
Adobe Extension Manager CC (HKLM-x32\...\{244FD30F-63F1-49B9-9D98-1150FF4FFCB1}) (Version: 7.3.2 - Adobe Systems Incorporated)
Adobe Fireworks CS6 (HKLM-x32\...\{CA7C485C-7A89-11E1-B2C8-CD54B377BC52}) (Version: 12.0.1 - Adobe Systems Incorporated)
Adobe Flash Player 27 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 27.0.0.130 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Illustrator CC 2015 (HKLM-x32\...\{5680D629-B263-49CC-821E-3CEBD4507B51}) (Version: 19.1.0 - Adobe Systems Incorporated)
Adobe InCopy CC 2015 (HKLM-x32\...\{9EF1DB49-6D32-1014-93B7-EB62FA572532}) (Version: 11.0.1.105 - Adobe Systems Incorporated)
Adobe InDesign CC 2015 (HKLM-x32\...\{DBFD0312-6E55-1014-8952-E78D43BC0147}) (Version: 11.0 - Adobe Systems Incorporated)
Adobe Media Encoder CC 2015 (HKLM-x32\...\{0FAC7130-BEC5-47A5-8813-1D339B8326ED}) (Version: 9.0.2 - Adobe Systems Incorporated)
Adobe Photoshop CC 2015 (HKLM-x32\...\{793C2BF7-A4FE-4608-91C9-9282C5801C21}) (Version: 16.0.1 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.9.199 - Adobe Systems, Inc.)
AdobeCC-2015-64-bit (HKLM\...\{CA1330A6-9DE7-4DC6-83F2-6CC898E9BBD7}) (Version: 1.0.0 - Adobe Systems Incorporated) Hidden
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.6.2310 - AVAST Software)
CCleaner (HKLM\...\CCleaner) (Version: 5.34 - Piriform)
Classic Shell (HKLM\...\{840C85B7-D3D6-4143-9AF9-DAE80FD54CFC}) (Version: 4.1.0 - IvoSoft)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 60.0.3112.113 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
HD Tune 2.55 (HKLM-x32\...\HD Tune_is1) (Version:  - EFD Software)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.4276 - Intel Corporation)
Java 8 Update 144 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)
Java 8 Update 144 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)
Java 8 Update 66 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Java 8 Update 66 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Office Proofing Tools 2013 - Nederlands (HKLM\...\{90150000-001F-0413-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{2af972c7-13b0-4978-92a8-fee26a4fb4e9}) (Version: 12.0.21005.1 - Корпорация Майкрософт)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (HKLM-x32\...\{2e085fd2-a3e4-4b39-8e10-6b8d35f55244}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 55.0.3 (x86 nl) (HKLM-x32\...\Mozilla Firefox 55.0.3 (x86 nl)) (Version: 55.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 52.3.0 - Mozilla)
Mozilla Thunderbird 52.3.0 (x86 nl) (HKLM-x32\...\Mozilla Thunderbird 52.3.0 (x86 nl)) (Version: 52.3.0 - Mozilla)
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
PDFCreator (HKLM-x32\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 1.7.3 - pdfforge)
Prey Anti-Theft (HKLM-x32\...\{AC65C5A1-AEA9-474C-B544-520D8D4FDCFD}) (Version: 1.3.9 - Prey, Inc.) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.312 - Qualcomm Atheros Communications)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 12.21 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9600.28145 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7027 - Realtek Semiconductor Corp.)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D82063A8-7C8C-4C3B-A9BB-95138CA55D26}) (Version:  - Microsoft)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0015-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0019-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0409-1000-0000000FF1CE}_Office15.PROPLUS_{835E4BED-E265-4103-AE14-0B4C70CF3FE8}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}_Office15.PROPLUS_{1F7000D3-A917-4AD2-BA55-59E6FDAF062A}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0C0A-1000-0000000FF1CE}_Office15.PROPLUS_{4BF13B26-3A95-4E42-900A-DEB16FDA75A0}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-002C-0409-1000-0000000FF1CE}_Office15.PROPLUS_{C5D14A1B-6E3E-491A-96C6-ABDEEEC4E97D}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0044-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0090-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00A1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00BA-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{1931508C-C004-4983-81E3-70BE6252904B}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{E4F470B2-3601-4E1C-B291-D6B580F53136}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E2-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0115-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0117-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Spotify (HKCU\...\Spotify) (Version: 1.0.59.395.ge6ca9946 - Spotify AB)
StickyPad (HKLM-x32\...\{08CE81A5-3D9D-4F9A-AEB2-07DB44ADCC2A}) (Version: 2.3.54 - Green Eclipse)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Taalpakket voor Microsoft Visual Studio 2010 Tools for Office Runtime (x64) - NLD (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - NLD) (Version: 10.0.50903 - Microsoft Corporation)
The Sims 3 Complete Collection version 1.67.2 (HKLM-x32\...\The Sims 3 Complete Collection_is1) (Version: 1.67.2 - Mr DJ)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
WhatsApp (HKCU\...\WhatsApp) (Version: 0.2.4240 - WhatsApp)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 79%
Total physical RAM: 3978.35 MB
Available physical RAM: 801 MB
Total Virtual: 8842.35 MB
Available Virtual: 3964.45 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.54 GB) (Free:78.3 GB) NTFS
 
========================= Users: ========================================
 
Gebruikersaccounts voor \\LT-294628
 
Administrator            Gast                     Tjitske                  
De opdracht is voltooid.
 
 
**** End of log ****
 
ADWCLEANER
 
# AdwCleaner 7.0.2.1 - Logfile created on Thu Sep 21 20:33:56 2017
# Updated on 2017/29/08 by Malwarebytes 
# Database: 09-20-2017.1
# Running on Windows 8.1 (X64)
# Mode: scan
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries.
 
*************************
 
C:/AdwCleaner/AdwCleaner[C0].txt - [4929 B] - [2017/9/12 12:48:32]
C:/AdwCleaner/AdwCleaner[C1].txt - [1480 B] - [2017/9/13 11:41:47]
C:/AdwCleaner/AdwCleaner[S0].txt - [1875 B] - [2014/9/15 12:26:17]
C:/AdwCleaner/AdwCleaner[S1].txt - [1578 B] - [2014/9/18 13:2:35]
C:/AdwCleaner/AdwCleaner[S2].txt - [1446 B] - [2014/9/18 15:6:59]
C:/AdwCleaner/AdwCleaner[S3].txt - [5083 B] - [2017/9/12 12:47:29]
C:/AdwCleaner/AdwCleaner[S4].txt - [1310 B] - [2017/9/13 11:41:23]
C:/AdwCleaner/AdwCleaner[S5].txt - [1415 B] - [2017/9/13 12:42:26]
C:/AdwCleaner/AdwCleaner[S6].txt - [1483 B] - [2017/9/14 9:19:29]
C:/AdwCleaner/AdwCleaner[S7].txt - [1550 B] - [2017/9/15 18:34:59]
C:/AdwCleaner/AdwCleaner[S8].txt - [1618 B] - [2017/9/16 12:16:26]
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S9].txt ##########
 
JUNKWARE REMOVE TOOL
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Windows 8.1 x64 
Ran by Tjitske (Administrator) on do 21-09-2017 at 22:39:30,69
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 5 
 
Successfully deleted: C:\Users\Eigenaar\AppData\Local\Google\Chrome\User Data\Default\Extensions\gkojfkhlekighikafcpjkiklfbnlmeio (Folder) 
Successfully deleted: C:\Users\Eigenaar\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\gkojfkhlekighikafcpjkiklfbnlmeio (Folder) 
Successfully deleted: C:\Users\Eigenaar\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_gkojfkhlekighikafcpjkiklfbnlmeio_0.localstorage (File) 
Successfully deleted: C:\Windows\system32\Tasks\ParetoLogic Update Version3_triggeronce (Task)
Successfully deleted: C:\Windows\SysWOW64\REN434D.tmp (File) 
 
 
 
Registry: 3 
 
Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_E906F75BB452BCF2818C69147DD66E6F (Registry Value) 
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on do 21-09-2017 at 22:42:10,96
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
ESET VIRUSSCANNER
 
C:\Users\Eigenaar\AppData\Roaming\uTorrent\updates\3.4.2_34944.exe a variant of Win32/OpenCandy.A potentially unsafe application
C:\Users\Eigenaar\Desktop\ccsetup534.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Eigenaar\Downloads\Microsoft Office Professional Plus 2013\Microsoft Toolkit.exe a variant of MSIL/HackKMS.G potentially unsafe application
C:\Windows\System32\KMSServer.exe Win32/HackKMS.N potentially unsafe application
Autostart locations Win32/Bundled.Toolbar.Google.D potentially unsafe application


#4 boopme

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Posted 28 September 2017 - 10:43 AM

Sorry, I did not get email notification.

Are you still freezing up?


If so do this next.
Tweaking.com - Windows Repair All-In-One (Portable)

- Download Windows Repair All-In-One (Portable Version) from here.

- Extract tweaking.com_windows_repair_aio.zip to your Desktop.

- Disable all your antivirus and antimalware software - see how to do that here.
- Right click on QfBzvq1.png and select Run as Administrator (XP users just double click) to start Windows Repair All-In-One.
(Windows Vista/7/8 users: Accept UAC warning if it is enabled.)

- A window will appear. Click Step 2.
2f8o60N.png

- Click the Open Pre-Scan button, then click Start Scan. Wait for Windows Repair to finish scanning.

- Depending on which error Windows Repair found, click Repair Reparse Point or Repair Environment Variable accordingly. When the button changes to "Done!", click the close button to return to Windows Repair.

- Go to Step 3, then click Check in the See If Check Disk Is Needed.

- If Windows Repair stated that errors are found, click Open Check Disk At Next Boot. Choose (/R) Fixes errors on the disk also locate bad sectors and recovers readable information, then click Add To Next Boot. Reboot the computer to let Windows check the disk.
Ymy7crZ.png

- Go to Step 4, then click Do It.
zDtdN75.png

- Go to Step 5. Under System Restore click Create.
f7lEe1N.png

- Go to Repairs and click Open Repairs. Leave all checkmarks as they are, then click Start Repairs.
PGv2vtD.png

- By default Windows Repair All-In-One will create a "Logs" folder in its folder on the Desktop. Please post the contents of the log in your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 quiescentials

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Posted 28 September 2017 - 02:43 PM

Hi, thanks for helping! It created loads of logs, but I'm guessing you need this one? It's the Windows Repair Log. This was my second try, because on the first try I got a Blue Screen of Death mentioning a kernel data inpage error (second time today I got this BSOD).

 

Tweaking.com - Windows Repair 2018 (v4.0.6)
--------------------------------------------------------------------------------
 
System Variables
--------------------------------------------------------------------------------
OS: Windows 8.1
OS Architecture: 64-bit
OS Version: 6.3.9600.18810
OS Service Pack: 
Computer Name: LT-294628
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Eigenaar
Current Profile SID: S-1-5-21-857772458-488675974-1936586719-1001
Current Profile Classes: S-1-5-21-857772458-488675974-1936586719-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Eigenaar\AppData\Local
--------------------------------------------------------------------------------
 
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:06:20
 
Process Count: 66
Commit Total: 1,48 GB
Commit Limit: 8,64 GB
Commit Peak: 1,60 GB
Handle Count: 22401
Kernel Total: 575,40 MB
Kernel Paged: 483,34 MB
Kernel Non Paged: 92,05 MB
System Cache: 2,01 GB
Thread Count: 783
--------------------------------------------------------------------------------
 
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3,89 GB
Memory Used: 1,60 GB(41,1312%)
Memory Avail.: 2,29 GB
--------------------------------------------------------------------------------
 
Cleaning Memory Before Starting Repairs...
 
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3,89 GB
Memory Used: 1,17 GB(30,0356%)
Memory Avail.: 2,72 GB
--------------------------------------------------------------------------------
 
Starting Repairs...
   Started at (28-9-2017 20:57:35)
 
Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 0
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (28-9-2017 20:57:36)
 
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\hku.7z
Done,  0,3 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\hklm.7z
Done,  3,0 seconds.
 
   Running Repair Under System Account
   Done (28-9-2017 20:58:21)
 
02 - Reset File Permissions
   Restore Windows 7/8/10 Default File Permissions
   Start (28-9-2017 20:58:21)
 
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\default.7z
Done,  0,14 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\profile.7z
Done,  0,17 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\program_files.7z
Done,  0,33 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\program_files_x86.7z
Done,  0,13 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\programdata.7z
Done,  0,16 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\windows.7z
Done,  2,24 seconds.
 
   Running Repair Under System Account
   Done (28-9-2017 21:04:34)
 
03 - Reset Service Permissions
   Start (28-9-2017 21:04:34)
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:04:49)
 
04 - Register System Files
   Start (28-9-2017 21:04:49)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:05:33)
 
05 - Repair WMI
   Start (28-9-2017 21:05:33)
 
   Starting Security Center So We Can Export The Security Info.
 
   Exporting Antivirus Info...
   Avast Antivirus Exported.
   Windows Defender Exported.
 
   Exporting AntiSpyware Info...
   Windows Defender Exported.
   Avast Antivirus Exported.
 
   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.
 
   Running Repair Under Current User Account
   Done (28-9-2017 21:07:29)
 
06 - Repair Windows Firewall
   Start (28-9-2017 21:07:29)
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\services.7z
Done,  0,17 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:08:06)
 
07 - Repair Internet Explorer
   Start (28-9-2017 21:08:06)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:08:30)
 
08 - Repair MDAC/MS Jet
   Start (28-9-2017 21:08:30)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:08:39)
 
09 - Repair Hosts File
   Start (28-9-2017 21:08:39)
   Running Repair Under System Account
   Done (28-9-2017 21:08:40)
 
10 - Remove Policies Set By Infections
   Start (28-9-2017 21:08:40)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:08:44)
 
11 - Repair Start Menu Icons Removed By Infections
   Start (28-9-2017 21:08:44)
   Running Repair Under System Account
   Done (28-9-2017 21:08:45)
 
12 - Repair Icons
   Start (28-9-2017 21:08:45)
   Running Repair Under Current User Account
   Done (28-9-2017 21:08:51)
 
13 - Repair Network
   Start (28-9-2017 21:08:51)
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\services.7z
Done,  0,19 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:09:06)
 
14 - Remove Temp Files
   Start (28-9-2017 21:09:06)
   Running Repair Under System Account
   Done (28-9-2017 21:09:07)
 
15 - Repair Proxy Settings
   Start (28-9-2017 21:09:07)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:09:09)
 
16 - Repair Windows Updates
   Start (28-9-2017 21:09:09)
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\services.7z
Done,  0,17 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (28-9-2017 21:09:36)
 
17 - Repair CD/DVD Missing/Not Working
   Start (28-9-2017 21:09:36)
   iTunes or GEARAspiWDM.sys not found, not applying UpperFilters iTunes Reg Key
   Done (28-9-2017 21:09:36)
 
18 - Repair Volume Shadow Copy Service
   Start (28-9-2017 21:09:36)
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\services.7z
Done,  0,17 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:17)
 
19 - Repair Windows Sidebar/Gadgets
   Start (28-9-2017 21:10:17)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:19)
 
20 - Repair MSI (Windows Installer)
   Start (28-9-2017 21:10:19)
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\services.7z
Done,  0,17 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:31)
 
21 - Repair Windows Snipping Tool
   Start (28-9-2017 21:10:31)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:34)
 
22.01 - Repair bat Association
   Start (28-9-2017 21:10:34)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:36)
 
22.02 - Repair cmd Association
   Start (28-9-2017 21:10:36)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:38)
 
22.03 - Repair com Association
   Start (28-9-2017 21:10:38)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:40)
 
22.04 - Repair Directory Association
   Start (28-9-2017 21:10:40)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:42)
 
22.05 - Repair Drive Association
   Start (28-9-2017 21:10:42)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:44)
 
22.06 - Repair exe Association
   Start (28-9-2017 21:10:44)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:46)
 
22.07 - Repair Folder Association
   Start (28-9-2017 21:10:46)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:49)
 
22.08 - Repair inf Association
   Start (28-9-2017 21:10:49)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:51)
 
22.09 - Repair lnk (Shortcuts) Association
   Start (28-9-2017 21:10:51)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:53)
 
22.10 - Repair msc Association
   Start (28-9-2017 21:10:53)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:55)
 
22.11 - Repair reg Association
   Start (28-9-2017 21:10:55)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:57)
 
22.12 - Repair scr Association
   Start (28-9-2017 21:10:57)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:10:59)
 
23 - Repair Windows Safe Mode
   Start (28-9-2017 21:10:59)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:11:02)
 
24 - Repair Print Spooler
   Start (28-9-2017 21:11:02)
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\services.7z
Done,  0,17 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:11:18)
 
25 - Restore Important Windows Services
   Start (28-9-2017 21:11:18)
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\services.7z
Done,  0,17 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:11:27)
 
26 - Set Windows Services To Default Startup
   Start (28-9-2017 21:11:27)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:11:33)
 
27.01 - Repair Windows 8/10 App Store
   Start (28-9-2017 21:11:33)
 
Decompressing & Updating Windows Permission File C:\Users\Eigenaar\Desktop\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\8.1\hku.7z
Done,  0,27 seconds.
 
   Running Repair Under Current User Account
   Done (28-9-2017 21:11:37)
 
28 - Repair Windows 8/10 Component Store
   Start (28-9-2017 21:11:37)
   Running Repair Under Current User Account
   Done (28-9-2017 21:23:19)
 
29 - Restore Windows 8/10 COM+ Unmarshalers
   Start (28-9-2017 21:23:19)
   Running Repair Under System Account
[X] -----Job Complete-----         Items Done: 1      
   Done (28-9-2017 21:23:22)
 
30 - Repair Windows 'New' Submenu
   Start (28-9-2017 21:23:22)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:23:24)
 
31 - Restore UAC (User Account Control) Settings
   Start (28-9-2017 21:23:24)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-9-2017 21:23:26)
 
32 - Repair Performance Counters
   Start (28-9-2017 21:23:26)
   Running Repair Under Current User Account
   Done (28-9-2017 21:23:29)
 
Cleaning up empty logs...
 
All Selected Repairs Done.
   Done at (28-9-2017 21:23:29)
   Total Repair Time: 00:25:56
 
 
...YOU MUST RESTART YOUR SYSTEM...


#6 quiescentials

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Posted 02 October 2017 - 08:00 AM

Update: I'm still experiencing my computer freezing up. For example, I will type in word and it will freeze for about 5 seconds and then show me what I typed. Same goes for using Chrome, it sometimes freezes up for a few seconds when I switch tabs or type something. I also experienced a BSOD again with a Kernel Data Inpage error. Moreover, I can't restore my computer to a previous point or go back to the factory settings because there are 'files missing', leading me to believe my Windows is corrupt or perhaps a drive is failing? 

 

If I keep taskmanager open I can see that whenever my computer freezes, the percentage under 'disk' shoots up to 100%, even though none of the programs take up more than 0.1 mb. When it unfreezes it goes down to 2-4% again. Then after a while it climbs up to 100% again and it comes down again. Is this strange behaviour or normal? None of the programs change. 


Edited by quiescentials, 02 October 2017 - 09:47 AM.


#7 boopme

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Posted 02 October 2017 - 10:35 AM

Arrghh, we need a deeper look and some stronger tools.. Do steps 6 and 7...

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 quiescentials

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Posted 02 October 2017 - 01:13 PM

Thanks for helping! I've posted the new topic here: https://www.bleepingcomputer.com/forums/t/659097/files-missing-in-windows-81-computer-freezes-bsod-kernel-data-inpage-error/



#9 boopme

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Posted 02 October 2017 - 01:37 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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