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Bitdefender and windows defender are both turned off


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#1 bagus101

bagus101

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  • Local time:11:47 PM

Posted 14 September 2017 - 02:47 PM

hello, i recently tried to install bitdefender TS 2017 and found it is not much to be desired, then i turned back to bitdefender TS 2015. however bitdefender service (vsserv.exe) is not responding and there is a notification that states bitdefender and windows defender are both turned off. i have tried to restart my pc for several times with no luck. 

here is the log from minitoolbox

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by ASUS (administrator) on 15-09-2017 at 02:45:35
Running from "C:\Users\ASUS\Downloads\Programs"
Microsoft Windows 10 Pro  (X64)
Model: All Series Manufacturer: ASUS
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/15/2017 02:38:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: vsserv.exe, version: 19.6.0.318, time stamp: 0x56ab30ca
Faulting module name: MSVCR100.dll, version: 10.0.40219.455, time stamp: 0x5253cced
Exception code: 0xc0000417
Fault offset: 0x0000000000070500
Faulting process id: 0x22b4
Faulting application start time: 0xvsserv.exe0
Faulting application path: vsserv.exe1
Faulting module path: vsserv.exe2
Report Id: vsserv.exe3
Faulting package full name: vsserv.exe4
Faulting package-relative application ID: vsserv.exe5
 
Error: (09/15/2017 02:32:57 AM) (Source: Application Error) (User: )
Description: Faulting application name: vsserv.exe, version: 19.6.0.318, time stamp: 0x56ab30ca
Faulting module name: MSVCR100.dll, version: 10.0.40219.455, time stamp: 0x5253cced
Exception code: 0xc0000417
Fault offset: 0x0000000000070500
Faulting process id: 0x1eb0
Faulting application start time: 0xvsserv.exe0
Faulting application path: vsserv.exe1
Faulting module path: vsserv.exe2
Report Id: vsserv.exe3
Faulting package full name: vsserv.exe4
Faulting package-relative application ID: vsserv.exe5
 
Error: (09/15/2017 02:28:05 AM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (09/15/2017 02:28:05 AM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (09/15/2017 02:28:00 AM) (Source: Application Error) (User: )
Description: Faulting application name: vsserv.exe, version: 19.6.0.318, time stamp: 0x56ab30ca
Faulting module name: MSVCR100.dll, version: 10.0.40219.455, time stamp: 0x5253cced
Exception code: 0xc0000417
Fault offset: 0x0000000000070500
Faulting process id: 0x694
Faulting application start time: 0xvsserv.exe0
Faulting application path: vsserv.exe1
Faulting module path: vsserv.exe2
Report Id: vsserv.exe3
Faulting package full name: vsserv.exe4
Faulting package-relative application ID: vsserv.exe5
 
Error: (09/15/2017 02:23:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: vsserv.exe, version: 19.6.0.318, time stamp: 0x56ab30ca
Faulting module name: MSVCR100.dll, version: 10.0.40219.455, time stamp: 0x5253cced
Exception code: 0xc0000417
Fault offset: 0x0000000000070500
Faulting process id: 0x3560
Faulting application start time: 0xvsserv.exe0
Faulting application path: vsserv.exe1
Faulting module path: vsserv.exe2
Report Id: vsserv.exe3
Faulting package full name: vsserv.exe4
Faulting package-relative application ID: vsserv.exe5
 
Error: (09/15/2017 02:18:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: vsserv.exe, version: 19.6.0.318, time stamp: 0x56ab30ca
Faulting module name: MSVCR100.dll, version: 10.0.40219.455, time stamp: 0x5253cced
Exception code: 0xc0000417
Fault offset: 0x0000000000070500
Faulting process id: 0x24e0
Faulting application start time: 0xvsserv.exe0
Faulting application path: vsserv.exe1
Faulting module path: vsserv.exe2
Report Id: vsserv.exe3
Faulting package full name: vsserv.exe4
Faulting package-relative application ID: vsserv.exe5
 
Error: (09/15/2017 02:13:26 AM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (09/15/2017 02:13:26 AM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (09/15/2017 02:13:06 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (09/15/2017 02:38:12 AM) (Source: Service Control Manager) (User: )
Description: The Bitdefender Virus Shield service terminated unexpectedly.  It has done this 3 time(s).
 
Error: (09/15/2017 02:32:58 AM) (Source: Service Control Manager) (User: )
Description: The Bitdefender Virus Shield service terminated unexpectedly.  It has done this 2 time(s).
 
Error: (09/15/2017 02:28:00 AM) (Source: Service Control Manager) (User: )
Description: The Bitdefender Virus Shield service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/15/2017 02:27:54 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated with the following error: 
%%1008 = An attempt was made to reference a token that does not exist.
 
 
Error: (09/15/2017 02:27:53 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroupListener service terminated with the following service-specific error: 
%%2147944153 = There are no more endpoints available from the endpoint mapper.
 
 
Error: (09/15/2017 02:27:53 AM) (Source: Service Control Manager) (User: )
Description: The HvHost service terminated with the following error: 
%%31 = A device attached to the system is not functioning.
 
 
Error: (09/15/2017 02:26:53 AM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error: 
%%50 = The request is not supported.
 
 
Error: (09/15/2017 02:23:13 AM) (Source: Service Control Manager) (User: )
Description: The Bitdefender Virus Shield service terminated unexpectedly.  It has done this 3 time(s).
 
Error: (09/15/2017 02:18:09 AM) (Source: Service Control Manager) (User: )
Description: The Bitdefender Virus Shield service terminated unexpectedly.  It has done this 2 time(s).
 
Error: (09/15/2017 02:12:57 AM) (Source: Service Control Manager) (User: )
Description: The Bitdefender Virus Shield service terminated unexpectedly.  It has done this 1 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (09/15/2017 02:38:12 AM) (Source: Application Error)(User: )
Description: vsserv.exe19.6.0.31856ab30caMSVCR100.dll10.0.40219.4555253ccedc0000417000000000007050022b401d32d90fe5a81edC:\Program Files\Bitdefender\Bitdefender 2015\vsserv.exeC:\Windows\SYSTEM32\MSVCR100.dll00045631-9d3f-405d-8f82-8652f39d1f76
 
Error: (09/15/2017 02:32:57 AM) (Source: Application Error)(User: )
Description: vsserv.exe19.6.0.31856ab30caMSVCR100.dll10.0.40219.4555253ccedc000041700000000000705001eb001d32d90429cce17C:\Program Files\Bitdefender\Bitdefender 2015\vsserv.exeC:\Windows\SYSTEM32\MSVCR100.dll67b07237-7154-4161-a0a2-61074eaf06e1
 
Error: (09/15/2017 02:28:05 AM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004F074RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (09/15/2017 02:28:05 AM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004F074RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (09/15/2017 02:28:00 AM) (Source: Application Error)(User: )
Description: vsserv.exe19.6.0.31856ab30caMSVCR100.dll10.0.40219.4555253ccedc0000417000000000007050069401d32d8f6ba7972cC:\Program Files\Bitdefender\Bitdefender 2015\vsserv.exeC:\Windows\SYSTEM32\MSVCR100.dll1428d6be-856c-4001-98e6-9739ac1609b9
 
Error: (09/15/2017 02:23:12 AM) (Source: Application Error)(User: )
Description: vsserv.exe19.6.0.31856ab30caMSVCR100.dll10.0.40219.4555253ccedc00004170000000000070500356001d32d8ee632ddc5C:\Program Files\Bitdefender\Bitdefender 2015\vsserv.exeC:\Windows\SYSTEM32\MSVCR100.dll6c8931c4-ff4e-47f2-8cae-ef01ece6ad25
 
Error: (09/15/2017 02:18:08 AM) (Source: Application Error)(User: )
Description: vsserv.exe19.6.0.31856ab30caMSVCR100.dll10.0.40219.4555253ccedc0000417000000000007050024e001d32d8e2b0336bfC:\Program Files\Bitdefender\Bitdefender 2015\vsserv.exeC:\Windows\SYSTEM32\MSVCR100.dll1d625fb8-13ce-48aa-ab43-78890fcbaa96
 
Error: (09/15/2017 02:13:26 AM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004F074RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (09/15/2017 02:13:26 AM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004F074RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (09/15/2017 02:13:06 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-09-15 01:18:04.008
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\dllhost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2015\active virus control\avc3_000_001\avcuf64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-09-15 01:18:03.944
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\dllhost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2015\active virus control\avc3_000_001\avcuf64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-09-14 10:27:10.041
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender Security\vsservp.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender Security\dbghelp.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-14 10:04:13.574
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2017\vsservp.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2017\dbghelp.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-14 09:59:15.553
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2017\vsservp.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2017\dbghelp.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-14 09:52:21.158
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2017\vsservp.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2017\dbghelp.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-14 09:38:23.998
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\dllhost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2015\active virus control\Avc3_00433_019\avcuf64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-09-14 09:38:23.972
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\dllhost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2015\active virus control\Avc3_00433_019\avcuf64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-09-13 23:09:49.402
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\dllhost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2015\active virus control\Avc3_00433_019\avcuf64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-09-13 22:56:27.580
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\dllhost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2015\active virus control\Avc3_00433_019\avcuf64.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 25.0.0.134 - Adobe Systems Incorporated)
Adobe Lightroom (HKLM-x32\...\{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}) (Version: 6.12 - Adobe Systems Incorporated)
Adobe Photoshop CC 2015 (HKLM-x32\...\{793C2BF7-A4FE-4608-91C9-9282C5801C21}) (Version: 16.0 - Adobe Systems Incorporated)
Adobe Premiere Pro CC 2015 (HKLM-x32\...\{38C72D42-0672-43B1-9E05-E7631684F9A1}) (Version: 9.2.0 - Adobe Systems Incorporated)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 382.05 - NVIDIA Corporation) Hidden
Asmedia ASM106x SATA Host Controller Driver (HKLM-x32\...\{DF6C3726-7E53-4772-9763-E9F147769F51}) (Version: 3.1.6.0000 - Asmedia Technology)
Asmedia USB Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.35.1 - Asmedia Technology)
Bioshock Infinite (HKLM-x32\...\Bioshock Infinite_R.G. Mechanics_is1) (Version:  - R.G. Mechanics, spider91)
Bitdefender Total Security 2015 (HKLM\...\Bitdefender) (Version: 19.6.0.326 - Bitdefender)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version:  - Canon Inc.)
Canon MP230 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP230_series) (Version: 1.03 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.33 - Piriform)
Cheat Engine 6.6 (HKLM-x32\...\Cheat Engine 6.6_is1) (Version:  - Cheat Engine)
Corel Graphics - Windows Shell Extension (HKLM-x32\...\_{B92076C0-C5FE-4DB1-AA8D-855430CDF098}) (Version: 16.0.0.707 - Corel Corporation)
Corel Graphics - Windows Shell Extension (HKLM-x32\...\{B92076C0-C5FE-4DB1-AA8D-855430CDF098}) (Version: 16.0.707 - Corel Corporation) Hidden
Corel Graphics - Windows Shell Extension 64 Bit (HKLM\...\{6281459C-49C7-49C6-A9FE-50293675B4B2}) (Version: 16.0.707 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Capture (HKLM-x32\...\{74FA94F1-9566-4252-9372-E7EAFFEFE209}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Common (HKLM-x32\...\{25D69CEE-3EE2-47FD-9A0E-5013240EC953}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Connect (HKLM-x32\...\{D4EFC6B7-3DA5-400D-9682-9BE287A5440E}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Custom Data (HKLM-x32\...\{603C6570-2BA1-4FC6-8735-7EFA6D1F6F61}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Draw (HKLM-x32\...\{C5262276-0075-498B-B80F-7D997482E4DB}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - EN (HKLM-x32\...\{1C93D216-E9C1-4089-807F-D2E10ED1630E}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Filters (HKLM-x32\...\{7A2FF332-E4F6-4D87-9EBD-EDFF1216490F}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - FontNav (HKLM-x32\...\{579CA850-B2C3-43F3-A3F6-3A0AE42E8225}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - IPM (HKLM-x32\...\{0084B0C3-F376-42E3-804A-885D249282BD}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - PHOTO-PAINT (HKLM-x32\...\{6F53FB68-6620-423E-B7CD-B8205655B421}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Photozoom Plugin (HKLM-x32\...\{D4A17D31-2F7B-4682-AD57-467021452909}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Redist (HKLM-x32\...\{62BEC144-7029-4BF4-B3F2-FA231FB9F84B}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Setup Files (HKLM-x32\...\{511DE7EA-AA68-4D7A-A2E3-0E7B5186B822}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - VBA (HKLM-x32\...\{879E2460-18F9-48F2-B736-4E814A699504}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - VideoBrowser (HKLM-x32\...\{DDFEB503-D662-4224-82C9-37A5698FDC25}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - VSTA (HKLM-x32\...\{7CCD75BD-5528-4FE1-90D2-392D661A2BF1}) (Version: 16.0 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Writing Tools (HKLM-x32\...\{318FF3D7-0C40-483B-AF92-AF36416B0AC6}) (Version: 16.0 -  Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 (HKLM-x32\...\_{511DE7EA-AA68-4D7A-A2E3-0E7B5186B822}) (Version: 16.0.0.707 - Corel Corporation)
CorelDRAW Graphics Suite X6 (HKLM-x32\...\{7F9F6864-8CAB-440C-AF44-030D0135666D}) (Version: 16.0 - Corel Corporation) Hidden
Darksiders: Warmastered Edition (HKLM-x32\...\Darksiders: Warmastered Edition_is1) (Version:  - )
Dota 2 (HKLM\...\Steam App 570) (Version:  - Valve)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 8.3.0.14878 - Foxit Software Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 60.0.3112.113 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{60c073df-e736-4210-9c3a-5fc2b651cef3}) (Version: 10.1.1.7 - Intel® Corporation) Hidden
Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version:  - Tonec Inc.)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 6.3.0.18 - IObit)
JDownloader 2 (HKLM\...\jdownloader2) (Version: 2.0 - AppWork GmbH)
K-Lite Codec Pack 13.5.0 Full (HKLM-x32\...\KLiteCodecPack_is1) (Version: 13.5.0 - KLCP)
Mendeley Desktop 1.17.9 (HKLM-x32\...\Mendeley Desktop) (Version: 1.17.9 - Mendeley Ltd.)
Microsoft Office Professional Plus 2016 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 16.0.8326.2096 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61187 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61186 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.7523 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.7523 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.7523 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (HKLM\...\{37B8F9C7-03FB-3253-8781-2517C99D7C00}) (Version: 11.0.61030 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (HKLM\...\{CF2BEA3C-26EA-32F8-AA9B-331F7E34BA97}) (Version: 11.0.61030 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (HKLM-x32\...\{B175520C-86A2-35A7-8619-86DC379688B9}) (Version: 11.0.61030 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (HKLM-x32\...\{BD95A8CD-1D9F-35AD-981A-3E7925026EBB}) (Version: 11.0.61030 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 (HKLM\...\{929FBD26-9020-399B-9A7A-751D61F0B942}) (Version: 12.0.21005 - Microsoft Corporation)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 (HKLM\...\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}) (Version: 12.0.21005 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (HKLM-x32\...\{F8CFEB22-A2E7-3971-9EDA-4B11EDEFC185}) (Version: 12.0.21005 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (HKLM-x32\...\{13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}) (Version: 12.0.21005 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.22609 (HKLM\...\{7FAA7151-D2F2-3CB5-A82B-16410DC068F6}) (Version: 14.0.22609 - Microsoft Corporation)
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.22609 (HKLM\...\{6246A9E2-24AE-3CEE-8C52-1CCE7F0E4006}) (Version: 14.0.22609 - Microsoft Corporation)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (HKLM-x32\...\{AA4A4B2C-0465-3CF8-BA76-27A027D8ACAB}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual Studio Tools for Applications 2.0 Runtime (HKLM-x32\...\{299C0434-4F4E-341F-A916-4E07AEB35E79}) (Version: 9.0.30729 - Microsoft Corporation)
Nights of Azure (HKLM-x32\...\Nights of Azure_is1) (Version:  - )
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 382.05 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 382.05 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.5.0.70 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.5.0.70 - NVIDIA Corporation)
NVIDIA Graphics Driver 382.05 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 382.05 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.26 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.26 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0329 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0329 - NVIDIA Corporation)
NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.5.0.70 - NVIDIA Corporation) Hidden
NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 2.4.8.0 - NVIDIA Corporation) Hidden
NvvHci (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvvHci) (Version: 2.02.0.5 - NVIDIA Corporation) Hidden
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.8326.2096 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.8326.2096 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.8326.2096 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.8326.2096 - Microsoft Corporation) Hidden
PhotoScape (HKLM-x32\...\PhotoScape) (Version:  - )
qBittorrent 3.3.16 (HKLM-x32\...\qBittorrent) (Version: 3.3.16 - The qBittorrent project)
Rainmeter (HKLM-x32\...\Rainmeter) (Version: 4.0 r2746 - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7848 - Realtek Semiconductor Corp.)
Shadow of Mordor - GOTY Edition (HKLM-x32\...\Shadow of Mordor - GOTY Edition_is1) (Version:  - )
SHAREit (HKLM-x32\...\www.ushareit.com_is1) (Version: 4.0.5.171 - SHAREit Technologies Co.Ltd)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0360 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 3.5.0.70 - NVIDIA Corporation) Hidden
Simple DNSCrypt (HKLM-x32\...\{EF03BEC3-4ECA-411C-8299-AB859EB7EF82}) (Version: 0.4.2 - bitbeans)
SketchUp 2016 (HKLM\...\{D87EE6DC-32BA-4219-AC75-0A6FD54ED058}) (Version: 16.0.19912 - Trimble Navigation Limited)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Toukiden 2 (HKLM-x32\...\Toukiden 2_is1) (Version:  - )
Visual F# 4.0 SDK (HKLM-x32\...\{3D70FF8A-56AF-3EB0-AC5C-FE117E3D72EF}) (Version: 14.0.22528 - Microsoft Corporation)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
V-Ray for SketchUp adv (HKLM-x32\...\V-Ray for SketchUp adv 2.00.25244) (Version: 2.00.25244 - Chaos Software, Ltd)
Vulkan Run Time Libraries 1.0.42.1 (HKLM\...\VulkanRT1.0.42.1) (Version: 1.0.42.1 - LunarG, Inc.)
Warriors All-Stars (HKLM-x32\...\Warriors All-Stars_is1) (Version:  - )
WibuKey Setup (WibuKey Remove) (HKLM\...\{00060000-0000-1004-8002-0000C06B5161}) (Version: Version 6.00d of 2011-Sep-22 (Build 138) (Setup) - WIBU-SYSTEMS AG)
Winamp (HKLM-x32\...\Winamp) (Version: 5.666  - Nullsoft, Inc)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
Wondershare Helper Compact 2.5.3 (HKLM-x32\...\{5363CE84-5F09-48A1-8B6C-6BB590FFEDF2}_is1) (Version: 2.5.3 - Wondershare)
Wondershare PDFelement 6 Pro(Build 6.2.2) (HKLM-x32\...\{B026557A-EF19-4812-8A79-B30F94AA0A78}_is1) (Version: 6.2.2.2615 - Wondershare Software Co.,Ltd.)
Wondershare Video Converter Ultimate(Build 10.0.10.121) (HKLM-x32\...\Video Converter Ultimate_is1) (Version: 10.0.10.121 - Wondershare Software)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 42%
Total physical RAM: 8132.89 MB
Available physical RAM: 4641.93 MB
Total Virtual: 10116.89 MB
Available Virtual: 6077.97 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:223.02 GB) (Free:116.74 GB) NTFS
2 Drive d: (DL + MULTIMEDIA) (Fixed) (Total:503.34 GB) (Free:39.48 GB) NTFS
3 Drive e: (MOVIES) (Fixed) (Total:1359.55 GB) (Free:311.98 GB) NTFS
4 Drive f: (MASTER) (Fixed) (Total:3726.02 GB) (Free:1256.33 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-61PPADQ
 
Administrator            ASUS                     DefaultAccount           
Guest                    
 
 
**** End of log ****
and from security check
 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender        
Bitdefender Antivirus   
 Antivirus up to date!  (On Access scanning disabled!) 
`````````Anti-malware/Other Utilities Check:````````` 
 Google Chrome (60.0.3112.113) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Bitdefender Bitdefender 2015 updatesrv.exe  
 Bitdefender Bitdefender 2015 bdagent.exe  
 Bitdefender Bitdefender 2015 seccenter.exe  
 Bitdefender Bitdefender 2015 bdwtxag.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
any help will be really appreciated :)

 



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