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Issues connecting to Microsoft Services/Account - Number 2


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#1 majki09

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Posted 14 September 2017 - 11:30 AM

Hey dc3!

I see you're an expert in Windows. I have the same problem. Tried all your solutions and probably all solutions from the google. I tried Account Troubleshooter - it doesn't show any problems and it says that I need a Microsoft account (obviously). Also I refreshed Windows and the problem exists even during first user configuration. It still cannot connect my Microsoft account. I see it's common problem. Can you help, please?


Edited by britechguy, 14 September 2017 - 02:05 PM.
Split to maintain separate topic for separate machine


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#2 dc3

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Posted 14 September 2017 - 02:16 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

When Speccy opens you will see a screen similar to the one below.

 speccy1.png

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.

 speccy2.png

The following screen will appear, click on Yes.

 speccy3.png

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


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#3 majki09

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Posted 15 September 2017 - 08:46 AM

Hello dc3.

 

Thank you for reply.

Here you go:

http://speccy.piriform.com/results/AkPhBZ1pfwlDMQdZVoKCSme

 

I see now that some informations are in polish, let me know in any doubts.


Edited by majki09, 15 September 2017 - 08:49 AM.


#4 dc3

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Posted 15 September 2017 - 11:12 AM

Other than seeing that you have disable your antivirus I don't see anything seriously wrong in the Speccy.  You shouldn't disable your antivirus if you are taking this computer online.

 

As for the Microsoft Account, you have the option to sign into without a Microsoft account.  When Windows was installed a Local Account was created which you can use rather than create the Microsoft Account.  Following the instructions below you can select to Sign in without a Microsoft account.  You will see this option in the Create a Microsoft account.  See the image below.

 

Please do the following to create a Microsoft Account.

Press the Windows key windows-key.png  and the I key to open Settings.

In Settings select Change PC Settings.

Tap/click on Accounts, then Other accounts.

Tap/click on Add an account.

Enter your account information and then follow the instructions to finish setting up the account.

 

Attached File  create a microsoft account.PNG   74.59KB   0 downloads


Edited by dc3, 15 September 2017 - 11:13 AM.

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#5 majki09

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Posted 15 September 2017 - 11:41 AM

Thank you dc3!

 

The thing is that I want to connect to my existing Microsoft account to sync my settings, etc.

Last year when I bought it I configured it with new Microsoft account for my wife and it was all good till last week, when I had to resfresh it because of drivers problems.

After refresh it cannot connect to existing Microsoft account, my wife's nor mine. For now it's working on local account, without old settings.

 

Antivirus... Defender seems to be disabled by default for McAfee.

 

This is OEM Windows version, everytime I refreshed it I used built-in recovery partition.

 

Do you think I should use some non-OEM image to install Windows?



#6 dc3

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Posted 15 September 2017 - 12:50 PM

Please post what you have already tried so we don't repeat suggestions you've already tried.

 

See if the information below helps.

 

When you can't sign in to your Microsoft account


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#7 majki09

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Posted 15 September 2017 - 02:31 PM

I think this link would help only with loging to account via web browser.

 

So far I tried:

Account Troubleshooter,

- resetting Windows Store cache (run wsreset.exe),

- enabling the service for loging with MS account,

- system refresh (just settings),

- system refresh (full),

- adding local accounts and then tried to connect with MS account,

- system file checker (sfc /scannow).






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