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Built-in Bluetooth adapter has stopped working


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3 replies to this topic

#1 garymiller

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Posted 14 September 2017 - 03:41 AM

I don't know if it's related to the query or not, but after updating to Windows 10, my Bluetooth device has stopped working. Now, I am using HP Spectre and it's top of the line laptops from HP. When I discussed this query from my vendor, he says that my laptop is affected by Malware and that is why the bluetooth device is not working. Later he was trying to upsell me an antivirus software for about $50 more. Well, I didn't purchased it, I bought an external Bluetooth dongle and now that's working perfectly fine. But the question remains the same; is it because of the malware that my bluetooth is not working? I personally think that's kind of very lame to think but then again, I can't be too sure. 


Edited by britechguy, 14 September 2017 - 08:52 AM.
Split to separate topic.


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#2 dc3

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Posted 14 September 2017 - 09:13 AM

It sounds like the vendor was trying to gouge you for more money.  Windows Defender comes with Windows 10 and is a good antivirus, unless you have a preference for another antivirus I would stick with the Windows Defender.

 

It would help if you post the make and model of this computer.

 

Did you upgrade this computer to Windows 10 or did the vendor?  If the vendor did this they should have done a search at the manufacturer's website for driver for Windows 10 drivers.  If you did the upgrade you should go to the manufacturer's website and see if they have a bluetooth driver for Windows 10.

 

As for malware, did the vendor run any security scans to substantiate the fact that this computer was infected?  If you have any question that this computer is infected you can have this topic moved to the Am I Infected, What Do I Do forum.  The type of scan run there can not be used in the Windows forums.

 

Other than the bluetooth issue is the computer operating properly?


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#3 mr_geek

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Posted 07 March 2018 - 03:47 AM

I think this problem can be related with malware, but I am not sure is it a main reason of it. Maybe the reason is absence of necessary drivers? 

For exclude influence of infection you can just download a free trial antivirus. Of course, it is not good idea to spend $50 in this case  :wink:

 

You can also check this video: video 1, video 2Perhaps you will find the answer. 

 

I had a similar problem with my adapter, I used logitech 980. My computer was also infected, but it came out that I I did not correctly set up bluetooth settings in my laptop.

So, in any case, I see that this issue is quite old. Did you already solve this problem ?


Edited by mr_geek, 07 March 2018 - 10:55 AM.


#4 dc3

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Posted 07 March 2018 - 09:46 AM

@ mr_geek

 

As you can see, the op never responded to my last post.  I believe it's safe to assume that we will not hear back from them.

 

Windows 10 comes with Home Defender which is a full blown antivirus every bit as good as any antivirus out there, especially with Windows 10.  I can't see spending money on a antivirus when one as good as Home Defender is already a part of the operating system.  Buying an antivirus does not guarantee it will protect your computer any better than some free programs out there.


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