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win 10 Surface Pro wont boot


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4 replies to this topic

#1 zg1286

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Posted 14 September 2017 - 08:39 AM

Says your pc ran into problems and need to restart.  Trys to go into automatic repair. And says did not start correctly.

None of the advance options will work.


Edited by zg1286, 14 September 2017 - 08:40 AM.


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#2 mightywiz

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Posted 14 September 2017 - 01:24 PM

if non of the options will work then next would be to do a factory restore.   you may be able to get to that advanced feature and try it.  if it doesn't work then you'll need to download it from microsoft to usb stick and run the restore from there.

 

here is the surface pro recovery download link

 

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage



#3 dc3

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Posted 14 September 2017 - 02:13 PM

See if you can do the following.

 

A Windows 10 Reset will reinstall the operating system.  You have the option to keep your personal files or remove them.  Any third party programs that you installed will be uninstalled during this process.

1. Press the Windows key windows-key.png and the I key to open Settings.

2. Click/tap on Update & Security, then Recovery, then Get Started.

3. You will now have the option to Keep my files or Remove everything.  Click/tap on the option you want.

4. You will now receive the message Getting things ready, Windows will list the programs which you will need to reinstall.  You may find it beneficial to copy these programs for a reference later.  When the list of programs is shown click/tap on Next.

5. You will now receive the message Ready to reset this PC, select Reset.

The installation will continue without any need to make any other selections.


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#4 zg1286

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Posted 15 September 2017 - 02:12 PM

Tried the usb download, it will not run.

I cant get any of the recovery to run. It just loops from one to the next.


Edited by zg1286, 15 September 2017 - 02:12 PM.


#5 dc3

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Posted 16 September 2017 - 08:58 AM

Did you try the Reset I provided instructions for?


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