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Problems with EM Client and Gmail

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#1 jrazor


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Posted 14 September 2017 - 01:20 AM

Hello to all...
Have a client that we have migrated to EM Client from Outlook...
Client loves the program when it works...
He has been have the same issue over and over...
We are looking for any thoughts that might help with this issue

The issue is this: after a few weeks (maybe 1 or 2 or as long as 4) EM Client refuses to send email to Google Mail (Gmail). There doesn't seem to be any particular reason for this happening...
This client moves back and forth between 2 offices and the issue seems to be popping up when he moves back and forth. For info it doesn't seem to be any one office that sets the situation off.

All other apps are working and accessing the internet  (Firefox, Chrome, etc).

The only way we have been able to get him back running again is to completely remove EM Client and remove all files and folders (including the hidden ones in /user/USERNAME/appdata/roaming) and at that point do a complete reload. While this doesn't take long, it does take time and the client is down until we are able to complete this task.

The clients computer is:
HP Spectre 360 2-n-1
Touch Screen
256 GB SSD

Any thoughts or ideas would be appreciated as EM Client support doesn't seem to be working or we are approaching it incorrectly.

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#2 britechguy


    Been there, done that, got the T-shirt

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Posted 14 September 2017 - 09:01 AM

Seriously consider using a different e-mail client program.


Gmail is about as "set it and forget it" as they come in any e-mail client programs I've used including MS-Outlook, Thunderbird, Opera Mail, Windows Live Mail 2012, and the Windows 10 Mail App.

Brian  AKA  Bri the Tech Guy (website address in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299


    Plus ça change, plus c'est la même chose


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