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Windows 10 steals security programs.


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18 replies to this topic

#16 r.a.d.

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Posted 15 September 2017 - 09:18 PM

Happy (coming soon) Birthday! If you previously paid for MalwareBytes, you are in their database. If, for some errant reason a re-download of their product occurs and auto activation of the license isn't forthcoming, contacting them will rectify that as they are a well established company with integrity.

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#17 Just_One_Question

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Posted 15 September 2017 - 09:23 PM

Haha, yes, small World. I had those 2 foods on my table just a couple of hours ago. Hope you like it!:)



#18 bertie101

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Posted 17 September 2017 - 09:48 AM

There is a reported problem with Malwarebytes recent updates where the update process removes the prior version and doesn't complete the new version install.  This isn't a Windows 10 issue, it is a reported Malwarebytes issue.  https://forums.malwarebytes.com/topic/210024-software-program-vanished-got-deleted/

 

Just go to the Malwarebytes site and re-install.  (The link for the updated version install is in the above Malwarebytes forum post.)  It resolved my issue and I didn't have to resupply my license ID and key.



#19 cathmary

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Posted 11 November 2017 - 10:51 AM

Thanks for all this info... I just discovered that my Malwarebytes Premium (latest version) (installed 10/26) was gone off my brand-new laptop....   Just flat gone.  Everything.  I had to download the app again, re-activate, re-scan.   This time, however, I have adjusted Windows Defender to NOT scan c:\program files\Malwarebytes\   We'll see what happens.






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