Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.
Here's suggestions on how to ensure that your version is legitimate: http://windows.microsoft.com/en-us/windows/genuine
Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.
Just FYI, sometimes the owner won't know about this. So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer. The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).
And here's the analysis:
I can't tell what's wrong with the temp report. Could you start over with it and try setting it up again?
Still keep an eye on the temps just before the crash happens (if possible)
There's nothing significant (that I can see) in the Admin log report. Most often the lack of errors in cases like this points to a hardware error.
Please start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
If all the tests pass, then I'd suggest using this procedure: http://www.carrona.org/strpdown.html
Your UEFI/BIOS (version E1781IMS.10F) dates from 2014. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).
Only 11 Windows Update hotfixes installed. Most build 14393 (1607) systems have more than this. Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
I'd also suggest updating to the Creators Update (1703 - build 15063). The Fall Creators Update will be released around 17 October 2017 - so I'd also be prepared for that.
You only have 2.255 MB of available Physical Memory (RAM).
Please go through your startup items and stop those that aren't essential from loading with Windows
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: http://www.disc-tools.com/download/sptd
Manual procedure here: http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE: The uninstaller may not find the SPTD.sys driver. Don't worry about it, just let us know in your post.
NOTE2: The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!
MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!XXXXX
- John (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. ** If I haven't replied in 48 hours, please send me a message.
My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.
If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.