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MSI GT72 crashes without BSOD


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#1 Gentlemander

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Posted 13 September 2017 - 05:04 PM

So this problem only occurs under heavy load, which in that example are games like "the forrest" or "GTA V". There are for sure other games that will cause it. What happens is, when I play for a few minutes, the Notebook crashes with a bluescreen. Sometimes it takes longer or wont even happen, but mostly it's just a matter of a few minutes up to 30 minutes. I logged the temperature of the CPU and GPU while gaming. After a restart, the log file tells me that the GPU and CPU are both under 75°C, so heat shouldn't cause the problem.

Now to the part that could help to solve the problem: when the Laptop crashes and I start it up right after the crash (2 seconds or less), the Notebook turns on for just a few seconds, then crashing again. Before Windows even started loading. If I start again in a very short time, it will crash again. I have to wait around 20 seconds and this wont occur.

Now to the specs:

-Windows 10 64 Bit

-Intel Core i7 4720 HQ
-nVidia GTX970M
-8GB Ram
-256GB SSD (Windows drive)

-750GB HDD (my dump drive)

I'm looking forward to your help. If you need more information, just ask.



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#2 usasma

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Posted 14 September 2017 - 06:04 AM

I'd still wonder about a heat problem - as the system crashes immediately on reboot, but not if you wait.

It also depends on the part that's stressed by the heavy load, how well it cools off, and the actual mechanism of the defect that causes the crash.

 

Let's have a look at these 2 sets of reports - and please be sure to run the temperature logging that I describe later in this post.

When running the temperature logging, please run the system under heavy load (attempting to crash the system) and get it to crash that way.

Then gather the reports for the temperature logging, zip them up and upload them here.

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#3 Gentlemander

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Posted 15 September 2017 - 01:29 PM

I tried to log the temperature with said program. When I open the .csv file, it only shows seconds. Nothing about temperature. Do I need a special program to read it or am I doing anything wrong?



#4 usasma

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Posted 16 September 2017 - 06:28 AM

Zip up and upload the log files with your next post so we can have a look at them.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#5 Gentlemander

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Posted 16 September 2017 - 09:46 AM

Ok I zipped everything in one folder. The crash happened yesterday, 15.09.2017 at 20:24

Attached Files


Edited by Gentlemander, 16 September 2017 - 09:49 AM.


#6 usasma

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Posted 17 September 2017 - 05:31 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:


I can't tell what's wrong with the temp report.  Could you start over with it and try setting it up again?

Still keep an eye on the temps  just before the crash happens (if possible)

There's nothing significant (that I can see) in the Admin log report.  Most often the lack of errors in cases like this points to a hardware error.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If all the tests pass, then I'd suggest using this procedure:  http://www.carrona.org/strpdown.html

 

Your UEFI/BIOS (version E1781IMS.10F) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 11 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
I'd also suggest updating to the Creators Update (1703 - build 15063).  The Fall Creators Update will be released around 17 October 2017 - so I'd also be prepared for that.

 

You only have 2.255 MB of available Physical Memory (RAM).
Please go through your startup items and stop those that aren't essential from loading with Windows

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!


XXXXX

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.





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