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Keyboard and mouse does not respond on hp spectre 360


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#1 ksinley

ksinley

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Posted 13 September 2017 - 02:12 PM

Hi, i am using an hp spectre 360 laptop mainly for my daughter to watch her cartoons and such. But recently from time to time, the mouse and keyboard does not respond or function. I have seen at times the caps lock will blink.

I had to replace the hdd a month ago as the old one failed. But it worked fine up until like a few days ago. The only way i have found to fix it was to hard reset the laptop a couple times. I checked (using the touchscreen) to see if they are working from the control panel and it says they are working fine.

Sometimes it will randomly start working again. But its just annoying when it decides not to work and i have to use the touchscreen

So any idea on what is causing them to not respond and more importantly how to get them to work again without resetting the laptop over and over again?


This laptop is a 360 hp Spectre, it has 4GB ram, and i installed a 500GB HDD as the old one failed. I have windows 7. Used to be windows 8 on the original hdd.

Edited by ksinley, 13 September 2017 - 02:14 PM.


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#2 ksinley

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Posted 15 September 2017 - 06:28 PM

Ok i seemed to have solved the problem. I installed some optional updates involving the mouse and keyboard and it started working again (for now)

I will repost if the problem persist again.




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