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Unable to complete updates


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#1 Andyhspain

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Posted 13 September 2017 - 08:47 AM

Hi, this morning my laptop (old Sony Vaio)Started a windows 10 update but froze at 30% and now says we couldnt complete updates Undoing changes - do not turn off computer - i havd after 3 hours this morning turned off then on and same thing happens - nothing is working, cannot ctrl alt del - its just stuck! Any suggestions please?

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#2 FreeBooter

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Posted 13 September 2017 - 08:52 AM

Are you trying to upgrade to Windows 10?



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#3 Andyhspain

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Posted 13 September 2017 - 08:54 AM

No windows 10 already installed - system just started running update this morning

#4 FreeBooter

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Posted 13 September 2017 - 09:01 AM

Please try below programs one at time.

 

Download and run the Windows Update Troubleshooter.

https://support.microsoft.com/en-us/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-update-troubleshooter

 

 

Automatically reset Windows Update components

https://support.microsoft.com/en-us/kb/971058



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#5 Andyhspain

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Posted 13 September 2017 - 09:07 AM

But i cannot as the system is stuck with the on screen message - how can i access other programs?

#6 mightywiz

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Posted 13 September 2017 - 10:07 AM

just let it set overnight if need be, the restore process can take many hours.

 

look at your hard drive activity light if it's on/flashing then your computer is working at fixing the issue.

 

just let it continue and if it doesn't come out of it then you have to do a factory restore and you can force repair mode where you'll be able to get to the restore option.

 

but just give it time to finish.  I had one computer it took almost 24hrs to revert back and work again.



#7 britechguy

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Posted 13 September 2017 - 10:30 AM

Also, do you know what kind of update?   By this I mean was it a major version update where you're going from something like the Anniversary Update (Version 1607) to Creators Update (Version 1703) or was it one of the minor updates that would possibly change the dot number on a build within a version?

 

In any case, I second mightywiz's observation that there are times when it takes a very long time for Windows Update to undo a partially installed update that fails near the very end of the install.  I would fire up the machine and wait up to a day if necessary for it to try to roll back to its previous state.  Let's hope it only takes hours.


Brian  AKA  Bri the Tech Guy (website address in my profile) Windows 10 Home, 64-bit, Version 1703, Build 15063

       

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#8 Andyhspain

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Posted 13 September 2017 - 12:28 PM

Ok thanks for your help, lets see what happens tomorrow. Fingers crossed!!




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