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Weirdest problem, Hardware software related


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#1 Morters

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Posted 13 September 2017 - 12:01 AM

Hi all, 

 

I have one of the weirdest problems I have ever encountered in my life! I have been trying to solve it for the past.. three weeks, still no solution.

How should I start? well I would say that my internet is not working... wait wait, this is not the typical 'internet not working', otherwise I would go to the Networking forum. so what am I doing here?

 

to make short story long - 

 

it all began when I decided to assemble my own PC. I bought the mid-latest parts on the market to build me my own creation for gaming and overall work area. here is the list:

- Intel i7 6700k 

- Asus z170A ATX (motherboard)

- EVGA Geforce GTX 1070

- Corsair Vengeance LPX 32GB (2x16GB)

- Samsung 850 EVO SSD 1TB drive 

And a good EVGA power supply, and a liquid cooler for the CPU. 

 

Everything was working pretty good, until after a while, I started noticing internet 'glitches'. 

Sometimes, when I was surfing on different websites, the internet showed a weird random error (SSL\lost connection\stuff like this) and I had to refresh the page several time only so I can see the page!

at this point you all think 'Oh this must be a common maleware.. wut a noob..' well its not that simple.

I was thinking the same, that something might 'clung' to my OS and I ran every program I knew to find and kill it. needless to say, I came up with nothing. The problem continued to appear every once in a while, and I noticed that as time passed it got even worst and worst. 

I tried re-installing windows, thinking a clean installation will do it. didn't help

I was then thinking maybe a different OS would tell me if the problem is the OS or something else, so I installed Ubuntu (on clean formatted disc), as you can imagine, problem was the same.

 

Oh and the most important thing that I didn't say, this is not ISP issue! I tested the same connection on different computers, they all didn't had any issue. I also tested with different ISP, but it had the same problem (even tried using the cellphone internet). meaning the ISP is not the problem.

 

Every sign was telling me there is something wrong with the hardware.

At first, I bought a new network adapter. no help.

I thought it might be an issue with the BIOS clock so I bought and switched the BIOS battery. no help. 

I ran out of ideas so I decided to disconnect the graphic card, and 1 ram slot to see if this was the problem (I tried both RAM's alone). no help. 

I then decided to get a new motherboard! a different band, with Z270 chipset. no help

I then thought it might be the SSD problem! I bought an M.2, removed the old SSD, installed fresh windows 10. no help

 

I am getting crazy! I don't know what else to think! It might be the CPU, but I have never seen anything like it. 

Also, I ran the CPU diagnostic tool to see if it is, but it came up with nothing, saying the CPU is in good condition. 

 

I ran flush dns, and all sort of basic stuff... check registers, ran different diagnostic tools.. none can tell me what the problem is! 

 

I really hope this forum has what it takes to help me with this problem! 

 

Sorry for the long post, I just want you to know everything I did. 

 

Thank you!

Oh and the most important thing that I didn't say, this is not ISP issue! I tested the same connection on different computers, 



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#2 technonymous

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Posted 13 September 2017 - 01:34 AM

Sounds to be software not hardware. Being that you receive ssl errors from certain websites. It can be a number of things. So i'll just throw out some idea's and see what others think...

 

Could be the browser that you're using is corrupt/settings/malware hijacking the proxy settings. Try another browser.

 

Some default built-in ssl certificates can be compromised and they are revoked. Be sure to do MSFT updates.

 

Your router/modem settings/malware. Some routers have proxy/vpn settings.

 

Do you go through a VPN service?

 

Check your time and timezone.

 

Software firewall settings.



#3 hamluis

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Posted 13 September 2017 - 05:07 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#4 Morters

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Posted 13 September 2017 - 10:16 AM

Thank you, here is the log (Uploaded to my google drive for convenient):

https://drive.google.com/open?id=0B745JnaHqXvaNndtZTM1Zkl6bHc

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by lzami (administrator) on 13-09-2017 at 11:05:36
Running from "C:\Users\lzami\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: Default string Manufacturer: EVGA INTERNATIONAL CO.,LTD

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/13/2017 12:53:26 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_AppReadiness, version: 10.0.15063.0, time stamp: 0x02799ef5
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
Exception code: 0xc0000374
Fault offset: 0x00000000000f775f
Faulting process id: 0x12f0
Faulting application start time: 0xsvchost.exe_AppReadiness0
Faulting application path: svchost.exe_AppReadiness1
Faulting module path: svchost.exe_AppReadiness2
Report Id: svchost.exe_AppReadiness3
Faulting package full name: svchost.exe_AppReadiness4
Faulting package-relative application ID: svchost.exe_AppReadiness5

Error: (09/13/2017 12:33:39 AM) (Source: ESRV_SVC_QUEENCREEK) (User: )
Description: Error [5]: [QNR_INPUT_ERROR_UNABLE_TO_STOP_DRIVER][0x425].
Occurred: [Wed Sep 13 00:33:39 2017].
In file: [intel_sampler_input.c].
At line: [809].

Error: (09/13/2017 12:33:39 AM) (Source: ESRV_SVC_QUEENCREEK) (User: )
Description: Error [3]: [QNR_INPUT_ERROR_UNABLE_TO_STOP_DRIVER][0x425].
Occurred: [Wed Sep 13 00:33:39 2017].
In file: [intel_quality_and_reliability_input.c].
At line: [1560].

Error: (09/13/2017 12:14:07 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-EFLIV2M)
Description: Package Microsoft.Windows.Photos_2017.35071.16410.0_x64__8wekyb3d8bbwe+App was terminated because it took too long to suspend.

Error: (09/11/2017 06:54:05 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-EFLIV2M)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/11/2017 06:54:04 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-EFLIV2M)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/11/2017 06:54:04 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-EFLIV2M)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/08/2017 12:39:07 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_AppReadiness, version: 10.0.15063.0, time stamp: 0x02799ef5
Faulting module name: ntdll.dll, version: 10.0.15063.447, time stamp: 0xa329d3a8
Exception code: 0xc0000374
Fault offset: 0x00000000000f775f
Faulting process id: 0x6c4
Faulting application start time: 0xsvchost.exe_AppReadiness0
Faulting application path: svchost.exe_AppReadiness1
Faulting module path: svchost.exe_AppReadiness2
Report Id: svchost.exe_AppReadiness3
Faulting package full name: svchost.exe_AppReadiness4
Faulting package-relative application ID: svchost.exe_AppReadiness5

Error: (09/07/2017 10:58:41 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (09/07/2017 08:44:08 PM) (Source: SecurityCenter) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON.

System errors:
=============
Error: (09/13/2017 02:27:54 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (09/13/2017 12:53:26 AM) (Source: Service Control Manager) (User: )
Description: The App Readiness service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/13/2017 12:52:06 AM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error:
%%50 =
The request is not supported.

Error: (09/13/2017 12:50:34 AM) (Source: Service Control Manager) (User: )
Description: The Update Orchestrator Service service did not shut down properly after receiving a preshutdown control.

Error: (09/13/2017 12:49:31 AM) (Source: DCOM) (User: DESKTOP-EFLIV2M)
Description: {0002DF02-0000-0000-C000-000000000046}

Error: (09/13/2017 12:49:31 AM) (Source: DCOM) (User: DESKTOP-EFLIV2M)
Description: {0002DF02-0000-0000-C000-000000000046}

Error: (09/12/2017 06:19:19 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (09/12/2017 01:40:34 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (09/12/2017 01:16:27 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (09/11/2017 09:06:25 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable


Microsoft Office Sessions:
=========================
Error: (09/13/2017 12:53:26 AM) (Source: Application Error)(User: )
Description: svchost.exe_AppReadiness10.0.15063.002799ef5ntdll.dll10.0.15063.6088274fd8bc000037400000000000f775f12f001d32c4c17218cc1c:\windows\system32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll33f916c3-ebbf-4a09-90e5-41b738d87d7d

Error: (09/13/2017 12:33:39 AM) (Source: ESRV_SVC_QUEENCREEK)(User: )
Description: Error [5]: [QNR_INPUT_ERROR_UNABLE_TO_STOP_DRIVER][0x425].
Occurred: [Wed Sep 13 00:33:39 2017].
In file: [intel_sampler_input.c].
At line: [809].

Error: (09/13/2017 12:33:39 AM) (Source: ESRV_SVC_QUEENCREEK)(User: )
Description: Error [3]: [QNR_INPUT_ERROR_UNABLE_TO_STOP_DRIVER][0x425].
Occurred: [Wed Sep 13 00:33:39 2017].
In file: [intel_quality_and_reliability_input.c].
At line: [1560].

Error: (09/13/2017 12:14:07 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-EFLIV2M)
Description: Microsoft.Windows.Photos_2017.35071.16410.0_x64__8wekyb3d8bbwe+App

Error: (09/11/2017 06:54:05 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-EFLIV2M)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141

Error: (09/11/2017 06:54:04 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-EFLIV2M)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2144927141

Error: (09/11/2017 06:54:04 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-EFLIV2M)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2144927141

Error: (09/08/2017 12:39:07 AM) (Source: Application Error)(User: )
Description: svchost.exe_AppReadiness10.0.15063.002799ef5ntdll.dll10.0.15063.447a329d3a8c000037400000000000f775f 6c4 01d3285c67208476C:\Windows\System32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll9978218b-7c97-4395-8ed0-0c612287580e

Error: (09/07/2017 10:58:41 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (09/07/2017 08:44:08 PM) (Source: SecurityCenter)(User: )
Description: Windows DefenderSECURITY_PRODUCT_STATE_ON

=========================== Installed Programs ============================
. . (HKLM\...\{E99F3005-A18B-4BF7-B751-7E780C5E87F0}) (Version: 7.1 - Intel) Hidden
. . . (HKLM-x32\...\{26ABF655-7062-4BBB-B954-F21DF44A1D76}) (Version: 2.9.0.2 - Intel) Hidden
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 385.41 - NVIDIA Corporation) Hidden
Complete Internet Repair 2852 (HKLM\...\Complete Internet Repair_is1) (Version: 2852 - Rizonesoft)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 61.0.3163.79 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Intel® Driver Update Utility (HKLM-x32\...\{e0c04d85-bdcb-4572-ac96-c3e248f87a87}) (Version: 2.9.0.2 - Intel)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6966.0824 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 385.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 385.41 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.9.0.61 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.9.0.61 - NVIDIA Corporation)
NVIDIA Graphics Driver 385.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 385.41 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.27 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.27 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0524 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0524 - NVIDIA Corporation)
Vulkan Run Time Libraries 1.0.51.0 (HKLM\...\VulkanRT1.0.51.0) (Version: 1.0.51.0 - LunarG, Inc.)

========================= Memory info: ===================================
Percentage of memory in use: 8%
Total physical RAM: 32723.04 MB
Available physical RAM: 30037.42 MB
Total Virtual: 37843.04 MB
Available Virtual: 35031.92 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:232.33 GB) (Free:188.11 GB) NTFS

========================= Users: ========================================
User accounts for \\DESKTOP-EFLIV2M

Administrator            DefaultAccount           Guest                    
lzami                    


**** End of log ****
 

 

Here is the snapshot:  http://speccy.piriform.com/results/r8shFusK6DpuB8BXGKuiJ6q 

 

Hope it will help!

 

also, thank you technonymous for your reply, I tried everything you mentioned but it still didn't help. Thank you


Edited by hamluis, 13 September 2017 - 11:01 AM.


#5 hamluis

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Posted 13 September 2017 - 11:18 AM

Frankly...I don't see any evidence at all of a connectivity problem of any sort.

 

I don't see what you are throwing money at.

 

Louis



#6 mjd420nova

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Posted 13 September 2017 - 11:20 AM

Tis issue has cropped up a bit more lately.  The rash of corrupted up-dates from M$ caused a load of concern, now I've found some strange happenings with different browsers on the same web site.  One fault was traced to an ad-blocker that was kicking out the SSL/lost connection error when it blocked an ad from the site.  Another was a browser and Norton clash that was screaming infection from multiple sites.  Just some idea of what really is going on.



#7 Morters

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Posted 13 September 2017 - 11:27 AM

Thank you Louis, 

 

I don't know what you imply, but I have an issue that I have been facing for the past month. 

I am trying to understand what the problem is. and if you concern about my money, do not worry, I am returning everything that doesn't help. (I get full refund for everything). 

 

At the moment, I almost can't use my computer because I cant use the internet. The reason I posted it in this forum, is because I feel like the problem is more than internet connection. it has something to do with the computer clock / cache / RAM... 

It seems as if the webpage doesn't even try to load. it just show me an error message the second I try and open a webpage. This why I think it has something to do with hardware.

I tried different browsers, I tried different internet connections, I tried different operation systems! (used Ubuntu on clean disc with firefox)

 

Thank you



#8 hamluis

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Posted 13 September 2017 - 11:37 AM

You deleted all historical data that may have indicated a problem...when you reinstalled the O/S on 7 Sep.

 

The data you have provided us covering the interval from then to now...doesn't reflect a problem, IMO.  You believe that you have a problem...tmy interpretation...of the data does not support that so I have no clue.

 

Louis



#9 Morters

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Posted 14 September 2017 - 12:27 AM

Ok, you only give me facts that are no help. 

Is there a chance the CPU has something to do with it?

I know it has something to do with internal clock speed or something of the sort!

 

When I first assembled the PC, the CPU fell on the carpet. once installed, I checked the CPU using all sorts of different software and it all seems to be fine. 

however, as time passed, I noticed more and more of the issue I was talking about. 

 

can this be the CPU??



#10 mjd420nova

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Posted 14 September 2017 - 02:30 PM

One thing that has created some strange and unrelated faults was with the CMOS battery.  It keeps the clock running when powered off and holds the BIOS settings.  When the battery fails, the BIOS will go to default factory settings and the clock will not show the correct time.  The default settings could cause the fault you see.



#11 Kilroy

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Posted 14 September 2017 - 03:19 PM

Wired or wireless?  From all of the changes you've made you need to see what you haven't changed.

 

You've pretty much eliminated software by using a different OS.

 

I'm thinking LAN cable and that the other computers you test you used a different cable.



#12 Morters

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Posted 14 September 2017 - 04:49 PM

I tested different LAN cables, none help. I even tried with USB cable, also didn't help.

the problem is not the BIOS or the CMOS battery. I first changed the battery and it didn't help, I then changed the motherboard. didn't help.

 

I am going to buy a new processor. I will let you know if this is the problem. (please god let this be the issue)



#13 mightywiz

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Posted 15 September 2017 - 11:12 AM

I didn't see anywhere that you did a malware or adware scans.   I'd go that route and see what comes up.   in the download section get rkill, JRT(junkware removal tool), ADWcleaner & malwarebytes.   the first 3 will catch stuff malwarebytes misses.  so make sure you do them all.

 

report back if you find anything.

 

malware/adware will do all kinds of weird things to your computer especially if your connection has been messed with and your being redirected thru another server before you go out into the the real internet world.



#14 Morters

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Posted 15 September 2017 - 11:25 AM

mightywiz, thank you.

I checked for malware and adware. i also changed my ssd and my mb.



#15 Morters

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Posted 18 September 2017 - 02:48 PM

CHANGED CPU!! 

SOLVED!!! 

 

omg I wish I knew why was this the problem. 

 

anyway, now everything is back to normal






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