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I Have A Virus And I Dont Know How To Fix It


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#1 ramo51

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Posted 18 September 2006 - 02:33 AM

I have a virus that has been detected in my comp. I have norton and mcafee but it didnt help unless i used the program incorrectly. I did search and scan on my computer with mcafee and it gave one file that i might not want so i tried to quarantine it and it wouldnt let me, i also tried to fix it and it wouldnt let me, and i also tried to delete the file and it still wouldnt let me. Could somebody help me fix this issue. Thank You

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#2 rowal5555

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Posted 18 September 2006 - 03:27 AM

Hi ramo51. A very warm welcome to BC. I'm sure you will find a lot of help here.

Have alook at THIS, follow each step carefully, and let us know how you get on.

Good luck. Cheers

Edited by rowal5555, 18 September 2006 - 03:29 AM.

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#3 quietman7

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Posted 18 September 2006 - 08:08 AM

Do you know the name of the virus? Have you tried any other anti-malware programs or scans?

In addition to the scans recommended in the link provided by rowal5555, if your running Win XP/2000, download and scan with Ewido Anti-Spyware v4.0 in "SAFE MODE".
Be sure to print out the Ewido Install and Scan Instructions.

If these scans resolve your problem, then a hijackthis log may not be needed. Let us know how you do with them first.
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