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Infected With Something Norton/avg Wont Pick Up....


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#1 duderbot

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Posted 17 September 2006 - 11:38 PM

I run Windows XP home (service pack2) if other computer info is necessary lemme know.
When i boot up my comp everything seems fine until i actually start using it. i get 4 Green lines (they turn purple when using the internet) going down my screen. I thought it was my screen at first but than my icons on the desktop started getting green lines on them or they just looked screwy. like i said in the topic norton anti virus and avg find nothing. The other thing too is sometimes when i boot up norton is disabled instead of turning autoprotect on like usual. I also run spybot, and adaware and find nothing. Any help would be appreciated.

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#2 quietman7

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Posted 18 September 2006 - 08:25 AM

Are you running both Norton and AVG at the same time? You can have more than one anti-virus program installed on your system as long as only one of them is actively running and providing real time protection. The other should only be used as an on demand scanner. However, even when one of them is not running, problems can still arise when the active anti-virus detects the non-active one's definitions or quarantined files.

The concern with using more than one anti-virus program is due to conflicts that can arise from them both running together at the same time in real-time protection mode. Anti-virus software componets insert themselves into the operating systems core and using more than one can cause instability, crash your computer, slow performance and waste system resources. When actively running in the background while connected to the Internet, they both may try to update their defintion databases are the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance.

While operating in real-time mode, each program will often interpret the activity of the other as a virus and there is a greater chance of them alerting you to "False Positives". Further, if one AV finds a virus and then the other also finds the same virus, then both programs will be competing over exclusive rights on dealing with that virus. Each piece of AV software will attempt to seize the offending file and quarantine it. If one AV finds and quarantines the file before the other one does, then you encounter the problem of both AV's wanting to scan each other's zipped or archived files and each reporting the other's quarantined contents. This can lead to a repetivite cycle of endless alerts that continually warn you that a virus has been found.

Symantec strongly recommends that you run only one antivirus program at a time. See here.

Try investigating by performing some other scans.

If your running Win XP/2000, download and scan with Ewido Anti-Spyware v4.0 in "SAFE MODE".
Be sure to print out the Ewido Install and Scan Instructions.

Download and scan with Ad-Aware SE Personal 1.06. Setup & Configure as shown here.
Download and scan with Spybot S&D 1.4. Setup & Configure as shown here.
[DO NOT choose the option to install TeaTimer]
Note: If you encounter any error messages while downloading the updates, manually download them from here.

Then perform this online Virus scan: Trend Micro Housecall
[Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.]
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#3 duderbot

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Posted 18 September 2006 - 09:43 PM

well i uninstalled norton, dled the ewido thingy and used it... didnt find whats screwing my computer up, and uhhh now its making my screen all screwy when i go into safe mode. the last thing you suggested me do makes my IE stop working too

#4 quietman7

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Posted 19 September 2006 - 05:54 AM

Since your indicating that nothing we have done is helping, we need to get a closer look as to what's going on with your system by creating a hijackthis log.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". When you have done that, post a log in the HijackThis Logs and Analysis Forum, not here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. Please be patient. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have no replies as this makes it easier for them to identify those who have not been helped. If you post another response, a team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted and any modifications you make may complicate the malware removal process.
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