I'm Bezukhov, and I'd like to help you with this. First some ground rules:
- Please do not run any tools on your own while we solve this. Some are rather powerful, and using one at the wrong moment can have catastrophic effects.
- Also please refrain from seeking help for this problem elsewhere. Too many cooks spoils the broth.
- Next, it is important that the instructions given be performed in the order given. We may need one tool to finish its job before another one starts.
- If at any time my instructions are not clear stop and ask for clarification.
- Rather than attach any logs to your post it is better that you copy and paste them instead, except if instructed otherwise.
- Any program that I ask you run should only be run once.
- As soon as your computer is clean I will let you know.
- Please try to complete any tasks and reply in 24 to 48 hours. I will try to do likewise. In the interest of full disclosure I am still a student, and therefore anything I propose must be cleared with an instructor, which may sometimes delay my responses. The upside to this is you'll have two heads looking into your problem.
- Lastly, do not make any changes to your computer from here on out until you get an "All Clear" from me.
Could you provide me with the following information?
- The make and model of this computer
- What version of Windows, is it Windows 10, Windows 7, etc
- What is this computer doing that makes you suspect it is infected?
Hijack This is no longer used for scanning. Use this instead:
Please download Farbar Recovery Scan Tool
and save it to your Desktop.Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also paste that, along with the FRST.txt into your next reply.
- Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
- When the tool opens, click Yes to disclaimer.
- Press the Scan button.
- When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
- Please copy and paste the log in your next reply.
Edited by Bezukhov, 13 September 2017 - 05:56 AM.