Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Bitdefender-NO WAY to remove it...

  • Please log in to reply
2 replies to this topic

#1 Newmail99


  • Members
  • 3 posts
  • Local time:01:01 PM

Posted 12 September 2017 - 10:00 AM

I'm using Windows 7.

So I downloaded the exe from a topic here about the best antivirus. The link given was https://download.bitdefender.com/windows/bp/agent/en-us/bitdefender_online.exe

After install the program never ran properly, says "Service unresponsive" and tells me to restart my PC (which doesn't help). I can't even open its full window and I must click on its little icon in the bottom right corner to open a small unmovable window with a few options:



I went to Control panel but couldn't uninstall from there because it was not even in the list with programs. Went to the offical site and tried all uninstall .exe (there are like 20 of them, WTF?!), none of them worked. Those for the 2016 version went further than the rest but in the end said "Uninstalled but with errors, please restart" and Bitdefender is still here after all this... I downloaded ESET/NOD32 uninstall tool but it couldn't even find Bitdefender. I then thought something went wrong when I first installed Bitdef so I tried to download the latest free version from the offical site with the intention to try again to uninstall after I update it. The newer installer looked in a completely different way from the first one (which seems to have been the 2016 version). Just when it was almost finished, this window appeared, literally forcing me to update/install Internet explorer (lol) with a sorry excuse:


I'll never use Bitdefender again. But what should I do now?

Edited by Newmail99, 12 September 2017 - 10:22 AM.

BC AdBot (Login to Remove)


#2 HyperHenry


  • Members
  • 775 posts
  • Gender:Male
  • Location:Iowa (but travel)
  • Local time:07:01 AM

Posted 12 September 2017 - 11:02 AM

Antivirus programs make themselves hard to uninstall to prevent viruses from uninstalling them. If it isn't showing up on the list of programs in the control panel you need to download Revo Uninstaller https://www.revouninstaller.com/start_freeware_download.html.


After it's uninstalled you need to download the Bitdefender Removal Tool to get rid of what ever remnants may be left.

#3 quietman7


    Bleepin' Janitor

  • Global Moderator
  • 51,745 posts
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:01 AM

Posted 12 September 2017 - 11:06 AM

If the uninstaller tool did not help, you may want to contact and ask Bitdefender Support...
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users