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Accounts Hacked

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#1 tph110


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  • Local time:06:35 AM

Posted 12 September 2017 - 07:27 AM

Hi there,


I woke up today to find that my netflix and spotify accounts had been hacked. 


I first noticed something was not right when I logged into my Airbnb account 2 days ago from my windows 10 PC (running Avast anti-virus software). Airbnb immediately sent me an email after logging in saying that the login was suspicious as the IP address was registered in the British Virgin Islands using a windows 7 PC with mozilla firefox browser (I was using google chrome and was in the UK at the time). I subsequently changed my password. 


Then today I found out that the email address and passwords to my spotify and netflix accounts had been changed overnight and I was no longer able to access them. 


I have contacted spotify and netflix and the accounts have been frozen. 


Apart from running a virus scan on my PC and changing all my passwords what else should I be doing? I also have a Nexus 6 running android 7.1.2.





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#2 buddy215


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Posted 12 September 2017 - 09:33 AM

I'm leaning toward the smart phone as being responsible for the password theft. You can start a new topic in the malware removal forum

to confirm that. I would suggest also that you reset the phone to its default settings.


Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

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