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Random freezes, no audio, no BSOD


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#1 lololig

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Posted 12 September 2017 - 03:52 AM

I have this problem for quite a long time now. I am usually playing a game and all of a sudden it freezes, audio stops and I cannot do anything else than resetting my pc with the reset button.

Sometimes, the reset button doesnt help enough and I have to press it again to make Windows start again.

I have reinstalled Windows 10 and it was over for a long time. 

 

Today I started playing Skyrim with Mods and got a freeze, I restarted and played another game and got a freeze as well.

 

I suspect that it is either caused by something in my graphics card or cause by one of the following: Installation of Chrome Remote Desktop (done recently) or Installation of Skyrim Mods (also done recently)

 

My hardware:

Intel Core i7 4790

nVidia GTX 970

Asrock B85M Pro4 motherboard

Kingston KVR16N11S8K2/8 (Total 16GB ram)

Antec VPF Series 450W PSU

 

This setup has worked fine for quite some time, but now keeps messing up. Somebody who knows what's up?



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#2 usasma

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Posted 12 September 2017 - 10:27 AM

Wait until the system freezes again, then recover and generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 lololig

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Posted 12 September 2017 - 01:10 PM

It crashed today, right before the post and I did not reboot after I reset the system so I ran the tests.

There seem to be quite a few error and warnings in the event log.

 

There are 5 Event ID 41 errors, and they are named Kernel-power. Guess the 2 of today were me pushing the reset button on the motherboard? Or were it the crashes?

Attached Files


Edited by lololig, 12 September 2017 - 01:13 PM.


#4 usasma

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Posted 13 September 2017 - 05:30 AM

EventID 41 errors are simply Windows saying it doesn't know why it shut down.

One way to generate them is to hold the power button down to shut off the system - but there are many other ways.
Here's some more info on them:  http://support.microsoft.com/kb/2028504

 

From the Admin logfile, you're having hundreds of problems with your Cisco AnyConnect software.

Please re-enable it, then uninstall it.

If it's needed, you can download a fresh copy - but please leave it off your system long enough to see if it fixes your problems.

 

Your UEFI/BIOS (version P2.40) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

If this does not stop the crashes, then please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests (Furmark and Other video), but please complete ALL the tests and let us know the results.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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