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Anti-virus can't detect infection


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10 replies to this topic

#1 wallacefactor

wallacefactor

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Posted 11 September 2017 - 11:15 PM

Hi guys, I'm on Windows 10 and unfortunately have an infection that can't be detected by Window Defender.

 

I get random tabs that open in Chrome and my computer is running a lot slower than usual.

 

Thanks in advance for any help!  :)



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#2 boopme

boopme

    To Insanity and Beyond


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  • Local time:03:07 PM

Posted 12 September 2017 - 11:20 AM

Welcome Wallace... Lets do these..

MiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP conf[iguration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
And finally I'd like us to scan your machine with ESET OnlineScan:
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 wallacefactor

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Posted 12 September 2017 - 06:05 PM

Hi boopme, thanks for taking the time to help!

 

Below is the MiniToolBox text file. When I tried to run TDSSKiller (saved to my desktop), it said "The requested resource is in use."

 

Would you like me to proceed with AdwCleaner, Junkware Removal Tool, and so on?

 

 

MiniToolBox by Farbar  Version: 17-06-2016

Ran by William (administrator) on 12-09-2017 at 16:59:07
Running from "C:\Users\William\Desktop"
Microsoft Windows 10 Enterprise  (X64)
Model: X75A Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
127.0.0.1 lmlicenses.wip4.adobe.com
127.0.0.1 lm.licenses.adobe.com
127.0.0.1 na1r.services.adobe.com
127.0.0.1 hlrcv.stage.adobe.com
127.0.0.1 practivate.adobe.com 
127.0.0.1 activate.adobe.com
========================= IP Configuration: ================================
 
Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30) = Ethernet (Connected)
802.11n Wireless LAN Card = Wi-Fi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
TAP-Windows Adapter V9 = PIA (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global taskoffload=disabled
add address name="Bluetooth Network Connection" address=10.3.0.1 mask=255.255.255.0
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : X75A-DS51
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : F4-B7-E2-29-66-05
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : 60-A4-4C-77-3A-A1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:282:802:66f0:fc30:a1df:6dc4:ec57(Preferred) 
   Temporary IPv6 Address. . . . . . : 2601:282:802:66f0:c0a7:810:9d26:a9bc(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::fc30:a1df:6dc4:ec57%6(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, September 12, 2017 8:03:34 AM
   Lease Expires . . . . . . . . . . : Tuesday, September 12, 2017 5:33:51 PM
   Default Gateway . . . . . . . . . : fe80::3edf:a9ff:fefb:7a82%6
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 90219596
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-17-46-AA-60-A4-4C-77-3A-A1
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter PIA:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-B4-93-2A-FF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : F4-B7-E2-29-66-03
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : F4-B7-E2-29-66-04
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{667B0DA2-6D1D-48BD-9FCB-702B42858AEA}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    google.com
Addresses:  2607:f8b0:400f:800::200e
  216.58.217.14
 
 
Pinging google.com [172.217.12.14] with 32 bytes of data:
Reply from 172.217.12.14: bytes=32 time=9ms TTL=55
Reply from 172.217.12.14: bytes=32 time=10ms TTL=55
 
Ping statistics for 172.217.12.14:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 10ms, Average = 9ms
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
  2001:4998:44:204::a7
  2001:4998:58:c02::a9
  206.190.36.45
  98.138.253.109
  98.139.180.149
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=32ms TTL=52
Reply from 98.138.253.109: bytes=32 time=32ms TTL=52
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 32ms, Average = 32ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  4...f4 b7 e2 29 66 05 ......Microsoft Wi-Fi Direct Virtual Adapter
  6...60 a4 4c 77 3a a1 ......Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
  9...00 ff b4 93 2a ff ......TAP-Windows Adapter V9
  5...f4 b7 e2 29 66 03 ......802.11n Wireless LAN Card
  3...f4 b7 e2 29 66 04 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 10...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.3     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.3    266
      192.168.0.3  255.255.255.255         On-link       192.168.0.3    266
    192.168.0.255  255.255.255.255         On-link       192.168.0.3    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.3    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.3    266
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  6    266 ::/0                     fe80::3edf:a9ff:fefb:7a82
  1    306 ::1/128                  On-link
  6    266 2601:282:802:66f0::/60   fe80::3edf:a9ff:fefb:7a82
  6    266 2601:282:802:66f0::/64   On-link
  6    266 2601:282:802:66f0:c0a7:810:9d26:a9bc/128
                                    On-link
  6    266 2601:282:802:66f0:fc30:a1df:6dc4:ec57/128
                                    On-link
  6    266 fe80::/64                On-link
  6    266 fe80::fc30:a1df:6dc4:ec57/128
                                    On-link
  1    306 ff00::/8                 On-link
  6    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [51200] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [363872] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/12/2017 03:47:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: utcxmxp.exe, version: 1.0.1.5, time stamp: 0x59991256
Faulting module name: libcef.dll, version: 3.2526.1373.0, time stamp: 0x587a0d9a
Exception code: 0xc0000005
Fault offset: 0x01eed9f0
Faulting process id: 0x77c
Faulting application start time: 0xutcxmxp.exe0
Faulting application path: utcxmxp.exe1
Faulting module path: utcxmxp.exe2
Report Id: utcxmxp.exe3
Faulting package full name: utcxmxp.exe4
Faulting package-relative application ID: utcxmxp.exe5
 
Error: (09/12/2017 03:34:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: utcxmxp.exe, version: 1.0.1.5, time stamp: 0x59991256
Faulting module name: libcef.dll, version: 3.2526.1373.0, time stamp: 0x587a0d9a
Exception code: 0xc0000005
Fault offset: 0x01eed9f0
Faulting process id: 0xe80
Faulting application start time: 0xutcxmxp.exe0
Faulting application path: utcxmxp.exe1
Faulting module path: utcxmxp.exe2
Report Id: utcxmxp.exe3
Faulting package full name: utcxmxp.exe4
Faulting package-relative application ID: utcxmxp.exe5
 
Error: (09/12/2017 03:31:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: utcxmxp.exe, version: 1.0.1.5, time stamp: 0x59991256
Faulting module name: libcef.dll, version: 3.2526.1373.0, time stamp: 0x587a0d9a
Exception code: 0xc0000005
Fault offset: 0x01eed9f0
Faulting process id: 0x1ab8
Faulting application start time: 0xutcxmxp.exe0
Faulting application path: utcxmxp.exe1
Faulting module path: utcxmxp.exe2
Report Id: utcxmxp.exe3
Faulting package full name: utcxmxp.exe4
Faulting package-relative application ID: utcxmxp.exe5
 
Error: (09/12/2017 01:20:26 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5588) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.
 
Error: (09/12/2017 01:20:26 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5588) An attempt to create the file "C:\Windows\system32\edbtmp.log" failed with system error 5 (0x00000005): "Access is denied. ".  The create file operation will fail with error -1032 (0xfffffbf8).
 
Error: (09/12/2017 01:20:16 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5588) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.
 
Error: (09/12/2017 01:20:16 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5588) An attempt to create the file "C:\Windows\system32\edbtmp.log" failed with system error 5 (0x00000005): "Access is denied. ".  The create file operation will fail with error -1032 (0xfffffbf8).
 
Error: (09/12/2017 01:20:05 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5588) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.
 
Error: (09/12/2017 01:20:05 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5588) An attempt to create the file "C:\Windows\system32\edbtmp.log" failed with system error 5 (0x00000005): "Access is denied. ".  The create file operation will fail with error -1032 (0xfffffbf8).
 
Error: (09/12/2017 01:19:55 PM) (Source: ESENT) (User: )
Description: SettingSyncHost (5588) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.
 
 
System errors:
=============
Error: (09/12/2017 08:03:33 AM) (Source: Service Control Manager) (User: )
Description: The Symantec Eraser Service service failed to start due to the following error: 
%%2 = The system cannot find the file specified.
 
 
Error: (09/12/2017 08:03:33 AM) (Source: Service Control Manager) (User: )
Description: The d9a68d870a0643a00fc7f633f4c3b6d1 service failed to start due to the following error: 
%%2 = The system cannot find the file specified.
 
 
Error: (09/12/2017 08:03:06 AM) (Source: Service Control Manager) (User: )
Description: The User Data Access_Session1 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (09/12/2017 08:03:06 AM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_Session1 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (09/12/2017 08:03:06 AM) (Source: Service Control Manager) (User: )
Description: The Contact Data_Session1 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (09/12/2017 08:03:06 AM) (Source: Service Control Manager) (User: )
Description: The Sync Host_Session1 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (09/12/2017 07:52:39 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0xc1900107: Feature update to Windows 10 Enterprise, version 1703.
 
Error: (09/12/2017 06:32:02 AM) (Source: DCOM) (User: X75A-DS51)
Description: CortanaUI.AppX8z5q44mt1b9k6x2nkjj0bkr2e1ac0dxy.mca
 
Error: (09/12/2017 06:26:28 AM) (Source: DCOM) (User: X75A-DS51)
Description: CortanaUI.AppXjxtspbn4351hrtx8tc95e89kaz3h2f1f.mca
 
Error: (09/12/2017 06:17:02 AM) (Source: DCOM) (User: X75A-DS51)
Description: CortanaUI.AppX8z5q44mt1b9k6x2nkjj0bkr2e1ac0dxy.mca
 
 
Microsoft Office Sessions:
=========================
Error: (09/12/2017 03:47:01 PM) (Source: Application Error)(User: )
Description: utcxmxp.exe1.0.1.559991256libcef.dll3.2526.1373.0587a0d9ac000000501eed9f077c01d32c1071eac9aeC:\Users\William\AppData\Local\winoxjv\utcxmxp.exeC:\Users\William\AppData\Local\winoxjv\libcef.dllc37d75a6-3084-4bc1-9533-e7586fcbccdc
 
Error: (09/12/2017 03:34:14 PM) (Source: Application Error)(User: )
Description: utcxmxp.exe1.0.1.559991256libcef.dll3.2526.1373.0587a0d9ac000000501eed9f0e8001d32c0ebb8bade8C:\Users\William\AppData\Local\winoxjv\utcxmxp.exeC:\Users\William\AppData\Local\winoxjv\libcef.dllc20b8c67-c09b-499f-850a-f79c7d7a0d0e
 
Error: (09/12/2017 03:31:18 PM) (Source: Application Error)(User: )
Description: utcxmxp.exe1.0.1.559991256libcef.dll3.2526.1373.0587a0d9ac000000501eed9f01ab801d32c0e53b661bdC:\Users\William\AppData\Local\winoxjv\utcxmxp.exeC:\Users\William\AppData\Local\winoxjv\libcef.dll05bb3f7c-dd26-42a1-9a12-6834210b0c5b
 
Error: (09/12/2017 01:20:26 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5588-1032
 
Error: (09/12/2017 01:20:26 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5588C:\Windows\system32\edbtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (09/12/2017 01:20:16 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5588-1032
 
Error: (09/12/2017 01:20:16 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5588C:\Windows\system32\edbtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (09/12/2017 01:20:05 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5588-1032
 
Error: (09/12/2017 01:20:05 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5588C:\Windows\system32\edbtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
Error: (09/12/2017 01:19:55 PM) (Source: ESENT)(User: )
Description: SettingSyncHost5588-1032
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-09-11 18:36:15.377
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-10 16:39:33.495
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-09-09 18:11:14.186
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
Ace Stream Media 3.1.1 (HKCU\...\AceStream) (Version: 3.1.1 - Ace Stream Media)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.6.0.248 - Adobe Systems Incorporated)
Adobe Photoshop CC 2015 (HKLM-x32\...\{793C2BF7-A4FE-4608-91C9-9282C5801C21}) (Version: 16.0 - Adobe Systems Incorporated)
Alcor Micro USB Card Reader (HKLM-x32\...\{4555BB9E-E715-4260-A178-E8EFD2B653E3}) (Version: 1.2.0117.08443 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 1.2.0117.08443 - Alcor Micro Corp.)
Apple Application Support (32-bit) (HKLM-x32\...\{FE5C2FAA-118D-4509-B51D-3F71CC9E1B3E}) (Version: 4.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{2937FD88-C9D6-4B82-B539-37CD0A572F42}) (Version: 4.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}) (Version: 9.3.0.15 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 4.0.18 - ASUS)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0039 - ASUS)
CCleaner (HKLM\...\CCleaner) (Version: 5.33 - Piriform)
FileZilla Client 3.23.0.2 (HKLM-x32\...\FileZilla Client) (Version: 3.23.0.2 - Tim Kosse)
Follow Liker version 9.2.9 (HKLM-x32\...\{0C42C8A7-894B-49A1-B6EC-FB7FB3C0A193}_is1) (Version: 9.2.9 - Follow Liker)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.2.8.1124 - Foxit Software Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 61.0.3163.79 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
HL-L2360D series HL-L2340D series (HKLM-x32\...\{46B58839-2405-48D6-A59D-F8246158A6ED}) (Version: 1.0.1.0 - Brother Industries, Ltd.)
Keyword Researcher Pro version 10.84 (HKLM-x32\...\Keyword Researcher Pro_is1) (Version: 10.84 - Clever Gizmos)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
qBittorrent 3.3.3 (HKLM-x32\...\qBittorrent) (Version: 3.3.3 - The qBittorrent project)
R for Windows 3.3.1 (HKLM\...\R for Windows 3.3.1_is1) (Version: 3.3.1 - R Core Team)
R for Windows 3.4.1 (HKLM\...\R for Windows 3.4.1_is1) (Version: 3.4.1 - R Core Team)
RStudio (HKLM-x32\...\RStudio) (Version: 1.0.153 - RStudio)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0015-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0016-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0019-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001B-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C814F7D9-CE9D-45AA-BA7C-88BDD0E1EB7C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.PROPLUS_{77A8B979-11B0-4774-8003-574EE8A4BC22}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.PROPLUS_{05916788-991E-417B-A8F3-77F90A2B8271}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-002C-0409-1000-0000000FF1CE}_Office14.PROPLUS_{D4D48631-AC28-4250-B882-C956555B0B1D}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F3FAAB68-7697-4B1F-A23A-72312565AEAB}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0409-1000-0000000FF1CE}_Office14.PROPLUS_{944EFCFD-823D-4C0A-9B01-CD76EEAEA1F3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0044-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00A1-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00BA-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0115-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0117-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Skype Meetings App (HKLM-x32\...\{E8E6D26B-382E-43C8-91BA-AB8DF2CD0C10}) (Version: 16.2.0.194 - Microsoft Corporation)
Skype™ 7.33 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.33.105 - Skype Technologies S.A.)
SQLyog Community 12.2.5 (64 bit) (HKLM\...\SQLyogCommunity64) (Version: 12.2.5 (64 bit) - Webyog Inc.)
StarCraft (HKLM-x32\...\StarCraft) (Version:  - Blizzard Entertainment)
Sublime Text Build 3126 (HKLM\...\Sublime Text 3_is1) (Version:  - Sublime HQ Pty Ltd)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
WinRAR 5.40 beta 4 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.4 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 32%
Total physical RAM: 8077.67 MB
Available physical RAM: 5455.69 MB
Total Virtual: 9357.67 MB
Available Virtual: 6865.88 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:223.02 GB) (Free:113.59 GB) NTFS
2 Drive d: (BROTHER) (CDROM) (Total:0.21 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\X75A-DS51
 
Administrator            DefaultAccount           Guest                    
William                  
 
 
**** End of log ****
 


#4 boopme

boopme

    To Insanity and Beyond


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Posted 13 September 2017 - 09:42 AM

Ok, Yes Skip Tddskiller for now and do the rest..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 wallacefactor

wallacefactor
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Posted 13 September 2017 - 03:05 PM

Thanks again for following back up. Here's the AdwCleaner results. I don't see anything that I need to keep, but have not pressed "Clean" yet.

 

 

# AdwCleaner 7.0.2.1 - Logfile created on Wed Sep 13 20:01:13 2017

# Updated on 2017/29/08 by Malwarebytes 
# Database: 09-13-2017.1
# Running on Windows 10 Enterprise (X64)
# Mode: scan
 
***** [ Services ] *****
 
PUP.Adware.Heuristic, d9a68d870a0643a00fc7f633f4c3b6d1
 
 
***** [ Folders ] *****
 
PUP.Optional.Legacy, C:\Users\William\AppData\Roaming\acestream
PUP.Optional.Legacy, C:\Users\William\AppData\LocalLow\.acestream
PUP.Optional.Legacy, C:\Users\William\AppData\Roaming\.acestream
PUP.Optional.Legacy, C:\_acestream_cache_
 
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
PUP.Optional.Legacy, SVC Update
 
 
***** [ Registry ] *****
 
PUP.Optional.Legacy, [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | TCP Query User{51ED1CFD-2585-4ECE-83B7-A3A3C2BA8A20}C:\users\william\appdata\roaming\acestream\engine\ace_engine.exe
PUP.Optional.Legacy, [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | UDP Query User{F5622A27-A048-4E62-9DE4-72C3381C2399}C:\users\william\appdata\roaming\acestream\engine\ace_engine.exe
PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-3956421128-2008556380-1758096131-1001\Software\AceStream
PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-3956421128-2008556380-1758096131-1001\Software\Microsoft\Windows\CurrentVersion\Uninstall\AceStream
PUP.Optional.Legacy, [Key] - HKCU\Software\AceStream
PUP.Optional.Legacy, [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\AceStream
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\CLSID\{79690976-ED6E-403C-BBBA-F8928B5EDE17}
PUP.Optional.Legacy, [Key] - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acelive
PUP.Optional.Legacy, [Key] - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acemedia
PUP.Optional.Legacy, [Key] - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acestream
PUP.Optional.Legacy, [Key] - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.tslive
PUP.Optional.Legacy, [Key] - HKCU\SOFTWARE\Classes\Applications\ace_player.exe
PUP.Optional.Legacy, [Key] - HKCU\SOFTWARE\Classes\MIME\Database\Content Type\application\x-acestream-plugin
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\Applications\ace_player.exe
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\MIME\Database\Content Type\application\x-acestream-plugin
PUP.Optional.Legacy, [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acelive
PUP.Optional.Legacy, [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acemedia
PUP.Optional.Legacy, [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.acestream
PUP.Optional.Legacy, [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.tslive
PUP.Optional.WindowService, [Key] - HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application
PUP.Optional.WindowService, [Key] - HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application
PUP.Optional.AceStream, [Value] - HKCU\Software\RegisteredApplications | AceStream
 
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries.
 
***** [ Chromium (and derivatives) ] *****
 
PUP.Optional.Legacy, Plugin found: Alexa Traffic Rank - 
 
/!\ Please Reset the Chrome Synchronization before cleaning the Chrome Preferences: https://support.google.com/chrome/answer/3097271 
 
 
*************************
 
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########


#6 boopme

boopme

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Posted 13 September 2017 - 03:12 PM

That can all go..
I'll be back around 6pm
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 wallacefactor

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Posted 13 September 2017 - 03:58 PM

Great, I've cleaned everything from AdwCleaner. Unfortunately can't start Junkware Removal Tool - when I try to run, it says "Could not create file "C:\Users\...\AppData\Local\Temp\jrt\clean_shortcut.vbs". Access is denied."

 

ESET Cleaner results below: 

 

 

C:\Users\William\AppData\Local\Google\Chrome\User Data Default\Default\Cache\f_000022 JS/Adware.AztecMedia.A application

C:\Users\William\AppData\Local\Google\Chrome\User Data Default\Default\Extensions\bbnkndmgjjcdepgijgajjgkemhjpdhde\1.2_0\background.js JS/Spigot.A potentially unwanted application
C:\Users\William\AppData\Local\Google\Chrome\User Data Default\Default\Extensions\nlaampddbdkbenanppfnchmkdcidcdbj\12.602.11.57241_0\components\api\background\widget-api-impl.js JS/Mindspark.E potentially unwanted application
C:\Users\William\AppData\Local\Google\Chrome\User Data Default\Default\Extensions\nlaampddbdkbenanppfnchmkdcidcdbj\12.602.11.57241_0\js\scriptInjector.js JS/Mindspark.E potentially unwanted application
C:\Users\William\Downloads\ccsetup533.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Windows\06402946f1e82e32f93fc1e011edffcd.exe Win32/Adware.Zdengo.DS application
C:\Windows\reproducing.exe a variant of MSIL/Adware.Dotdo.BO application
C:\Windows\SECOH-QAD.dll Win64/HackKMS.D potentially unsafe application
C:\Windows\System32\SppExtComObjHook.dll a variant of Win64/HackKMS.I potentially unsafe application
C:\Windows\System32\drivers\71a03c2d921b75e6e3fdeae2a93e0dd2.sys a variant of Win64/Riskware.NetFilter.T application
 


#8 boopme

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Posted 14 September 2017 - 08:48 AM

Sorry, could not get back yesterday.. Lets do MBAM

51a46ae42d560-malwarebytes_anti_malware.Malwarebytes Anti-Malware
  • Download MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click the Scan Now button, a threat scan will start automatically.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
    • If no threats were found, click View detailed log.
      • Click Export and save the log as a .txt file on your Desktop or another location.
    • If the scan detected any threats, click Apply Actions.
      • To complete any actions taken you will be prompted to restart your computer...click on Yes.
      • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
      • Check the box next to Scan Log. Choose the most current scan and click View.
      • Click Export and save the log as a .txt file on your Desktop or another location.
  • Providing the MalwareBytes' Anti-Malware log file
    • Attach the log file you just saved to your next reply for further review.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 wallacefactor

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Posted 14 September 2017 - 09:29 AM

Not a problem, thanks for your time. Here's the MalwareBytes log - I clicked quarantine but only 1 of the 2 threats could be quarantined.

 

 

Malwarebytes

www.malwarebytes.com
 
-Log Details-
Scan Date: 9/14/17
Scan Time: 8:23 AM
Log File: 3b8620fc-9958-11e7-80a6-f4b7e2296604.json
Administrator: Yes
 
-Software Information-
Version: 3.2.2.2018
Components Version: 1.0.188
Update Package Version: 1.0.2803
License: Trial
 
-System Information-
OS: Windows 10 (Build 10240.17443)
CPU: x64
File System: NTFS
User: X75A-DS51\William
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 332303
Threats Detected: 2
Threats Quarantined: 1
Time Elapsed: 0 min, 59 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 2
Trojan.Clicker, C:\WINDOWS\SYSTEM32\DRIVERS\MSIDNTFS.SYS, Removal Failed, [21], [433332],1.0.2803
Generic.Malware/Suspicious, C:\WINDOWS\06402946F1E82E32F93FC1E011EDFFCD.EXE, Quarantined, [0], [392686],1.0.2803
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#10 boopme

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Posted 14 September 2017 - 09:58 AM

Ok, you're welcome!

I think we have some malware we will need stronger tools to get... That clicker Trojan that won't remove and I believe this file is an infection. "utcxmxp.exe". We need a new topic and an FRST log... Do steps 6 and 7...

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 hamluis

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Posted 14 September 2017 - 03:43 PM

Op posted new topic in MRL, https://www.bleepingcomputer.com/forums/t/657313/malware-causing-tabs-to-open-in-chrome-and-taking-up-computer-memory/ .

 

To avoid confusion, I am closing this Am I Infected topic.

 

Louis






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