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Vertical green or skyblue lines on Windows 10 startup


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#1 Jsk-Pro

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Posted 10 September 2017 - 06:44 AM

Hello,

My laptop suddenly got this problem. It was working fine before. Here is the issue, when I press start button, the screen show green or skyblue lines (sometime entire screen gets filled)
and then windows don't start but sometimes (rarely) it starts up normally and works fine until i shut it down.

First, I searched some sites and thought it was a display or video card problem but that's not the case. I have also tried installing new windows. When I tried some reapirs using advanced options, then only comand prompt window area got green lines and rest of the screen was fine. I have attached some photos.

It also gave me some errors over the time.

* Critical process died
* Bad system config info
* Error code: d000015c
* Error code: 0xc000021a

Configuration:
Processor i7, videocard gtx 960m, windows 10(on ssd)
Attached File  IMG_2234.JPG   192.19KB   0 downloads
Attached File  IMG_2238.JPG   144.94KB   0 downloads

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#2 usasma

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Posted 10 September 2017 - 07:13 PM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Jsk-Pro

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Posted 11 September 2017 - 01:22 AM

Thank You for reply. Here are the required results

 

Result Set #1 Output:

 

Attached File  SysnativeFileCollectionApp.zip   320.85KB   3 downloads

 

Result Set #2 Output:

 

Attached File  Admin.zip   76.71KB   1 downloads

 



#4 usasma

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Posted 11 September 2017 - 05:05 AM

The Admin log file shows many, many errors related to internet connectivity.  Do you have an intermittent connection or do you turn it off?
There'a also a lot of install failures for different devices and problems with the Intel graphics adapter.

It also reports a problem with a network driver that is uncertified.  Are you using NetworX?  If so, please uninstall it while we troubleshoot.  Feel free to reinstall it once the troubleshooting is done.

Finally, there are hundreds of DCOM errors.  Please try this:

 

Please attempt to fix your DCOM errors by doing this:

Go to Start, and then to Run (or the Win and R keys)
Type in "dcomcnfg" (without the quotes) and press Enter

In the Component Services window that opens, go to the left hand pane and double click on:
- Component Services, then on
- Computers, then on
- My Computer, then on
- DCOM Config
If it asks you to register any of the components, click Yes
This may happen several times if there are several unregistered components

Once you're finished, close the window and reboot the computer.
Check to see if the problems are fixed.
NOTE:  This is a generic "fix" for DCOM errors.  If it does not fix your problems, please post back.

I am concerned about the integrity of your Windows installation (because of all these errors)

If you're able, the easiest solution for these errors would be a clean install of Windows

If you'd like to do that, please let me know and I'll post the instructions for a clean install.

 

If not, the next suggestion is to replace your Intel graphics drivers.

Please:

- go to the laptop manufacturer's support page and download the latest, W10 compatible Intel graphics drivers

- then uninstall the current Intel graphics drivers from your system

- then install the freshly downloaded Intel graphics drivers and monitor for further problems.

 

I'm running late for work right now.  I'll post back with an analysis of the Sysnative reports tonight or tomorrow AM

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Jsk-Pro

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Posted 11 September 2017 - 06:02 AM

 Thanks for you help. I really appreciate it.

 
I don't have WiFi connection and usually connect my laptop with mobile's hotspot to surf internet. I also kill some processes from my taskbar as they use my whole bandwidth.
 
I also want to mention that about eight months ago i had a problem with my wireless adapter. I was loose (hardware problem) and every time i move my laptop it tends to restart but, i fixed it (I think)
 
Done with the Networx (uninstall), Intel vga driver (fresh install) and DCOM fix.
Note: Laptop is booting up normally since yesterday.


#6 Jsk-Pro

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Posted 11 September 2017 - 07:47 AM

Same problem persists again. ( It doesn't shutdown in between,) only cause problem on new boot)

#7 usasma

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Posted 12 September 2017 - 05:28 AM

Your UEFI/BIOS (version V1.15) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).
 

No Windows Update hotfixes installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Many Live Kernel Events (without corresponding BSOD events) in the WER section of the MSINFO32 report.

This is often a sign of a hardware issue - so I'd suggest running these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the video tests (Furmark and Other video) but finish ALL of the tests and let us know the results - we can move on from there.

 

Good luck!

 

EDIT:  As you had problems with the wireless adapter in the past, it's one of the likely things that should be looked at now.

Can you remove the wifi card and see if that helps?


Edited by usasma, 12 September 2017 - 05:30 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Jsk-Pro

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Posted 12 September 2017 - 03:47 PM

Hi, yesterday my laptop problem got worse. The screen was not turning on at all, motherboard was overheating, so I was sure that it will be a hardware problem.

 

I took my laptop to service center. They told me that it is a motherboard (display chip) problem (as you have mentioned) due to overheating. They fixed my laptop today. It is working fine now. Windows is functioning normally.

 

(WiFi card is working fine)

 

Thank You.



#9 usasma

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Posted 13 September 2017 - 05:31 AM

Sorry to hear that you had such a bad problem, but am glad that you got it fixed and are back using it.
Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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