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Possible Malware Problem, Possibly Web Browser Advertisement Redirect


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#1 JRuss93

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Posted 08 September 2017 - 11:50 PM

Pretty much what the title says, randomly when I click on links or even the scrollbar or screen in general I am sometimes given a new tab at a shady site of some kind.  Sometimes it's persistent enough that I have to start s shutdown of my laptop to force close the browser.  From what I've seen on this site I think it is a web browser advertisement redirect (though i don't know if I have any other problems)but the guide I read said that if I am uncomfortable making changes to my computer on my own i could request help here.

Thanks much in advance!



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#2 nasdaq

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Posted 09 September 2017 - 10:30 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


:step1: Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

:step2: Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

:step3: Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.
==============================

#3 JRuss93

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Posted 09 September 2017 - 04:32 PM

Attached File  Log.txt   238.22KB   1 downloads

 

I have completed to the point of running the malware scan with Malwarebytes.  I actually ran it twice, the first time I restarted the computer when prompted but it didn't let me save the log and when I checked the quarantine afterwards there were only 6 items there when the found threats were massively more than that.  The second time I successfully saved the log which will be attached here and Malwarebytes is currently working on quarantining the 1493 "threats".

 

The reason I'm posting this now is with the massive number of files labeled simply as potentially unwanted files I was concerned about accidentally losing something important, especially since a lot of them are denoted as being in system 32 and I've heard that's touching.

 

Looking it over i found that all the files are associated with things I don't want on my computer, with the possible exception of some kind of safe search thing, but I still wanted to get feedback before I continue.

 

One more thing, I realized recently I may also have a search redirect virus where my searches in Chrome keep shifting to Yahoo.  This is less of a problem though.  Will this process fix that as well or does that require other measures?

 

Thanks again so much for your time and efforts on this!



#4 nasdaq

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Posted 10 September 2017 - 09:29 AM

Hi,

Trust Malwarebytes. Remove everything.

Run the the AdwCleaner and clean everything.

Run the Farbar program and post the logs for my review.

#5 nasdaq

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Posted 16 September 2017 - 06:28 AM

Are you still with me?

#6 JRuss93

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Posted 16 September 2017 - 07:35 PM

Sorry, been really busy the past few days and haven't had a chance to finish this out.  About to go for it now.



#7 JRuss93

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Posted 16 September 2017 - 10:35 PM

Okay, this should have all the logs.  There's going to be more than one of each kind because I was still having the problem after the first go and AdwCleaner found something else but now Malwarebytes and AdwCleaner say there is nothing.

 

Apologies if there are any excess files.

 

Okay, in spite of the start of this message I have had the redirect problem multiple times just trying to navigate this page and post my reply.  So I don't know how much this actually accomplished.

Attached Files



#8 JRuss93

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Posted 16 September 2017 - 10:43 PM

Also my computer has crashed at least three or four times since I did these steps. My computer has crashed occasionally a couple times before but never repeatedly like this. That's really being a bugger.

#9 nasdaq

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Posted 17 September 2017 - 08:39 AM

Hi,

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

GroupPolicy: Restriction <==== ATTENTION
GroupPolicy\User: Restriction <==== ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
HKU\S-1-5-21-1968845110-3549591936-2456562590-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <==== ATTENTION
FF HKLM-x32\...\Firefox\Extensions: [{jid1-vS7biDmom8YxhA@jetpack}] - 7913864\extensions\{jid1-vS7biDmom8YxhA@jetpack} => not found
CHR StartupUrls: Default -> "hxxp://www.trainelevation.com/near/"
CustomCLSID: HKU\S-1-5-21-1968845110-3549591936-2456562590-1001_Classes\CLSID\{0E270DAA-1BE6-48F2-AC49-D32AA5190FC0}\InprocServer32 -> %%systemroot%%\system32\shell32.dll => No File
CustomCLSID: HKU\S-1-5-21-1968845110-3549591936-2456562590-1001_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4}\InprocServer32 -> C:\Users\John\AppData\Local\Google\Update\1.3.31.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1968845110-3549591936-2456562590-1001_Classes\CLSID\{8C46158B-D978-483C-A312-16EE5013BE04}\InprocServer32 -> C:\Users\John\AppData\Local\Google\Update\1.3.33.3\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1968845110-3549591936-2456562590-1001_Classes\CLSID\{CB492AF1-2CEF-4E58-BE47-471C77D0C8BA}\InprocServer32 -> C:\Users\John\AppData\Local\Google\Update\1.3.32.7\psuser_64.dll => No File
ContextMenuHandlers1: [WinRAR] -> {B41DB860-64E4-11D2-9906-E49FADC173CA} => C:\Users\John\Desktop\rarext64.dll -> No File
ContextMenuHandlers1-x32: [WinRAR32] -> {B41DB860-8EE4-11D2-9906-E49FADC173CA} => C:\Users\John\Desktop\rarext.dll -> No File
ContextMenuHandlers6: [WinRAR] -> {B41DB860-64E4-11D2-9906-E49FADC173CA} => C:\Users\John\Desktop\rarext64.dll -> No File
ContextMenuHandlers6-x32: [WinRAR32] -> {B41DB860-8EE4-11D2-9906-E49FADC173CA} => C:\Users\John\Desktop\rarext.dll -> No File
Task: {1C1A3BB6-43E4-42D3-AD7D-FCCA028E25EF} - System32\Tasks\{5A0D54D0-A914-B272-0076-5935F7C61819} => C:\Users\John\AppData\Roaming\{CEB8F~1\SYNCVE~1.EXE <==== ATTENTION
Task: {2EA32865-01EF-4D08-8C86-9B0E0301EB9A} - System32\Tasks\{6B2F0F36-E943-468C-89B7-9462C0D3A396} => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
Task: {4AD53026-905F-4657-A3BE-AB50C084B519} - System32\Tasks\{6BB8CBC0-66EE-41AB-876D-7BECC83CCAA6} => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
Task: {99D75B8F-AB9E-490B-993A-D3E583129BED} - System32\Tasks\{FBC23F7B-4BD6-48AA-9C1A-E21F26339BE6} => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
Task: {C5B65656-06B0-42DB-9E3A-D96C9C45F2D6} - System32\Tasks\{D563747C-FCF8-45DB-94A1-46D7CB819053} => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
Task: {DC199673-3EB7-4CD1-989E-6D0ABF8D6BD1} - System32\Tasks\{5677736D-A693-843A-C6B7-70C65BDB743A} => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
Task: {FC981C03-F751-4683-82CF-C5BBF756C3F0} - \IntegrationManager -> No File <==== ATTENTION
Task: C:\WINDOWS\Tasks\{5677736D-A693-843A-C6B7-70C65BDB743A}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
Task: C:\WINDOWS\Tasks\{5A0D54D0-A914-B272-0076-5935F7C61819}.job => C:\Users\John\AppData\Roaming\{CEB8F~1\SYNCVE~1.EXE <==== ATTENTION
Task: C:\WINDOWS\Tasks\{68A46D54-8B71-4C3F-9370-4FFE41DE6589}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
Task: C:\WINDOWS\Tasks\{6B2F0F36-E943-468C-89B7-9462C0D3A396}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
Task: C:\WINDOWS\Tasks\{6BB8CBC0-66EE-41AB-876D-7BECC83CCAA6}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
Task: C:\WINDOWS\Tasks\{D563747C-FCF8-45DB-94A1-46D7CB819053}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
Task: C:\WINDOWS\Tasks\{FBC23F7B-4BD6-48AA-9C1A-E21F26339BE6}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\Windows\System32\Tasks\{5A0D54D0-A914-B272-0076-5935F7C61819} => C:\Users\John\AppData\Roaming\{CEB8F~1\SYNCVE~1.EXE <==== ATTENTION
C:\Windows\System32\Tasks\{6B2F0F36-E943-468C-89B7-9462C0D3A396} => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\Windows\System32\Tasks\{6BB8CBC0-66EE-41AB-876D-7BECC83CCAA6} => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\Windows\System32\Tasks\{FBC23F7B-4BD6-48AA-9C1A-E21F26339BE6} => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\Windows\System32\Tasks\{D563747C-FCF8-45DB-94A1-46D7CB819053} => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\Windows\System32\Tasks\{5677736D-A693-843A-C6B7-70C65BDB743A} => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\WINDOWS\Tasks\{5677736D-A693-843A-C6B7-70C65BDB743A}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\WINDOWS\Tasks\{5A0D54D0-A914-B272-0076-5935F7C61819}.job => C:\Users\John\AppData\Roaming\{CEB8F~1\SYNCVE~1.EXE <==== ATTENTION
C:\WINDOWS\Tasks\{68A46D54-8B71-4C3F-9370-4FFE41DE6589}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\WINDOWS\Tasks\{6B2F0F36-E943-468C-89B7-9462C0D3A396}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\WINDOWS\Tasks\{6BB8CBC0-66EE-41AB-876D-7BECC83CCAA6}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\WINDOWS\Tasks\{D563747C-FCF8-45DB-94A1-46D7CB819053}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\WINDOWS\Tasks\{FBC23F7B-4BD6-48AA-9C1A-E21F26339BE6}.job => C:\Users\John\AppData\Local\{E389D~1\UPDATE~1.EXE <==== ATTENTION
C:\Windows\Tasks\{5677736D-A693-843A-C6B7-70C65BDB743A}.job
C:\Windows\Tasks\{5A0D54D0-A914-B272-0076-5935F7C61819}.job
C:\Windows\Tasks\{68A46D54-8B71-4C3F-9370-4FFE41DE6589}.job
C:\Windows\Tasks\{6B2F0F36-E943-468C-89B7-9462C0D3A396}.job
C:\Windows\Tasks\{6BB8CBC0-66EE-41AB-876D-7BECC83CCAA6}.job
C:\Windows\Tasks\{D563747C-FCF8-45DB-94A1-46D7CB819053}.job
C:\Windows\Tasks\{FBC23F7B-4BD6-48AA-9C1A-E21F26339BE6}.job
C:\Users\John\AppData\Local\{E389D~1\
C:\Users\John\AppData\Roaming\{CEB8F~1
C:\WINDOWS\Minidump\091617-48171-01.dmp
C:\WINDOWS\Minidump\090917-28937-01.dmp
C:\WINDOWS\MEMORY.DMP

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png or the 3 vertical dots located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.
===

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended. (You need to check with Internet Explorer) <- Important.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after the update you can remove the old versions of Java via the Control Panel > Programs > Programs and Features.
Java 8 Update 121 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
===

Please post the Fixlog.txt and let me know what problem persists with this computer.

#10 JRuss93

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Posted 17 September 2017 - 10:24 AM

I've gotten all the way to the part dealing with Java, but when I go to the link you gave me to check my version (In internet explorer) and click the button to do so, it doesn't really do anything, just pops up a window saying that this site uses Java,  If I click OK nothing happens, if I click learn more it goes to a support.microsoft.com page in Microsoft Edge that tells me how to install Java using Internet Explorer.

And the Oracle site that the link you quoted from that blog doesn't seem to have regular Java, it says it's Java SE, something about being for Java developers.

 

So I'm not sure exactly what to do from here.

 

Also here is the Farbar fixlog.

 

Also I haven't been having any problems since shortly after my previous post, and the crashes I mentioned may have just been a safety measure as my computer was getting quite hot, probably from extended use.

Attached Files



#11 nasdaq

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Posted 17 September 2017 - 12:22 PM

Hi,

I've gotten all the way to the part dealing with Java, but when I go to the link you gave me to check my version (In internet explorer) and click the button to do so, it doesn't really do anything, just pops up a window saying that this site uses Java, If I click OK nothing happens, if I click learn more it goes to a support.microsoft.com page in Microsoft Edge that tells me how to install Java using Internet Explorer.


You must be using Microsoft Internet Explorer not Microsoft Edge. I just tried it and it works with IE.




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