Hello! Generic title, I know, but it's late and I'm unable to come up with anything better.
This specific laptop is a school supplied one, and as such I do not really know all the stuff done to it. It came pre-installed with windows 7 professional, though when I look at the bottom of the laptop it tells me it should be windows 8 pro. (I was disappointed too.) 32-bit, I've had the laptop 2, 3 years, and I have had to use the restore utility that the school had on it at one point to force it back to windows 7 back when we got 'free' versions of windows 10. Hp 255 G3 (Forgive me, its most likely wrong. I could go find the box if I need to.) I do not know how old it is specifically, as the school could have mailed me a used one they simply re-installed.
I was doing my schoolwork tonight, and I ran a class connect with the program that I've always used to run it. Once it started, I had to pause it as I was reading something, but it wouldn't pause, and after playing for 4 seconds it crashed into a bluescreen. Something about an uncorrectable hardware error. I let it go into safe mode with networking, trying to figure out what I could from it with google but not coming up with much. Deciding to test the waters, I went back in normal windows, and I ran the program again, and this time it got to about 10 seconds in until it glitched the entire screen out and was unresponsive completely. I had to force restart it with the power button, rebooting normally I tried to see if it was a graphics card issue, but no luck. I checked device manager and it didn't tell me any errors, but I noticed my computer didn't tell me to press f3 to boot into the restore utility when I turned it on that time. It was very laggy and slow, I couldn't click on the task bar without it freezing, so I restarted it to safe mode with networking, and after a slow boot up I installed malwarebytes, though I haven't scanned yet in case I am not supposed to.
I believe it came with Mcaffee, though I think I uninstalled it a few months ago or something since I can't seem to find it in control panel.
I also noticed when it was loading drivers, there was a few little blue.. sticks at the top left of the screen, but I didn't manage to catch a photo of it before it went away. I hope this computer isn't going to go out on me, as I have unfinished schoolwork on the laptop, and I haven't ever had much good luck with blue screens before.
My apologies in advance, as I could not give all the information requested since this is a school provided laptop and I will need to eventually return it back to the school when I am finished with this year. Thank you to whoever helps me, I'm not the best with hardware issues!
(PS. I could post photos of the blue screen and the glitchy screen if requested, it won't be too hard to do!)