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Broken "New" context menu entry from right click on desktop


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#1 philipk

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Posted 08 September 2017 - 11:20 AM

When I right click on the desktop of my Dell XPS 13 laptop running Windows 10 Pro, the context menu pops up as expected. When I move my mouse to hover over the "New" entry, I get a spinning circle cursor, then the display refreshes. No entries pop up, as they should.

 

I checked in the registry and, under Computer\HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New, is a Default key with the proper value ( {D969A300-E7FF-11d0-A93B-00A0C90F2719} ). 

 

I ran NirSoft's ShellMenuNew.exe application. It shows 14 entries that should show up when I select New from the right click context menu on the Desktop.

 

Can someone please help me?

 

Thanks in advance.

 

Best,

Phil



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#2 dc3

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Posted 08 September 2017 - 11:54 AM

Please run System File Checker.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

You will need to open the Command Prompt to run the sfc /scannow.  The easiest way to do this is to press the Windows key and the X key.   A menu will open with the option Command Prompt (Admin), click on this.  This will open the Command Prompt.

Important:  Depending on which version of Windows 10 you are using the option in the menu for Command Prompt (Admin) may have been replaced with Windows PowerShell (Admin).  The command used here needs to be run from the Command Prompt (Admin).  

To switch the option back from Windows PowerShell (Admin) open the start menu, tap/click on Settings, then select Personalization, then Taskbar.

Under Taskbar you will see the option Replace Command Prompt with Windows PowerShell in the menu when I right-click the start button or press Window key + X key.  Move the switch so that Command Prompt (Amin) is on.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.  

Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.
 


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#3 FreeBooter

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Posted 08 September 2017 - 12:00 PM

Maybe one of the NEW menu shortcuts causing the issue you should one at time disable the NEW menu shortcuts.

Make sure to create system restore point before disabling the NEW menu shortcuts.

 

 

"How to Add or Remove Items from “New” Context Menu in Windows"

http://www.askvg.com/how-to-add-remove-items-from-new-menu-in-windows/


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#4 philipk

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Posted 08 September 2017 - 04:24 PM

Please run System File Checker.

 

...
 

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.  

Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.
 

DC3. I ran this on 9/4 when I first noticed it. It found integrity violations that were fixed. But my issue persisted.

 

I can put the log on Dropbox, but I don't see a website listed in your reply to post the link. Or did you mean to post the link in a reply to this thread?

 

 

Thank you for your help.

 

Phil



#5 philipk

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Posted 08 September 2017 - 04:35 PM

Maybe one of the NEW menu shortcuts causing the issue you should one at time disable the NEW menu shortcuts.

Make sure to create system restore point before disabling the NEW menu shortcuts.

 

 

"How to Add or Remove Items from “New” Context Menu in Windows"

http://www.askvg.com/how-to-add-remove-items-from-new-menu-in-windows/

 

FreeBooter,

 

The NirSoft ShellMenuNew application I mentioned above allows you to select any or all of the items that should show under New and disable or later enable them. Using it I disabled all 14 without fixing the issue.

 

Best,

Phil



#6 philipk

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Posted 08 September 2017 - 05:04 PM

DC3,

 

If you meant I should post a link to the CBS log here, I decided to put it on OneDrive. It can be accessed via this link: https://1drv.ms/u/s!ApZJYL4GUzivgoh9JxgNPffnov1UUQ



#7 dc3

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Posted 09 September 2017 - 10:25 AM

Thank you for posting the OneDrive.  The log does state that all repairs were successful.  Did this resolve the problem?

 

Please copy and paste the following command in the Elevated Command Prompt, then press Enter.

 

dism /online /cleanup-image /checkhealth


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#8 philipk

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Posted 09 September 2017 - 12:01 PM

dc3,

 

The sfc /scannow repairs did not solve my issue. It still occurs.

 

I ran the DISM command in an elevated command line. It says 

 
No component store corruption detected.
The operation completed successfully.
 

So I am still suffering the issue and baffled.

 

Is there anything else I can try? 



#9 FreeBooter

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Posted 09 September 2017 - 01:45 PM

Would you like to repair install Windows 10 you will not lose your personal files, settings and installed programs.


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#10 jenae

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Posted 09 September 2017 - 07:08 PM

Hi, open a cmd prompt elevated (as admin) and we need to see what appears under another registry key related to this, copy paste the below text:-

 

reg query "HKCR\Directory\Background\shellex\ContextMenuHandlers\New" > 0 & notepad 0

 

Press enter, please post the notepad outcome here.



#11 philipk

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Posted 10 September 2017 - 07:49 AM

Jenae,

 

Here is the output:

 

HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New
    (Default)    REG_SZ    {D969A300-E7FF-11d0-A93B-00A0C90F2719}

 

I would prefer not to have to do the repair install that FreeBooter referenced. I would consider that as a last resort. I hope there is a less drastic solution.

 

Thanks everyone.



#12 dc3

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Posted 10 September 2017 - 08:31 AM

The title "Repair Installation" is a misnomer.  It isn't a installation, the installation media is used to access the System Recovery Options.  Windows 7 System Recovery Options include Startup Repair, System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.  This will not effect your personal files or third party programs you've installed.

 

I wrote a tutorial for doing this which included images to aide the user.  Unfortunately PhotoBucket decided that those with a free account would have to pay around $400. per year to host third party images.  For this reason my images are all gone.  Here are the instructions minus the images.

 

Repair Installation Instructions

Attention:  In order to boot from the installation disc you may need to change the boot order in the BIOS so that the optical driver is the first device in the boot order, and the HDD/SSD is the second devcice.

1.  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.

2.  You will be prompted to press any key to start the installation, do so.

At this point the setup process will load files, this will take several minutes.

3.  You will now need to choose the  Language, Time and currency format, and Keyboard or input method that you'd like to use.

After this is done click on Next.


4.  Click on the Repair your computer link at the bottom-left of the Install Windows window.

This link will begin the Windows 7 System Recovery Options.



5.  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.

No participation is required on your part at this time, wait till it has finished and the next window opens.



6.  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next



7.  Click on the Startup Repair link from list of recovery tools in System Recovery Options.



For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.

8.  The Startup Repair tool will now search for problems in the system files.

If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.


9.  Startup Repair will now attempt to repair whatever problems it found with system files.  

Note:  If Startup Repair did not find any problems with system files you won't see this step.



Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window.

10.  Click on Finish, this will restart your computer.



It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.























 


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#13 philipk

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Posted 12 September 2017 - 01:42 PM

Sorry for the delay. OK. I did the "Repair Installation" following the instructions given in the 10forum link from FreeBooter. Sadly, it did not fix the problem of the broken "New" context menu. It acts just as I described in my initial post on this.

 

I did make an image prior to this repair installation. I guess I'll restore that and see if a restore point can fix my problem (the repair install wipes all of your restore points). If that fails, I could try a refresh and reinstall my applications. If that fails, I guess a fresh install or recovery from the Dell imbedded version is all I could do.

 

Should I first try DC3's instructions? They seem to be for Windows 7. Were there any changes for Windows 10?

 

I really think that something in my registry was messed up. Can anyone help with a less drastic course of action?

 

Hopefully,

Phil



#14 dc3

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Posted 12 September 2017 - 01:50 PM

Should I first try DC3's instructions? They seem to be for Windows 7. Were there any changes for Windows 10?

The instructions which I had intended to provide are on the same page as the Windows 7 repair installation.  This was my error.

 

Please try the following.

 

A Windows 10 Reset will reinstall the operating system.  You have the option to keep your personal files or remove them.  Any third party programs that you installed will be uninstalled during this process.
 

1. Press the Windows key windows-key.png  and the I key to open Settings.

When Settings opens select Update & Security

2. Click/tap on Recovery, then Get Started.

3. You will now have the option to Keep my files or Remove everything.  Click/tap on the option you want.

4. You will now receive the message Getting things ready, Windows will list the programs which you will need to reinstall.  You may find it beneficial to copy these programs for a reference later.  When the list of programs is shown click/tap on Next.

5. You will now receive the message Ready to reset this PC, select Reset.

The installation will continue without any need to make any other selections.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 philipk

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Posted 12 September 2017 - 02:08 PM

OK thanks. I was afraid I'd need to do something that would require re-installing apps. I should get some time to do this within the next few days. I'll report on the results when done. 

 

Thanks again.

 

Phil






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