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IE crash, BSOD help


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#1 tink2725

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Posted 08 September 2017 - 11:07 AM

Posting Per Louis recommendation. 

Thanks in advance.

 

SysnativeBSOD attached.

 

Speccy: http://speccy.piriform.com/results/gLBGNbjTDmDt6fpq6XGXIEN

 

Thanks if you need anything not included please let me know.



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#2 bwv848

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Posted 08 September 2017 - 11:39 AM

The Sysnative Zip file didn't make the trip. Please reattach it again. :)


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#3 tink2725

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Posted 08 September 2017 - 11:55 AM

Darn I know I attached, I will try again....

 

Attached Files



#4 bwv848

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Posted 08 September 2017 - 12:20 PM

Hi,

I believe your hard drive maybe in some trouble, after looking at the nature of the bugchecks and the event logs. Please run these free hard drive diagnostics: http://www.carrona.org/hddiag.html If that test passes, please run a CHKDSK:

:step1: Check Disk

WARNING: It is recommended that you backup ALL your files. If CHKDSK finds and repairs a corrupted sector, you may lose your data.

  • Click Start, enter cmd.exe in the Search box, right-click on cmd.exe, and then click Run as administrator.
  • Type the following command and hit ENTER:
chkdsk /R
  • You should see this message:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
  • Type Y and hit Enter on your keyboard.
  • Restart your computer and CHKDSK will run.

Once CHKDSK is complete, we need the log:

  • Click Start, enter powershell.exe in the Search box, right-click on powershell.exe, and then click Run as administrator.
  • Copy this command:
Get-WinEvent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file $Env:UserProfile\Desktop\CHKDSKResults.txt
  • Right-click in Powershell to paste the command.
  • You will find CHKDSKResults.txt on your Desktop. Copy/paste that log in your next reply.

Next, please run MemTest86 according to these instructions (if the HDD diagnostics pass): http://www.carrona.org/memdiag.html

Regards,
bwv848


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