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Strange problem where internet stops working randomly


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#1 Pay2play

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Posted 07 September 2017 - 09:11 PM

Hi i got my modem hooked up to my main desktop via Ethernet cable and wifi if i turn it on. So the problem is i will be surfing the net no problems then randomly the net just times out and no matter what i do whether i reset the modem or restart my browser etc i cant get the internet working. The only thing that fixes this issue is a complete restart of the computer but doing this 20 times a day is annoying. So far i have checked my firewall no issues there but i am a noob so thats all i have checked any help would be appreciated. PS i have 2 laptops running on this setup and they have no issues onlt the main desktop.



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#2 arlattimor

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Posted 08 September 2017 - 03:14 AM

So let me make sure I understand. So you have your cable modem directly connected to your Desktop Computer is that correct? If it is, you have your Desktop Computer directly exposed to the Internet with No Intermediary Device aka a physical Wifi Router / Firewall in between your Cable Modem & your Desktop Computer? Is this correct?


Edited by arlattimor, 08 September 2017 - 03:15 AM.

A. Lattimore

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#3 Pay2play

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Posted 08 September 2017 - 04:12 AM

That is correct directly connected to my Modem/Router. 



#4 arlattimor

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Posted 08 September 2017 - 07:22 AM

Ok so it is a Modem/Router combo. You gave the impression that its simply a modem you have connected to your desktop.


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#5 Pay2play

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Posted 08 September 2017 - 09:06 AM

Sorry yeah its a Basic modem/router combo the basic your IP gives you when you sign up with them. Netgear



#6 arlattimor

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Posted 10 September 2017 - 10:13 AM

Who are you using as your ISP? 


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#7 Pay2play

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Posted 10 September 2017 - 07:40 PM

Dodo an Australian company.



#8 arlattimor

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Posted 10 September 2017 - 07:59 PM

are you able to remote into the router? 


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#9 Pay2play

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Posted 10 September 2017 - 09:25 PM

yes.



#10 arlattimor

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Posted 10 September 2017 - 09:30 PM

Ok is this a personal router or is this issued by your isp?


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#11 Pay2play

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Posted 10 September 2017 - 09:31 PM

issued by isp.



#12 arlattimor

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Posted 10 September 2017 - 09:33 PM

Then you are most likely Dodo's DNS Servers. Does this router give you the option to change DNS Servers?


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#13 Pay2play

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Posted 10 September 2017 - 09:50 PM

Its currently set to Get Automatically from ISP. But there is those bottom two options.
Use These DNS Servers

Primary DNS

Secondary DNS


#14 arlattimor

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Posted 10 September 2017 - 09:55 PM

Yes good, I would change your DNS Server to Google's Primary 8.8.8.8 Secondary 8.8.4.4


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#15 Pay2play

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Posted 10 September 2017 - 10:00 PM

ok i will give it a shot thanks.






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