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Unreachable paper jam in printer...out of warranty


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#1 Computerandprinter

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Posted 07 September 2017 - 02:13 PM

Hoping someone can figure this problem out - a sheet of paper went through my Canon MF216n printer and as it finished printing, it came out ripped. The other portion of the piece was underneath the toner and I was able to pull some of it out. However, the remainder is wedged underneath the are right before it curves above the roller bar in printing. I can see the edge of it and tried using tweezers but can't get a good enough grip of it as most of it is underneath the metal area prior to the roller bar. It's just over the warranty and I can't replace it at this time so I'm really hoping someone has ideas for a fix! The model doesn't have a rear door. The manual only shows lifting the toner area as I've done. I've attached two photos. One is of the area in general and the other a zoomed-in version. The highlighted "A" is the edge of the paper, and "B" is showing it underneath the metal area. Let me know if you need more information.  Thank you!

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#2 JohnC_21

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Posted 07 September 2017 - 02:23 PM

I think you need to get a pair of pliers similar to these. Pull the paper to the left then out. Is it possible to back the paper out from under the metal by rotating the roller?



#3 britechguy

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Posted 07 September 2017 - 02:28 PM

You should also look online to see if you can find the service manual for this printer, as it may be fairly easy to open it up to get that out.

 

Given where and how it's placed I don't think you'll get it with pliers, though you might.  Another option is using a small hooked pick, like the dental pick your dentist uses, and these are available in non-dental form at hardware suppliers, to try to grab the back side beyond the roller and pull that out.  I suspect the jam is being detected by some tiny plastic finger that's under that scrap of paper that's caught back there.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

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#4 Computerandprinter

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Posted 07 September 2017 - 03:07 PM

Thank you for the replies JohnC_21 and britechguy! Both suggestions actually worked combined after a lot of hard effort! Next time I'll definitely buy a printer with back access though!



#5 britechguy

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Posted 07 September 2017 - 04:42 PM

You're quite welcome.  Paper jams are annoying to start with, but messages that you still have a paper jam that are triggered by a mere scrap that the roller could roll out are even more annoying!


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

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#6 solera

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Posted 22 September 2017 - 03:32 PM

For future reference, you could also try "flossing" by feeding a sturdy sheet of paper through the rollers to push out jammed scraps. 






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