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IE 11 Crashes


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4 replies to this topic

#1 tink2725

tink2725

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Posted 07 September 2017 - 12:44 PM

Hi everyone,

 

My problem started today, I open IE 11 (11.0.45 version) and it crashes. Failure to get proxy settings, I tried update and it wouldn't download it. I do have a working internet, I can log in with another browser and it works. Any ideas? I deleted temp files, started incognito mode and still the same problem. I downloaded Microsoft Fix it and it's unable to download troubleshooters.

 

Thanks



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#2 hamluis

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Posted 07 September 2017 - 01:31 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 tink2725

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Posted 07 September 2017 - 03:21 PM

MiniToolBox:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Tam office (administrator) on 07-09-2017 at 16:17:31
Running from "C:\Users\Tam office\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: 610-1030y Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/07/2017 01:43:57 PM) (Source: MatSvc) (User: )
Description: The MATS service encountered a web service failure. hr=0x80072EFE
 
Error: (09/07/2017 11:50:05 AM) (Source: MatSvc) (User: )
Description: The MATS service encountered a web service failure. hr=0x80072EFE
 
Error: (09/07/2017 10:16:51 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18763, time stamp: 0x59682223
Faulting module name: MSHTML.dll, version: 11.0.9600.18763, time stamp: 0x59683207
Exception code: 0xc0000005
Fault offset: 0x00d4c143
Faulting process id: 0x7fc
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/07/2017 09:44:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18763, time stamp: 0x59682223
Faulting module name: MSHTML.dll, version: 11.0.9600.18763, time stamp: 0x59683207
Exception code: 0xc0000005
Fault offset: 0x00d4bdec
Faulting process id: 0x1c10
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/07/2017 09:44:32 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18763, time stamp: 0x59682223
Faulting module name: MSHTML.dll, version: 11.0.9600.18763, time stamp: 0x59683207
Exception code: 0xc0000005
Fault offset: 0x00d4bdec
Faulting process id: 0x1900
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/07/2017 09:18:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18763, time stamp: 0x59682223
Faulting module name: MSHTML.dll, version: 11.0.9600.18763, time stamp: 0x59683207
Exception code: 0xc0000005
Fault offset: 0x00d4bdec
Faulting process id: 0x1cb4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/07/2017 09:17:54 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18763, time stamp: 0x59682223
Faulting module name: MSHTML.dll, version: 11.0.9600.18763, time stamp: 0x59683207
Exception code: 0xc0000005
Fault offset: 0x00d4bdec
Faulting process id: 0x18b4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/07/2017 09:17:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18763, time stamp: 0x59682223
Faulting module name: MSHTML.dll, version: 11.0.9600.18763, time stamp: 0x59683207
Exception code: 0xc0000005
Fault offset: 0x00d4bdec
Faulting process id: 0x1a38
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/07/2017 09:16:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18763, time stamp: 0x59682223
Faulting module name: MSHTML.dll, version: 11.0.9600.18763, time stamp: 0x59683207
Exception code: 0xc0000005
Fault offset: 0x00d4c4c7
Faulting process id: 0x1e78
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/07/2017 09:04:42 AM) (Source: MatSvc) (User: )
Description: The MATS service encountered a web service failure. hr=0x80072EFE
 
System errors:
=============
Error: (09/07/2017 08:26:57 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Network Store Interface Service service, but this action failed with the following error: %%1056 = An instance of the service is already running.
 
Error: (09/07/2017 08:25:57 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Font Cache Service service, but this action failed with the following error: 
%%1056 = An instance of the service is already running.
 
Error: (09/07/2017 08:24:57 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Network List Service service, but this action failed with the following error: 
%%1056 = An instance of the service is already running.
 
Error: (09/07/2017 08:24:57 AM) (Source: Service Control Manager) (User: )
Description: The WinHTTP Web Proxy Auto-Discovery Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (09/07/2017 08:24:57 AM) (Source: Service Control Manager) (User: )
Description: The Diagnostic Service Host service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/07/2017 08:24:57 AM) (Source: Service Control Manager) (User: )
Description: The Network Store Interface Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (09/07/2017 08:24:57 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.
 
Error: (09/07/2017 08:24:57 AM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (09/07/2017 08:24:57 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Provider Host service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/07/2017 08:24:57 AM) (Source: Service Control Manager) (User: )
Description: The COM+ Event System service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Microsoft Office Sessions:
=========================
Error: (09/07/2017 01:43:57 PM) (Source: MatSvc)(User: )
Description: hr=0x80072EFEISapCatalogService::GetFullSapCatalog
 
Error: (09/07/2017 11:50:05 AM) (Source: MatSvc)(User: )
Description: hr=0x80072EFEISapCatalogService::GetFullSapCatalog
 
Error: (09/07/2017 10:16:51 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1876359682223MSHTML.dll11.0.9600.1876359683207c000000500d4c1437fc01d327e3e b22e d16C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dll310a2048-93d7-11e7-a5df-60eb69e9c3d9
 
Error: (09/07/2017 09:44:55 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1876359682223MSHTML.dll11.0.9600.1876359683207c000000500d4bdec1c1001d327df 71229e4dC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dllba8c0085-93d2-11e7-a5df- 60eb69e9c3d9
 
Error: (09/07/2017 09:44:32 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1876359682223MSHTML.dll11.0.9600.1876359683207c000000500d4bdec190001d327df6ce7 f203C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dllad5f76d4-93d2-11e7-a5df-60eb 69e9c3d9
 
Error: (09/07/2017 09:18:10 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1876359682223MSHTML.dll11.0.9600.1876359683207c000000500d4bdec1cb401d327dbbc81a52bC: \Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dllfe5367de-93ce-11e7-a5df-60eb69e9c3d9
 
Error: (09/07/2017 09:17:54 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1876359682223MSHTML.dll11.0.9600.1876359683207c000000500d4bdec18b401 d327db b 57fb8 27C: \Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dllf4ad7a14-93ce-11e7-a5df-60eb69e9c3d9
 
Error: (09/07/2017 09:17:48 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1876359682223MSHTML.dll11.0.9600.1876359683207c000000500d4bdec1a3801d327d b88 84ee5cC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dllf0cf1ff3-93ce-11e7-a5df-60eb69e9c3d9
 
Error: (09/07/2017 09:16:29 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1876359682223MSHTML.dll11.0.9600.1876359683207c000000500d4c4c71e7801d327 db7 e4dbaf1C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dllc20e3582-93ce-11e7-a5d f- 60eb69e9c3d9
 
Error: (09/07/2017 09:04:42 AM) (Source: MatSvc)(User: )
Description: hr=0x80072EFEISapCatalogService::GetFullSapCatalog.
 
CodeIntegrity Errors:
===================================
  Date: 2012-04-19 16:54:34.848
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-04-19 16:54:34.817
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
708DiskPack1 (HKLM-x32\...\{394FD77B-4EFD-4964-A4F9-6891E4AC6470}) (Version: 3.32 - Autel)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.012.20098 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.3.9130 - Adobe Systems Inc.)
Adobe Flash Player 26 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 26.0.0.151 - Adobe Systems Incorporated)
Adobe Flash Player 26 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 26.0.0.151 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.8.158 - Adobe Systems, Inc.)
Adobe SVG Viewer 3.0 (HKLM-x32\...\Adobe SVG Viewer) (Version:  3.0 - Adobe Systems, Inc.)
ANT Drivers Installer x64 (HKLM\...\{431CE782-4C51-4996-B36F-5D98D5527538}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{E92BB800-BCC5-4C25-8102-AC2C3B7C7C1E}) (Version: 5.5 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{9C912B1E-06DD-43EF-BB2B-45CB2C88BAAE}) (Version: 5.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{0A596141-97D5-45FA-9281-98DFAF48D579}) (Version: 10.3.2.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{52D87F32-70E4-4348-8148-C0B9F35B1314}) (Version: 2.3.0.177 - Apple Inc.)
Autel PC Suit (HKLM-x32\...\{5A435634-46D9-47B5-8358-FFDC9D590775}) (Version: 6.13 - Autel) Hidden
Autel PC Suit (HKLM-x32\...\InstallShield_{5A435634-46D9-47B5-8358-FFDC9D590775}) (Version: 6.13 - Autel)
Avery Design & Print (HKLM-x32\...\Avery Design & Print 3.0.2) (Version: 3.0.2 - Avery Products Corporation)
AVG (HKLM\...\{BA40B3B4-7707-437E-84FF-8C18BE5AD9B6}) (Version: 1.211.2 - AVG Technologies) Hidden
AVG AntiVirus FREE (HKLM-x32\...\AVG Antivirus) (Version: 17.5.3022 - AVG Technologies)
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.3.7.452 - AVG Technologies)
Bing Maps 3D (HKLM\...\{6ACE7F46-FACE-4125-AE86-672F4F2A6A28}) (Version: 4.0.903.16005 - Microsoft Corporation)
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Blio (HKLM-x32\...\{504CC891-B140-4E1B-860B-5E4C1DFBA9E3}) (Version: 2.0.5350 - K-NFB Reading Technology, Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.28 - Piriform)
Copy (HKLM-x32\...\{9BE466FF-70B7-4DA8-807C-DB4C3610FDAA}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
CRecorder (HKLM-x32\...\{B24366B9-7969-4E87-B72D-5EFECA5FCFC4}) (Version: 5.6 - LAUNCH)
CResetter Test (HKLM-x32\...\{2B8BA3F8-22B7-4C24-B7F4-02F2592694A7}) (Version: 2.05.000 - LAUNCH)
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3210 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
DJ_AIO_05_F4400_Software_Min (HKLM-x32\...\{A835C187-691C-4827-BCEA-1611179C96B9}) (Version: 140.0.690.000 - Hewlett-Packard) Hidden
DVD Menu Pack for HP TouchSmart Video (HKLM-x32\...\{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.1.4412 - Hewlett-Packard) Hidden
DVD Menu Pack for HP TouchSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.1.4412 - Hewlett-Packard)
Elevated Installer (HKLM-x32\...\{7E73C9A3-24D9-4D7F-B4C7-7E4AFE0ADCCB}) (Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Extended Asian Language font pack for Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-2530-0000-AC0F074E4100}) (Version: 15.007.20033 - Adobe Systems Incorporated)
F4400 (HKLM-x32\...\{08067AFD-4ECE-4454-80B4-31C859D4EDC1}) (Version: 140.0.696.000 - Hewlett-Packard) Hidden
Facebook for HP TouchSmart (HKLM-x32\...\{8AE50893-3A87-4439-9A57-942ED43F7189}) (Version: 1.1.0004 - Hewlett-Packard)
FMW 1 (HKLM\...\{F64508FE-73C8-4C27-9CCA-3799C428B70B}) (Version: 1.223.1 - AVG Technologies) Hidden
Garmin Communicator Plugin (HKLM-x32\...\{647BB978-2876-487B-9B0E-FDB73F0EA4A2}) (Version: 4.0.4 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin x64 (HKLM\...\{237D687E-9E50-4A30-B810-262764CC491B}) (Version: 4.0.4 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{50755d67-ae60-4e47-b3d6-ce44d01b5a95}) (Version: 4.0.15.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{9FB8EC5B-03EE-463E-8F4F-84B525B986B7}) (Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (HKLM-x32\...\{1D91CBB5-4CB1-4757-B0FD-2122AF8AAB9E}) (Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKCU\...\Google Chrome) (Version: 60.0.3112.113 - Google Inc.)
Google Earth Pro (HKLM-x32\...\{ECF2E224-42F5-4E50-B58E-94CA70E85697}) (Version: 7.3.0.3832 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
HP AppsCenter for TouchSmart (HKLM-x32\...\{8317485C-067B-4B5B-A2A3-9D36B7B0399E}) (Version: 4.0.0.1 - Hewlett-Packard)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Deskjet F4400 Printer Driver Software 14.0 Rel. 5 (HKLM\...\{A800FCC9-8E1E-4D84-9CED-47870701FDE1}) (Version: 14.0 - HP)
HP Desktop Keyboard (HKLM-x32\...\HP Keyboard_is1) (Version: 1.0.0.13 - Hewlett-Packard)
HP Dropbox Plugin (HKLM-x32\...\{31F1CB66-4C89-483E-AEB4-B3E44D23530A}) (Version: 36.0.49.62779 - HP)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.5 - WildTangent)
HP Google Drive Plugin (HKLM-x32\...\{BD3F0659-B077-47C2-B0B4-82372B42DD84}) (Version: 36.0.49.62779 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP LinkUp (HKLM-x32\...\{161C9F46-2D15-4CC1-BDF0-B51CBD250E8D}) (Version: 1.01.023 - Hewlett-Packard)
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{2EA3D6B2-157E-4112-A3AB-BF17E16661C3}) (Version: 1.0.4.0 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0.2 - Hewlett-Packard)
HP My Display TouchSmart Edition (HKLM-x32\...\{1F4DDC90-5923-4E49-A4C7-F3CCC954DCA0}) (Version: 1.02.031 - Portrait Displays, Inc.)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP OfficeJet Pro 6970 Basic Device Software (HKLM\...\{052FE3A7-87D4-4910-BDD8-D95A74A0FB62}) (Version: 39.4.1975.16322 - HP Inc.)
HP OfficeJet Pro 6970 Help (HKLM-x32\...\{D44AA899-466E-4455-8980-60CE82CA44C7}) (Version: 39.0.0 - HP)
HP OneDrive Plugin (HKLM-x32\...\{05C2D521-DEF0-48C8-A5F2-FDB23DF6134D}) (Version: 36.0.0.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Setup (HKLM-x32\...\{802C068E-0576-4F25-8137-D54B7DB0FC5E}) (Version: 8.4.4487.3576 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.0.12845.3522 - Hewlett-Packard Company)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Information (HKLM-x32\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)
HP TouchSmart (HKLM-x32\...\{1502291B-3C1B-4781-99F8-9D6D8C650588}) (Version: 4.0.41.0 - Hewlett-Packard)
HP TouchSmart Background - Beats (HKLM-x32\...\{6A6F8D36-04BA-41E9-9004-1789BD545874}) (Version: 1.0.1.0 - Hewlett-Packard)
HP TouchSmart Browser (HKLM-x32\...\{4ACC9E9C-12D6-4A9D-8FBC-3FD469B9FD34}) (Version: 4.1.0012 - Hewlett-Packard)
HP TouchSmart Calendar (HKLM-x32\...\{297FA7DE-08E5-44A6-8F66-9E26F61F4810}) (Version: 4.1.3869.29064 - Hewlett-Packard)
HP TouchSmart Canvas (HKLM-x32\...\{909CE9B4-76A7-4C3D-A9AC-CE231B3E4B40}) (Version: 2.0.3917.26233 - Hewlett-Packard)
HP TouchSmart Clock (HKLM-x32\...\{97AA232A-58CB-41A2-A258-0593F98AB1E0}) (Version: 3.1.3881.29051 - Hewlett-Packard)
HP TouchSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.1.4625 - Hewlett-Packard)
HP TouchSmart eBay (HKLM-x32\...\{967C033E-00C7-4805-9A80-C1C35DA4CF0C}) (Version: 1.0.3923.31229 - Hewlett-Packard)
HP TouchSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.1.4700 - Hewlett-Packard)
HP TouchSmart Notes (HKLM-x32\...\{1F40643A-3489-4262-B7BA-F2EC6FA0A1C8}) (Version: 4.1.3916.21107 - Hewlett-Packard)
HP TouchSmart Photo (HKLM-x32\...\InstallShield_{C9DCE03F-8CB7-4146-A99C-0612D75177EA}) (Version: 4.1.4503 - Hewlett-Packard)
HP TouchSmart RecipeBox (HKLM-x32\...\{20714B53-FC73-4F9C-9687-49EB237D6FD7}) (Version: 3.0.3830.27730 - Hewlett-Packard)
HP TouchSmart RSS (HKLM-x32\...\{608D7847-39B7-4D1D-AF6D-7DCC38C77615}) (Version: 4.1.0009 - Hewlett-Packard)
HP TouchSmart Tutorials (HKLM-x32\...\{858FCB65-7C6D-4BA4-AD80-A3CB3744CE09}_is1) (Version: 3.2.0.2 - Hewlett-Packard)
HP TouchSmart Twitter (HKLM-x32\...\{0581D120-6992-46FA-AAA2-42FA7EFF99C1}) (Version: 3.0.3910.29600 - Hewlett-Packard)
HP TouchSmart Video (HKLM-x32\...\InstallShield_{F04BFADD-C8CA-4C86-8F20-B1D7F4F8C66C}) (Version: 4.1.4503 - Hewlett-Packard)
HP TouchSmart Weather (HKLM-x32\...\{554D4753-4637-477E-BB52-901A819C798D}) (Version: 4.0.4.0 - Hewlett-Packard)
HP TouchSmart Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.3303 - Hewlett-Packard)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.5.0.0 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
Hulu Desktop (HKCU\...\HuluDesktop) (Version: 0.9.13 - Hulu LLC)
I.R.I.S. OCR (HKLM-x32\...\{11ED31EC-7EFA-4D56-B71D-E0214C8984CC}) (Version: 12.3.7.0 - HP)
iCloud (HKLM\...\{5B1A59DA-D1EC-4C3A-A996-DF011A0A9668}) (Version: 6.2.2.39 - Apple Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6308.0 - IDT)
Image Plugin (HKLM-x32\...\{54746B77-3873-4D13-9803-AE370FE987AA}) (Version: 3.07.0000 - Snap-on Business Solutions)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2119 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
iTunes (HKLM\...\{F0C7385A-9D20-45F3-8101-05D383885180}) (Version: 12.6.1.25 - Apple Inc.)
Java 8 Update 131 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180131F0}) (Version: 8.0.1310.11 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 1.6 - Kobo Inc.)
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3130 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3130 - CyberLink Corp.)
LightScribe System Software (HKLM-x32\...\{FD71E2F7-B9FC-4072-88DB-AC19E2464D82}) (Version: 1.18.17.1 - LightScribe)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
MaxiLink2 (HKLM-x32\...\{9D35B3CD-A04D-43BB-8BE5-E932A31F0575}) (Version: 1.11.42 - Autel) Hidden
MaxiLink2 (HKLM-x32\...\InstallShield_{9D35B3CD-A04D-43BB-8BE5-E932A31F0575}) (Version: 1.11.42 - Autel)
Microsoft .NET Framework 4.7 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02053 - Microsoft Corporation)
Microsoft Fix it Center (HKLM\...\{B7588D45-AFDC-4C93-9E2E-A100F3554B64}) (Version: 1.0.0100 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Touch Pack for Windows 7 (HKLM-x32\...\{8FF90DB8-6DED-44A3-B182-244FEC09012F}) (Version: 1.0.40517.00 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 3.0 (HKLM-x32\...\{3898934B-05AE-41CD-96BE-70DA9BFBCE1F}) (Version: 3.0.11010.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 3.1 (HKLM-x32\...\{19BFDA5D-1FE2-4F25-97F9-1A79DD04EE20}) (Version: 3.1.10527.0 - Microsoft Corporation)
Movie Theme Pack for HP TouchSmart Video (HKLM-x32\...\{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.1.4412 - Hewlett-Packard) Hidden
Movie Theme Pack for HP TouchSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.1.4412 - Hewlett-Packard)
Mozilla Firefox 23.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 23.0 (x86 en-US)) (Version: 23.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 24.5.0 - Mozilla)
Mozilla Thunderbird 31.6.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 31.6.0 (x86 en-US)) (Version: 31.6.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Octoshape add-in for Adobe Flash Player (HKCU\...\Octoshape add-in for Adobe Flash Player) (Version:  - )
Paint Shop Pro 7 (HKLM-x32\...\{D6DE02C7-1F47-11D4-9515-00105AE4B89A}) (Version: 7.0.2.0000 - Jasc Software Inc)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.14 - PDF Complete, Inc)
PhotoNow! (HKLM-x32\...\{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.7717 - CyberLink Corp.) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.7717 - CyberLink Corp.)
PictureMover (HKLM-x32\...\{264FE20A-757B-492a-B0C3-4009E2997D8A}) (Version: 3.5.0.35 - Hewlett-Packard Company)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4329 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4329 - CyberLink Corp.)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3129 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3129 - CyberLink Corp.)
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-13231864975E}) (Version: 5.10.1102.0 -  NewspaperDirect Inc.)
Product Improvement Study for HP OfficeJet Pro 6970 (HKLM\...\{59846C4E-739E-48F2-9B26-79F81D5C3074}) (Version: 39.4.1975.16322 - HP Inc.)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Ralink RT2860 Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309B0}) (Version:  - Ralink)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.3219 - CyberLink Corp.) Hidden
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.2 - Hewlett-Packard)
RoboForm 7-9-28-8 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 7-9-28-8 - Siber Systems)
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.101 - RoxioNow)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.80.000 - Hewlett-Packard) Hidden
SDK (HKLM-x32\...\{0DEA342C-15CB-4F52-97B6-06A9C4B9C06F}) (Version: 2.22.002 - Portrait Displays, Inc.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
SmartWebPrinting (HKLM-x32\...\{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}) (Version: 140.0.186.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{5DCF0E4B-F8EA-4229-A0BD-5CA6D4AFB749}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Status (HKLM-x32\...\{2FB9EA69-51D4-4913-9AD5-762C034DE811}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tire Pressure Monitor System Reference Guide Viewer (HKLM-x32\...\{5AE495E8-9BF8-46B8-92BD-F0A6D9671603}) (Version:  - )
Tire Pressure Monitor System Update (HKLM-x32\...\{1149712C-726B-47FE-95F3-D86936305BBB}) (Version:  - )
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.428.000 - Hewlett-Packard) Hidden
TPMS-PAD (HKCU\...\9be62d8981445fd5) (Version: 1.7.4.0 - Bartec Auto ID)
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.212.017 - Hewlett-Packard) Hidden
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - FTDI CDM Driver Package (10/22/2009 2.06.00) (HKLM\...\3134FEF0E1D959EC0CC2E458C94B7057B2AC0CC9) (Version: 10/22/2009 2.06.00 - FTDI)
Windows Driver Package - FTDI CDM Driver Package (10/22/2009 2.06.00) (HKLM\...\88EB56038379B8B7DCFB4D2448A60F52E064B265) (Version: 10/22/2009 2.06.00 - FTDI)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR 4.11 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.11.0 - win.rar GmbH)
Zinio Reader 4 (HKLM-x32\...\{465210C4-595A-BD80-44E8-E0457D9D8432}) (Version: 4.0.3184 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4.9310D8F796442B71068C511E15D70529A702D19D.1) (Version: 4.0.3184 - Zinio LLC)
zyUSBDrv (HKLM-x32\...\{31D8F400-3205-4B26-B315-59716F82D32F}) (Version: 1.00.0000 - Launch) Hidden
zyUSBDrv (HKLM-x32\...\InstallShield_{31D8F400-3205-4B26-B315-59716F82D32F}) (Version: 1.00.0000 - Launch)
 
========================= Memory info: ===================================
Percentage of memory in use: 67%
Total physical RAM: 3895.11 MB
Available physical RAM: 1267.16 MB
Total Virtual: 7788.41 MB
Available Virtual: 4317.19 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:682.49 GB) (Free:472.09 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.04 GB) (Free:1.99 GB) NTFS
 
========================= Users: ========================================
User accounts for \\TAMOFFICE-HP
 
Administrator            Guest                    Tam office               
 
 
**** End of log ****
 
 
 
 
I hope this is correct?
Thanks

Edited by hamluis, 08 September 2017 - 09:43 AM.


#4 britechguy

britechguy

    Been there, done that, got the T-shirt


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Posted 07 September 2017 - 05:13 PM

tink2725,

 

         Yes, this was a perfectly correct execution of the instructions you were given.  I'm not a good interpreter of MiniToolBox results, but want to commend you for supplying exactly the information your assistant requested.  Would that everyone in your situation would follow your lead in this regard!!


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 


#5 hamluis

hamluis

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Posted 08 September 2017 - 09:43 AM

I echo Brian's praise :).

 

Worth A Look Re MSHTML.dll Crashes

 

Those code-integrity errors...all revolve around Apple Mobile Device USB Driver.  You might uninstall whatever that might be...and then reinstall with updated drivers for said device.

 

I am going to move this topic to Crashes/BSODs because they have more knowledge/experience with these types of situations .

 

Please provide the data requested in BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ .  Just post the log as an additional post to this topic.

 

Thanks :).

 

Louis

 

Closed, OP opened new topic in Crashes/BSODs, which is being worked.


Edited by hamluis, 08 September 2017 - 12:39 PM.





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