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Malwarebytes stops


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13 replies to this topic

#1 rp-57

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Posted 07 September 2017 - 09:40 AM

Hello,

 

I'am using malwarebytes and it is not cleaning all the way.

 

I tried several times to run malwarebytes and it will not clean all the way it stands still and will not move.

 

any help is appreciated.

 

Thankyou.



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#2 mikey11

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Posted 07 September 2017 - 09:41 AM

try running it in safe mode



#3 Porthos

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Posted 07 September 2017 - 12:51 PM

Hello,

 

I'am using malwarebytes and it is not cleaning all the way.

 

I tried several times to run malwarebytes and it will not clean all the way it stands still and will not move.

 

any help is appreciated.

 

Thankyou.

You are also welcome to open a topic directly at Malwarebytes for assistance.

https://forums.malwarebytes.com/forum/41-malwarebytes-3/



#4 rp-57

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Posted 07 September 2017 - 01:51 PM

try running it in safe mode

Ok thanks I will try running in safe mode.



#5 quietman7

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Posted 07 September 2017 - 03:07 PM


When you're having issues with Malwarebytes, one of the solutions generally suggested by the Help Desk to try first is to reinstall or uninstall/reinstall after using mb-clean.exe:
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#6 rp-57

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Posted 09 September 2017 - 11:58 AM

When you're having issues with Malwarebytes, one of the solutions generally suggested by the Help Desk to try first is to reinstall or uninstall/reinstall after using mb-clean.exe:

 

Thankyou quietman 7 but I made a mistake it is not malwarebytes that is hanging up on me it is adwcleaner, the program stops in safe mode and regular mode.  then today I asked for help and some one replied back to me and said my windows might be damaged.  even if it is damaged why would people assume that my windows is damaged based on what I said.  not only that I asked for help today about malwarebytes not working and the person replied and said malwarebytes is not usable anymore it carries viruses.  I never heard that but they could be right I do not know. so what is going on.



#7 r.a.d.

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Posted 09 September 2017 - 01:19 PM

The second post rp-57 refers to is this for easier access-
https://www.bleepingcomputer.com/forums/t/656776/still-having-problems-with-malwarebytes/#entry4330951

Edited by r.a.d., 09 September 2017 - 01:42 PM.

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#8 quietman7

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Posted 09 September 2017 - 04:04 PM

Thankyou quietman 7 but I made a mistake it is not malwarebytes that is hanging up on me it is adwcleaner, the program stops in safe mode and regular mode.  then today I asked for help and some one replied back to me and said my windows might be damaged.  even if it is damaged why would people assume that my windows is damaged based on what I said.

Could be malware which is interfering and keeping AdwCleaner and Malwarebytes from running properly. Try running RKill first.

If you need individual assistance with a possible malware infection, you should start a new topic in the Am I infected? What do I do? forum.

OR follow the instructions in the Malware Removal and Log Section Preparation Guide. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
 

... not only that I asked for help today about malwarebytes not working and the person replied and said malwarebytes is not usable anymore it carries viruses.  I never heard that but they could be right I do not know. so what is going on.

Who ever said that is providing bad advice. Malwarebytes is a trustworthy program and has been for many years.
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#9 rp-57

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Posted 09 September 2017 - 05:49 PM

 

Thankyou quietman 7 but I made a mistake it is not malwarebytes that is hanging up on me it is adwcleaner, the program stops in safe mode and regular mode.  then today I asked for help and some one replied back to me and said my windows might be damaged.  even if it is damaged why would people assume that my windows is damaged based on what I said.

Could be malware which is interfering and keeping AdwCleaner and Malwarebytes from running properly. Try running RKill first.

If you need individual assistance with a possible malware infection, you should start a new topic in the Am I infected? What do I do? forum.

OR follow the instructions in the Malware Removal and Log Section Preparation Guide. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
 

... not only that I asked for help today about malwarebytes not working and the person replied and said malwarebytes is not usable anymore it carries viruses.  I never heard that but they could be right I do not know. so what is going on.

Who ever said that is providing bad advice. Malwarebytes is a trustworthy program and has been for many years.

 

Ok this is what I got so far I went to adwcleaner forums and found this link for the new version of adwcleaner



#10 quietman7

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Posted 09 September 2017 - 07:14 PM

I would still run RKill first.
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#11 rp-57

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Posted 09 September 2017 - 07:42 PM

I would still run RKill first.

I did do just that, I ran Rkill after I ran adwcleaner. I hope this helps. And thankyou very much for your replies and feedback. is appreciated.



#12 quietman7

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Posted 10 September 2017 - 07:46 AM

RKill should always be run first...then immediately followed by a scan with AdwCleaner, Malwarebytes or any other security scanner you are using. See RKill - What it does and What it Doesn't - A brief introduction to the program
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#13 rp-57

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Posted 16 September 2017 - 04:25 PM

RKill should always be run first...then immediately followed by a scan with AdwCleaner, Malwarebytes or any other security scanner you are using. See RKill - What it does and What it Doesn't - A brief introduction to the program :thumbup2: 



#14 quietman7

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Posted 16 September 2017 - 05:18 PM

Now you got it!!
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