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Audio device has been disabled


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#1 amywindows2000

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Posted 06 September 2017 - 07:33 PM

Hi everyone.
 
I have a Dell Inspiron 1545 64 bit with Windows 7 Home Premium service pack 1.   Suddenly my sound has got disabled for no reason. I go to 'control panel' then when i click on 'sounds' nothing happens at all. I have not had any Windows updates for about a year now so it's not that. I have no audio icon on the taskbar, i have also been to device manager and re-installed the sound which is 'idt high definition audio codec'.
 
On the services list i have no Windows Audio which is very weird. I have an anti-virus installed and a junk cleaner, they were installed way way before this happened. It's almost like my computer is saying i have no audio device installed. I will be very surprised if i can get this fixed because i have tried everything.
 
]I did some sound checks, you know when you start the computer and press f12, well i got 1 hardrive error Error code: 2000-0146, after that finished it asked me if i want to check any specific folders and i checked the sound and it played it from left and right speakers and also did a mic recording.


Edited by hamluis, 07 September 2017 - 06:47 AM.
Moved from A/V Apps to Windows 7 - Hamluis.


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#2 hamluis

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Posted 07 September 2017 - 06:52 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 joseibarra

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Posted 07 September 2017 - 09:08 AM

You will not get far if you have no Windows Audio Service listed.

 

Are you missing one or both of these or which do you have listed:

 

[attachment=197663:Untitled.jpg]


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#4 dc3

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Posted 07 September 2017 - 10:12 AM

Please download and run SeaTools for Windows

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.

2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.

3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test

4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.

5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.

6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.


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#5 mightywiz

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Posted 07 September 2017 - 10:35 AM

Please download and run SeaTools for Windows

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.

2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.

3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test

4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.

5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.

6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

what does this have to do with Audio problems?



#6 amywindows2000

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Posted 07 September 2017 - 02:51 PM

You will not get far if you have no Windows Audio Service listed.

 

Are you missing one or both of these or which do you have listed:

 

attachicon.gifUntitled.jpg

I have none of those listed in my services, but do have an Audio service at the top, and this is what happens when i try to start it.sqhuys.png



#7 dc3

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Posted 07 September 2017 - 03:08 PM



 



Please download and run SeaTools for Windows

 

 

what does this have to do with Audio problems?

 

 

From the OP's first post.

 

 

 

i got 1 hardrive error Error code: 2000-0146

 

 

I believe that about covers it.  Especially if you did a search for information on the error code.


Edited by dc3, 07 September 2017 - 03:14 PM.

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#8 joseibarra

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Posted 07 September 2017 - 04:10 PM

Of course those two Services should not be missing and I have no idea how they could disappear.

 

Before starting use System Restore to create a manual System Restore point so you can undo the adjustments (just in case).

 

Then visit this link:

 

http://download.bleepingcomputer.com/win-services/7/

 

Download the following registry files to your desktop or someplace you can find them:

AudioEndpointBuilder.reg
Audiosrv.reg


One at a time double click on each downloaded file and respond in the affirmative to this prompt:

 

[attachment=197678:Untitled.jpg]

 

Then restart your system and see how things look in Services - both Services should show a Status of Running and Startup Type of Automatic.

 

Check if your sound is now working.


Edited by joseibarra, 08 September 2017 - 12:51 AM.

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#9 joseibarra

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Posted 07 September 2017 - 04:21 PM

According to Dell your diagnostic error code 2000-0146 means:

 

[attachment=197679:Untitled.jpg]

 

 

Error Codes on Dell Computers

 

 


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#10 amywindows2000

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Posted 08 September 2017 - 12:43 AM

Thank you so much Joseibarra, i downloaded the registry files, and i now have sound! i could have spent a lot of money trying to get this computer fixed, thank you for giving me such good advice!

#11 joseibarra

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Posted 08 September 2017 - 02:04 AM

Good job.

 

That still leaves you with your hard drive error 2000-0146 which could indicate your hard drive is failing/failed in some way.

 

Your HDD might still last a long time or it might croak on you someday when you least expect it so consider a plan to replace it.

 

There are additional diagnostic from Dell you can run, the Seagate tools will run more tests and give you a report (but can only fix Seagate and Maxtor drives) and the Speccy report will tell you the S.M.A.R.T. status of all the drives in your system but none of those are likely to "fix" a hard drive that is failing.

 

Not tool or program will fix a S.M.A.R.T. error.

 

You may find more help, ideas and advice about what to do about that in the Dell Support Community on this link:

 

http://en.community.dell.com/?~ck=mn


Edited by joseibarra, 08 September 2017 - 09:51 AM.

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#12 dc3

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Posted 08 September 2017 - 09:48 AM

Because of the possibility that the hdd is failing I didn't feel that it was necessary to address the audio problem.  If the drive is in fact failing you will replace it and do a fresh installation of Windows which should resolve problem.

 

SeaTools for Windows is a decent diagnostic to check the health of a mass storage device.  If the hdd/ssd being tested is a Maxtor or Seagate the test has the ability to recover readable files and reallocate them to a new sector.

 

Chkdsk /r does the same thing but doesn't discriminate between different manufacturers.  The /r switch has the same functionality as the /f switch with the additional analysis of physical disk errors.

 

Please do the following.

 

Follow the instructions below to test your hard drive health with GSmartControl:

1.  Download GSmartControl and save it on your Desktop.

2.  Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe.

3.  Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name).

4.  Click on the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete).

Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your topic.

Click on the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply).

 



 


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#13 amywindows2000

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Posted 13 September 2017 - 02:36 AM

I am thankful for all your replies, i understand i have a problem still but i am just glad at the moment to have my sound back as i listen to music all the time. If i have to re-install the hard drive or something then i will. I am currently backing up my files in case of something bad happening. Thanks.




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