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Computer keeps hanging


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#1 kgeb

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Posted 06 September 2017 - 10:12 AM

I have a windows 10 laptop and recently it has been hanging where it temporarily/permanently ceases to respond.  I never had this problem until about two weeks ago. Any assistance in helping resolve this problem would be appreciated. 

 

Here is the speccy info: http://speccy.piriform.com/results/C1RBG4Dx7EPFs0ylfUAOcvb

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#2 usasma

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Posted 06 September 2017 - 02:59 PM

Your UEFI/BIOS (version 1.80) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please wiat for the system to hang again, then recover and immediately generate the following report::
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kgeb

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Posted 06 September 2017 - 10:31 PM

Thank you for the quick assistance. I will send the event logs next time my laptop hangs again. I checked the laptop manufacturer's website for a later version of the BIOS, and the latest version they have is version 1.8, which is on my laptop. I also checked for any windows update, and windows says it is up to date.  I have started logging the laptop temps using SpeedFand, and I will send the logs when you need them. 

 



#4 usasma

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Posted 07 September 2017 - 05:49 AM

Please include the logs after you recover from the next hang.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 kgeb

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Posted 20 September 2017 - 06:32 PM

Hi, there -- I thought I would give you an update. Strangely, there has not been any hang since my original posting. In the days right before my posting, I used to have one or more hangs every day. Right before my posting, I had installed and run some of the software tools (like jrt, adwcleaner, malwarebyte anti-malware) recommended in postings on this forum by others having similar problems. Maybe that helped resolve the problem. My opinion is that cause of the hang (at least the temporary ones) is google chrome, which was my main browser of choice. When a hang occurs, it coincided with google chrome being very active (like adaptively and continuously uploading ads) and using a lot of CPU and memory resources.  For now, I have stopped using google chrome.  Anyways, thank you for the assistance and you might consider my problem as a closed matter --- as I don't know when the next hang will occur. Thanks! 






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