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Failed to connect to a Windows service


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#1 5Donkeys

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Posted 06 September 2017 - 07:41 AM

Hello everybody and thanks in advance for helping me :)

 

First, I'd like to refer to the support of Phil / garioch7 in this thread: Msft_Kernel_avusbflt_01011.Wdf

 

Unfortunately, we could not solve below login problem, so he recommended me to ask here in the Windows 8 and Windows 8.1 Forum.

 

When my PC is shut down and I start it, I get a black background with no icons nor accesses, but only the message:

 

Failed to connect to a Windows service.
Windows couldn't connect to the System Event Notification Service service. This problem prevents standard users from signing in.
As an administrative user, you can review the system event log for details about why the service didn't respond.)

 

When I make a restart, I can log in as usual.

It's really annoying because I always have to start and restart my PC in order to be able to work with it.

 

Thanks so much for your support!

 

Séverine



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#2 dc3

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Posted 06 September 2017 - 10:50 AM

Press the Windows key windows-key.png  and the R key to open the Run box.

 

When the Run box opens type in cmd (admin), then click/tap of OK, this will open the Elevated Command Prompt.

 

Copy and paste the command below in the Command Prompt, the press Enter.

 

netsh winsock rese

Restart the computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 5Donkeys

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Posted 07 September 2017 - 10:55 AM

Hi Bleeping Tree Hugger :)

 

I tried this, it worked!

As we got the same error message on my son's account on the same PC, we used the same method and it worked there too :)

 

Thank you so much for your time!

 

All the best to the whole BC team :)



#4 dc3

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Posted 07 September 2017 - 11:22 AM

Glad to be of help. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 5Donkeys

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Posted 14 September 2017 - 06:04 AM

Hi again,


so sorry, but this helped just temporarily. I'm afraid there must be something else disturbing my normal login as the problem came back, even after making the netsh winsock reset.

Could you please help any further?


Thanks in advance :)



#6 dc3

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Posted 14 September 2017 - 10:04 AM

Please follow the instructions below to perform a Refresh.  This will basically reinstall the operating system.

 

You need to be aware that a refresh will remove all third party programs, but will not effect your personal files.
 
1. Press the Windows key windows-key.png and the I key to open Settings.

2. Tap/click on Update and recovery, then tap/click on Recovery.

3. Under Refresh your PC without affecting your files, tap/click on Get started.

Follow the instructions as they appear.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 5Donkeys

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Posted 15 September 2017 - 03:45 AM

Hi dc3,

 

unfortunately, this didn't work.

When I clicked on Get started, I received following message:

Insert Media

Some files are missing. Your Windows installation or recovery media will provide these files.

Cancel

 

I don't have any installation or recovery media as I bought my PC 4-5 years ago with all installation set up by a company which closed this summer.

Is there any other way to retrieve the missing files?

 

Thanks :)

 

Séverine


Edited by 5Donkeys, 15 September 2017 - 03:46 AM.


#8 dc3

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Posted 15 September 2017 - 09:40 AM

I realize that it is annoying to have to restart the computer in order to boot into Windows properly.  But I need to have you do this so we can navigate within the operating system.

 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

This needs to be run using an Administrator account.  

Press the Windows key windows-key.png and the R key to open the Run box.

Type cmd in the Run box, then press Ctrl+Shift+Enter, this will open the Command Prompt as an Administrator.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.  

Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.
 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 5Donkeys

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Posted 17 September 2017 - 08:58 AM

Hello dc3,

 

I ran the sfc /scannow. The result was "Windows Resource Protection did not find any integrity violations."

 

Are there any other administrative or access rights issues blocking the direct access to my account?



#10 FreeBooter

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Posted 17 September 2017 - 09:26 AM

Download Windows Repair (All In One)
https://www.bleepingcomputer.com/download/windows-repair-all-in-one/

Click on Repairs tab in the top toolbar.
Then click Open Repairs.

 

ntick all entries and one at a time put a check mark in the following.

Reset Registry Permissions
Remove Policies Set By Infections
Repair Network
Set Windows Services To Default Startup


Click on Start Repairs.


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#11 dc3

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Posted 17 September 2017 - 09:35 AM

Press the Windows key windows-key.png  and the R key to open the Run box.

 

In the Run box type cmd (admin), the click/tap on OK.

 

Copy and paste the command below in the Command Prompt, then press Enter.

 

cd \windows\system32\config\regbackxcopy c:\windows\system32\config\regback<give space >c:\windows\system32\config


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 5Donkeys

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Posted 17 September 2017 - 01:50 PM

@dc3 the answer from cmd was "the system cannot find the file specified."

 

Should I go through what FreeBooter suggested with the Windows Repair (All In One)"?

 

Thank you



#13 dc3

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Posted 17 September 2017 - 02:25 PM

Absolutely.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 5Donkeys

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Posted 18 September 2017 - 04:44 PM

Hi dc3 & FreeBooter,

I installed the Windows Repair program and followed the steps as suggested.

Unfortunately, it did not solve the problem.

I tried to find another solution and stumbled over this week old video on Youtube:


I followed method 1 and it worked! I tested this several times today.

Thank you both for your support!!!

All the best :)
 



#15 FreeBooter

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Posted 18 September 2017 - 06:45 PM

We are glad to hear your issue has been resolved, thank you for letting us know that all is now well!


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