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ipersistfile :: save failed code 0x80070005 access is denied


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#1 StrawberryJam

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Posted 06 September 2017 - 03:53 AM

While trying to install ConvertXtoDVD I got this message near the end of the installation and the software will not work because of it

I've ran sfc /scannow and I ran it in safe mode, it said it fixed files but I still get the error[/size]
I've ran DISM which said there was nothing wrong

I've ran a scan with Malware Bytes a few times and have removed malware

The profile I am using is an adminstrators

I don't know what else to try...010.png

Could anyone help me out please

 

Update 2017-09-06: Here is the CBS Log

2017-09-06 19:40:32, Info     CBS    TI: --- Initializing Trusted Installer ---
2017-09-06 19:40:32, Info     CBS    TI: Last boot time: 2017-09-06 09:35:00.496
2017-09-06 19:40:32, Info     CBS    Starting TrustedInstaller initialization.
2017-09-06 19:40:32, Info     CBS    Lock: New lock added: CCbsPublicSessionClassFactory, level: 30, total lock:4
2017-09-06 19:40:32, Info     CBS    Lock: New lock added: CCbsPublicSessionClassFactory, level: 30, total lock:5
2017-09-06 19:40:32, Info     CBS    Lock: New lock added: WinlogonNotifyLock, level: 8, total lock:6
2017-09-06 19:40:32, Info     CBS    Ending TrustedInstaller initialization.
2017-09-06 19:40:32, Info     CBS    Starting the TrustedInstaller main loop.
2017-09-06 19:40:32, Info     CBS    TrustedInstaller service starts successfully.
2017-09-06 19:40:32, Info     CBS    No startup processing required, TrustedInstaller service was not set as autostart
2017-09-06 19:40:32, Info     CBS    Startup processing thread terminated normally
2017-09-06 19:40:32, Info     CBS    TI: Startup Processing completes, release startup processing lock.
2017-09-06 19:40:32, Info     CBS    Starting TiWorker initialization.
2017-09-06 19:40:32, Info     CBS    Lock: New lock added: TiWorkerClassFactory, level: 30, total lock:2
2017-09-06 19:40:32, Info     CBS    Ending TiWorker initialization.
2017-09-06 19:40:32, Info     CBS    Starting the TiWorker main loop.
2017-09-06 19:40:32, Info     CBS    TiWorker starts successfully.
2017-09-06 19:40:32, Info     CBS    Lock: New lock added: CCbsWorker, level: 5, total lock:3
2017-09-06 19:40:32, Info     CBS    Universal Time is: 2017-09-06 18:40:32.829
2017-09-06 19:40:32, Info     CBS    Loaded Servicing Stack v10.0.15063.410 with Core: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.15063.410_none_9e914f9d2d85dacb\cbscore.dll
2017-09-06 19:40:32, Info     CSI    00000001@2017/9/6:18:40:32.835 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ff8fa4e4219 @0x7ff8fa84ce96 @0x7ff8fa84c1a4 @0x7ff6533a2bc2 @0x7ff6533a33a0 @0x7ff92f9d88d3)
2017-09-06 19:40:32, Info     CBS    Lock: New lock added: CCbsSessionManager, level: 11, total lock:14
2017-09-06 19:40:32, Info     CBS    Lock: New lock added: CSIInventoryCriticalSection, level: 64, total lock:15
2017-09-06 19:40:32, Info     CBS    Lock: New lock added: FlightPackageCacheCriticalSection, level: 128, total lock:16
2017-09-06 19:40:32, Info     CBS    Lock: New lock added: CCbsWorkerQueue, level: 60, total lock:17
2017-09-06 19:40:32, Info     CBS    Lock: New lock added: CCbsWorkerQueue:m_WindowsUpdateExpressDownloadLock, level: 10, total lock:18
2017-09-06 19:40:32, Info     CBS    NonStart: Set pending store consistency check.
2017-09-06 19:40:32, Info     CBS    Session: 30615359_2668187209 initialized by client WinMgmt, external staging directory: (null), external registry directory: (null
2017-09-06 19:40:34, Info     CBS    Appl:Feature On Demand package without explict comparator, using GE on build version
2017-09-06 19:40:34, Info     CBS    Appl:Feature On Demand package without explict comparator, using GE on build version
2017-09-06 19:40:34, Info     CBS    Appl:Feature On Demand package without explict comparator, using GE on build version
2017-09-06 19:40:36, Info     CBS    TI: CBS has queried the current reboot required state: 0
2017-09-06 19:40:36, Info     CBS    Session: 30615359_2668187209 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]
2017-09-06 19:40:36, Info     CBS    Releasing offline store key
2017-09-06 19:40:52, Info     CBS    Session: 30615359_2863179676 initialized by client WinMgmt, external staging directory: (null), external registry directory: (null
2017-09-06 19:40:52, Info     CBS    Appl:Feature On Demand package without explict comparator, using GE on build version
2017-09-06 19:40:52, Info     CBS    Appl:Feature On Demand package without explict comparator, using GE on build version
2017-09-06 19:40:52, Info     CBS    Appl:Feature On Demand package without explict comparator, using GE on build version
2017-09-06 19:40:54, Info     CBS    TI: CBS has queried the current reboot required state: 0
2017-09-06 19:40:54, Info     CBS    Session: 30615359_2863179676 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]
2017-09-06 19:40:54, Info     CBS    Releasing offline store key
2017-09-06 19:42:54, Info     CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
2017-09-06 19:42:54, Info     CBS    TiWorker signaled for shutdown, going to exit.
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: ExecutionEngineFinalize
2017-09-06 19:42:54, Info     CBS    Ending the TiWorker main loop.
2017-09-06 19:42:54, Info     CBS    Starting TiWorker finalization.
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: ManifestCacheFinalize
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: ExecutionEngineFinalize
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: ComponentAnalyzerFinalize
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: PackageTrackerFinalize
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: CoreResourcesUnload
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: SessionManagerFinalize
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: CapabilityManagerFinalize
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: PublicObjectMonitorFinalize
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: Enter vCoreInitializeLock
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: WcpUnload
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: DrupUnload
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: CfgMgr32Unload
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: DpxUnload
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: SrUnload
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: CbsEsdUnload
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: CbsTraceInfoUninitialize
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: CbsEventUnregister
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: AppContainerUnload
2017-09-06 19:42:54, Info     CBS    CbsCoreFinalize: WdsUnload, logging from cbscore will end.
2017-09-06 19:42:54, Info     CBS    Ending TiWorker finalization.
2017-09-06 19:42:54, Info     CBS    Ending the TrustedInstaller main loop.
2017-09-06 19:42:54, Info     CBS    Starting TrustedInstaller finalization.
2017-09-06 19:42:54, Info     CBS    Ending TrustedInstaller finalization.
2017-09-06 19:51:28, Info     CBS    TI: --- Initializing Trusted Installer ---
2017-09-06 19:51:28, Info     CBS    TI: Last boot time: 2017-09-06 09:35:00.496
2017-09-06 19:51:28, Info     CBS    Starting TrustedInstaller initialization.
2017-09-06 19:51:28, Info     CBS    Lock: New lock added: CCbsPublicSessionClassFactory, level: 30, total lock:4
2017-09-06 19:51:28, Info     CBS    Lock: New lock added: CCbsPublicSessionClassFactory, level: 30, total lock:5
2017-09-06 19:51:28, Info     CBS    Lock: New lock added: WinlogonNotifyLock, level: 8, total lock:6
2017-09-06 19:51:28, Info     CBS    Ending TrustedInstaller initialization.
2017-09-06 19:51:28, Info     CBS    Starting the TrustedInstaller main loop.
2017-09-06 19:51:28, Info     CBS    TrustedInstaller service starts successfully.
2017-09-06 19:51:28, Info     CBS    No startup processing required, TrustedInstaller service was not set as autostart
2017-09-06 19:51:28, Info     CBS    Startup processing thread terminated normally
2017-09-06 19:51:28, Info     CBS    TI: Startup Processing completes, release startup processing lock.
2017-09-06 19:51:28, Info     CBS    WU creates the package, AppID:<<PROCESS>>: taskhostw.exe, UpdateID:{7F53D61D-6266-4034-96A4-5DC4E32705CA}, revision: 204
2017-09-06 19:51:29, Info     CBS    Read out cached applicability from TiLight for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~15063.540.1.10, ApplicableState: 112, CurrentState:112
2017-09-06 19:51:29, Info     CBS    WU creates the package, AppID:<<PROCESS>>: taskhostw.exe, UpdateID:{27257186-E16F-4269-8909-FAC342C7563C}, revision: 201
2017-09-06 19:51:29, Info     CBS    Read out cached applicability from TiLight for package: Package_for_KB4035543~31bf3856ad364e35~amd64~~10.0.1.0, ApplicableState: 80, CurrentState:0
2017-09-06 19:51:29, Info     CBS    WU creates the package, AppID:<<PROCESS>>: taskhostw.exe, UpdateID:{1681BF06-A529-42B6-A41C-7532FDCE5E92}, revision: 201
2017-09-06 19:51:29, Info     CBS    Read out cached applicability from TiLight for package: Package_for_KB4022405~31bf3856ad364e35~amd64~~10.0.1.2, ApplicableState: 112, CurrentState:112
2017-09-06 19:53:29, Info     CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
2017-09-06 19:53:29, Info     CBS    Ending the TrustedInstaller main loop.
2017-09-06 19:53:29, Info     CBS    Starting TrustedInstaller finalization.
2017-09-06 19:53:29, Info     CBS    Ending TrustedInstaller finalization.

Attached Files


Edited by StrawberryJam, 06 September 2017 - 02:32 PM.


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#2 dc3

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Posted 06 September 2017 - 10:37 AM

Please post the CBS log for the malwarebytes scan.  You can find this by clicking/tapping on This PC, then the drive which the operating system is installed on (usually this is the C: drive).

 

Click/tap on Windows, then Logs.

 

In the list of logs you will see CBS near the top of this column, double click on this.

 

Copy this log and post it in your topic.


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