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BSOD on new build. Watchdog.sys and dxgmms2.sys


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#1 Mouse51180

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Posted 05 September 2017 - 08:22 PM

Finished building a brand new computer.  Had this crash happen once before and thought I might have done something incorrect during OS install so formatted and reinstalled OS and tools again.

Issue occured while trying to download the Steam client.  Previous attempts occured while I was on Blizzards or Steams page.  Their video adds that play in the background are very choppy as everything start to go bad.  Originally suspecting a audio driver issue as the audio starts to get jerky just before the BSOD as well.  Audio is running from onboard audio on ASRock Taichi x370 with latest drivers on their website.  Reading other posts I know suspect a video driver issue, but I am using the current driver from Geforce Experience.  

 

Speccy:
http://speccy.piriform.com/results/cewmuApiSbdGXgoKTMnfzkT

 

Attached BSOD files along with LiveKernalReport files.

Thanks for help.
Mouse

Attached Files



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#2 HyperHenry

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Posted 05 September 2017 - 09:00 PM

Watchdog.sys is usually associated with graphics or sound drivers. I suggest going to the device manager and uninstalling the drivers then download fresh drivers from the manufacturer websites and reinstalling.



#3 usasma

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Posted 06 September 2017 - 06:41 AM

Your UEFI/BIOS (version P3.10) dates from August of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

There are a lot of Live Kernel Events and relatively few BSOD's in the WER section of the MSINFO32 report.
Often this is a sign of a hardware problem.  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results - we can move on from there.

 

As HyperHenry has stated, these are usually caused by video issues - and the memory dumps confirm that (STOP 0x119 errors).

Please start with this procedure:  http://www.carrona.org/VideoTDR.html

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

CAM_V3.sys                                    Sat Jul 26 09:29:37 2008 (488B26C1)
CAM 3 Advanced PC monitoring software by NZXT [br] The CAM_V3.sys driver dates from 2008 and may not be compatible w/W10.  I've seen a couple of these recently (As of late 2016/early 2017 ) and believe that this might be a sign that these are no longer compatible w/W10. [br]  [br] This driver likely belongs to the CAM software from NZXT - so please uninstall it and see if that stops the BSOD's [br]  [br] FYI - this program also uses the WinRing library drivers - which have also been known to cause BSOD's on some Windows systems.
http://www.carrona.org/drivers/driver.php?id=CAM_V3.sys
 
tap0901.sys                                   Wed Nov  5 08:16:32 2014 (545A2330)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO http://openvpn.net/index.php/open-source/downloads.html or http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692  Requires registration
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
 


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Tue Sep  5 20:53:30.869 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090517-6640-01.dmp]
Windows 10 Kernel Version 15063 MP (16 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 2:43:59.558
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 119, {2, ffffffffc000000d, ffff9d01fb9b1960, ffff87070f6d0900}
BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Arguments:
Arg1: 0000000000000002, The driver failed upon the submission of a command.
Arg2: ffffffffc000000d
Arg3: ffff9d01fb9b1960
Arg4: ffff87070f6d0900
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  ZEROED_STACK_0x119
PROCESS_NAME:  System
FAILURE_BUCKET_ID: ZEROED_STACK_0x119
  BIOS Version                  P3.10
  BIOS Release Date             08/25/2017
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             X370 Taichi
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  4 21:50:11.725 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090417-229078-01.dmp]
Windows 10 Kernel Version 15063 MP (16 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:21:45.414
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 119, {2, ffffffffc000000d, ffffbb011a92c960, ffffd0864376f120}
BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Arguments:
Arg1: 0000000000000002, The driver failed upon the submission of a command.
Arg2: ffffffffc000000d
Arg3: ffffbb011a92c960
Arg4: ffffd0864376f120
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  ZEROED_STACK_0x119
PROCESS_NAME:  System
FAILURE_BUCKET_ID: ZEROED_STACK_0x119
  BIOS Version                  P3.10
  BIOS Release Date             08/25/2017
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             X370 Taichi
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Sep  5 20:53:30.869 2017 (UTC - 4:00)**************************
dump_stornvme.sys                             Tue Mar 13 03:19:09 2001 (3AADC9ED)
CAM_V3.sys                                    Sat Jul 26 09:29:37 2008 (488B26C1)
tap0901.sys                                   Wed Nov  5 08:16:32 2014 (545A2330)
MpKslf8cb3c71.sys                             Tue May 19 21:50:37 2015 (555BE86D)
amdgpio3.sys                                  Mon Mar 14 06:19:36 2016 (56E69038)
e1r65x64.sys                                  Sat Jul 30 03:56:48 2016 (579C5DC0)
amdgpio2.sys                                  Tue Aug  9 06:05:07 2016 (57A9AAD3)
Netwtw04.sys                                  Mon Oct 31 06:09:15 2016 (5817184B)
RTKVHD64.sys                                  Tue Apr 18 08:08:20 2017 (58F601B4)
nvhda64v.sys                                  Tue May 16 09:02:27 2017 (591AF863)
cpuz143_x64.sys                               Mon May 22 04:17:51 2017 (59229EAF)
nvvad64v.sys                                  Sun May 28 19:04:45 2017 (592B578D)
amdpsp.sys                                    Mon Jun  5 17:25:16 2017 (5935CC3C)
ibtusb.sys                                    Wed Jun 21 16:09:28 2017 (594AD278)
nvlddmkm.sys                                  Mon Aug 21 18:05:02 2017 (599B590E)


dump_stornvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=CAM_V3.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
MpKslf8cb3c71.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
amdgpio3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
e1r65x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
amdgpio2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
cpuz143_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=amdpsp.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Mouse51180

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Posted 11 September 2017 - 08:56 AM

So I reinstalled Windows again to remove everything and only installed drives and bench marking software.  I was still having the same issues.  After troubleshooting more and more I found that if I moved my GPU to a different PCIE slot, everything started working as expected.  Although this brings up new confusion and questions for me.  
 

 

Here is the layout of the board:
unnamed_zpsnzt6xziu.png
 


Here is what the manual says about GPUs:
unnamed%201_zpsink2ofmz.png

 


Here is what is says about the M.2 slot

unnamed%202_zpskzdigl8j.png
 
unnamed%203_zpslzbx7dkx.png
 
 

So here is the conclusion and issue and workaround.
- I have a single GPU.  So for best performance I should put it in PCIE2.
- I have an M.2 drive.  I should put this in the M2_1 slot as this allows for the fastest bandwidth and support Gen3.

This setup is what is causing the issue.  When I move the GPU from the PCIE2 slot to the PCIE3 slot...everything starts working as expected.


My guess is that the M.2 drive is hogging up all the PCIE lanes that the PCIE2 slot is trying to use.
 
Here is what I need help understanding:
- Im confused as the m2_1 slot says it disables the PCIE4 slot if used.  So I figured the M.2 drive uses the hardware assigned for that drive.  Why does it appear to be effecting the PCIE2 slot?
- At the same time, am I seeing a performace drop on my GPU because it is on an x8 PCIE slot and not a x16 PCIE slot?
- If I wanted to due an SLI setup, it says I would need to plug my GPU into PCIE2 and PCIE3, but if PCIE2 is acting up because of my M.2 driver...could this even be a feasible setup?
- If I put a second M.2 drive in the M2_2 drive which says it would disable PCIE5, is my PCIE3 slot going to start acting like my PCIE2 slot is now?

I dont know if I just dont understand how the new NGFF drives really work or if my motherboard is malfunctioning.  
 
Thanks for any light anyone can shed on these questions or my misunderstanding on the setup.


#5 usasma

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Posted 12 September 2017 - 09:52 AM

I'm not real experienced with the subtleties of graphics cards,

I'd suggest posting over in the Internal Hardware forums for some more expert advice:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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